search

woocommerce / woocommerce-ios

WooCommerce iOS app
https://www.woocommerce.com/mobile
GNU General Public License v2.0
258 stars 108 forks source link

Incorrect currency displayed on stats on first load #6301

Closed jostnes closed 2 years ago

jostnes commented 2 years ago

Describe the bug Using a store that isn't using $ as currency, when loading the stats screen for the first time, the currency value is $ instead of the store currency.

To Reproduce Steps to reproduce the behavior:

  1. Before moving to the next steps, kill the app
  2. Launch Woo App
  3. Notice on the stats page, the currency is $ (my store is set to use RM)
  4. Tap to view other tabs (e.g This Week) and return to Today
  5. Currency is updated and is now correct

Screenshots

https://user-images.githubusercontent.com/17252150/155471429-cf24333e-4130-47d9-9e87-49ac2ad8c93c.MP4

Expected behavior The currency should be displayed correctly on the first load

Isolating the problem (mark completed items with an [x]):

Mobile Environment Please include:

WordPress Environment

``` Copy and paste the system status report from **WooCommerce > System Status** in WordPress admin. ```
jaclync commented 2 years ago

Just a note that I wasn't able to reproduce this issue when relaunching the app with a non-USD store, but I can reproduce this issue by switching to a non-USD store

erricgunawan commented 2 years ago

We received a report from 4848039-zen but are unsure if it's the same issue as listed here.

The reason is, we asked them to tap the "This Month" tab and then go back to the "Today" tab, and check if they then see the correct currency.

Their response is:

Switching between the day month and year tabs does not resolve the issue. The correct current is displayed on the orders list and order details screens.

We also notice there's an ongoing WP.com Cache has discrepancies and Cron Size: 52 The cron array size is pretty large; on the site's Jetpack Debugger.

Should we ask the user to still wait until this fix is released?

Or is there something else that might happen here? Plugin conflict? (I see they have All In One WP Security).

I included their System Status Report here: ``` ### WordPress Environment ### WordPress address (URL): (redacted) Site address (URL): (redacted) WC Version: 6.3.1 REST API Version: ✔ 6.3.1 WC Blocks Version: ✔ 6.9.0 Action Scheduler Version: ✔ 3.4.0 WC Admin Version: ✔ 3.2.1 Log Directory Writable: ✔ WP Version: 5.9.2 WP Multisite: – WP Memory Limit: 8 GB WP Debug Mode: – WP Cron: ✔ Language: en_GB External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.28 PHP Post Max Size: 64 MB PHP Time Limit: 90 PHP Max Input Vars: 1000 cURL Version: 7.68.0 OpenSSL/1.1.1f SUHOSIN Installed: – MySQL Version: 5.5.5-10.3.34-MariaDB-0ubuntu0.20.04.1 Max Upload Size: 32 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 6.3.1 WC Database Prefix: taglm_ Total Database Size: 227.04MB Database Data Size: 140.93MB Database Index Size: 86.11MB taglm_woocommerce_sessions: Data: 6.02MB + Index: 0.14MB + Engine InnoDB taglm_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB taglm_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB taglm_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB taglm_woocommerce_order_items: Data: 1.52MB + Index: 0.23MB + Engine InnoDB taglm_woocommerce_order_itemmeta: Data: 7.52MB + Index: 6.03MB + Engine InnoDB taglm_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB taglm_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB taglm_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB taglm_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB taglm_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB taglm_woocommerce_payment_tokens: Data: 0.05MB + Index: 0.02MB + Engine InnoDB taglm_woocommerce_payment_tokenmeta: Data: 0.08MB + Index: 0.09MB + Engine InnoDB taglm_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB taglm_actionscheduler_actions: Data: 19.05MB + Index: 22.25MB + Engine InnoDB taglm_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB taglm_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB taglm_actionscheduler_logs: Data: 12.02MB + Index: 10.03MB + Engine InnoDB taglm_aiowps_debug_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB taglm_aiowps_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB taglm_aiowps_failed_logins: Data: 1.52MB + Index: 0.00MB + Engine InnoDB taglm_aiowps_global_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB taglm_aiowps_login_activity: Data: 0.14MB + Index: 0.00MB + Engine InnoDB taglm_aiowps_login_lockdown: Data: 6.52MB + Index: 0.00MB + Engine InnoDB taglm_aiowps_permanent_block: Data: 0.02MB + Index: 0.00MB + Engine InnoDB taglm_atum_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB taglm_atum_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB taglm_atum_product_data: Data: 0.02MB + Index: 0.05MB + Engine InnoDB taglm_automatewoo_abandoned_carts: Data: 0.02MB + Index: 0.08MB + Engine InnoDB taglm_automatewoo_customers: Data: 0.31MB + Index: 0.52MB + Engine InnoDB taglm_automatewoo_customer_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB taglm_automatewoo_events: Data: 0.02MB + Index: 0.05MB + Engine InnoDB taglm_automatewoo_guests: Data: 0.11MB + Index: 0.19MB + Engine InnoDB taglm_automatewoo_guest_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB taglm_automatewoo_logs: Data: 0.14MB + Index: 0.20MB + Engine InnoDB taglm_automatewoo_log_meta: Data: 1.52MB + Index: 0.47MB + Engine InnoDB taglm_automatewoo_queue: Data: 0.02MB + Index: 0.05MB + Engine InnoDB taglm_automatewoo_queue_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB taglm_commentmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB taglm_comments: Data: 5.52MB + Index: 2.72MB + Engine InnoDB taglm_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB taglm_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB taglm_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB taglm_options: Data: 19.30MB + Index: 2.13MB + Engine InnoDB taglm_postmeta: Data: 23.55MB + Index: 20.78MB + Engine InnoDB taglm_posts: Data: 9.47MB + Index: 2.64MB + Engine InnoDB taglm_sib_model_contact: Data: 0.02MB + Index: 0.00MB + Engine InnoDB taglm_sib_model_country: Data: 0.02MB + Index: 0.00MB + Engine InnoDB taglm_social_users: Data: 0.02MB + Index: 0.03MB + Engine InnoDB taglm_stock_log: Data: 0.48MB + Index: 0.00MB + Engine InnoDB taglm_termmeta: Data: 0.08MB + Index: 0.11MB + Engine InnoDB taglm_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB taglm_term_relationships: Data: 0.17MB + Index: 0.14MB + Engine InnoDB taglm_term_taxonomy: Data: 0.05MB + Index: 0.03MB + Engine InnoDB taglm_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB taglm_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB taglm_usermeta: Data: 3.50MB + Index: 3.94MB + Engine InnoDB taglm_users: Data: 0.16MB + Index: 0.16MB + Engine InnoDB taglm_wcs_payment_retries: Data: 0.02MB + Index: 0.02MB + Engine InnoDB taglm_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB taglm_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB taglm_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB taglm_wc_customer_lookup: Data: 0.25MB + Index: 0.25MB + Engine InnoDB taglm_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB taglm_wc_gpf_render_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB taglm_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB taglm_wc_order_product_lookup: Data: 1.52MB + Index: 0.50MB + Engine InnoDB taglm_wc_order_stats: Data: 0.30MB + Index: 0.23MB + Engine InnoDB taglm_wc_order_tax_lookup: Data: 0.19MB + Index: 0.17MB + Engine InnoDB taglm_wc_product_attributes_lookup: Data: 0.19MB + Index: 0.22MB + Engine InnoDB taglm_wc_product_meta_lookup: Data: 1.52MB + Index: 1.17MB + Engine InnoDB taglm_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB taglm_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB taglm_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB taglm_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB taglm_woocommerce_gc_activity: Data: 0.02MB + Index: 0.06MB + Engine InnoDB taglm_woocommerce_gc_cards: Data: 0.02MB + Index: 0.06MB + Engine InnoDB taglm_woocommerce_gc_cardsmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB taglm_woocommerce_gpf_google_taxonomy: Data: 1.52MB + Index: 0.13MB + Engine InnoDB taglm_wpmailsmtp_emails_log: Data: 1.52MB + Index: 0.03MB + Engine InnoDB taglm_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB taglm_wt_iew_action_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB taglm_wt_iew_cron: Data: 0.02MB + Index: 0.00MB + Engine InnoDB taglm_wt_iew_ftp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB taglm_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB taglm_xtraderstockmanager_plugin_category_sync: Data: 0.02MB + Index: 0.00MB + Engine InnoDB taglm_xtraderstockmanager_plugin_product_sync: Data: 0.11MB + Index: 0.00MB + Engine InnoDB taglm_xtraderstockmanager_plugin_run_data: Data: 0.48MB + Index: 0.00MB + Engine InnoDB taglm_yith_wcwl: Data: 0.06MB + Index: 0.02MB + Engine InnoDB taglm_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB taglm_yoast_indexable: Data: 11.52MB + Index: 8.50MB + Engine InnoDB taglm_yoast_indexable_hierarchy: Data: 1.42MB + Index: 0.67MB + Engine InnoDB taglm_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB taglm_yoast_primary_term: Data: 0.06MB + Index: 0.03MB + Engine InnoDB taglm_yoast_seo_links: Data: 0.31MB + Index: 0.17MB + Engine InnoDB ### Post Type Counts ### attachment: 1520 aw_workflow: 8 blocks: 21 custom_css: 1 customize_changeset: 7 featured_item: 8 gift_card: 7 gtc_design: 5 gtc_gift_card: 2 gtc_transaction_log: 1 jp_img_sitemap: 2 jp_sitemap: 2 jp_sitemap_master: 2 nav_menu_item: 22 oembed_cache: 1 page: 25 post: 3 product: 252 product_variation: 1338 revision: 218 shop_bogof_rule: 1 shop_coupon: 9 shop_order: 2599 shop_order_refund: 63 shop_subscription: 19 wc_product_tab: 3 wp_global_styles: 1 wpcf7_contact_form: 2 ywtm_tab: 5 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (32) ### PW Advanced Woo Reporting for "Brand Plugins" ADD-ON: by Proword – 1.1 PW Advanced Woo Reporting: by Proword – 6.0 Akismet Anti-Spam: by Automattic – 4.2.2 All In One WP Security: by Tips and Tricks HQ Peter Petreski Ruhul Ivy – 4.4.10 AutomateWoo: by WooCommerce – 5.5.11 Contact Form 7: by Takayuki Miyoshi – 5.5.6 Custom Adobe Fonts (Typekit): by Brainstorm Force – 1.0.18 Jetpack: by Automattic – 10.7 reCaptcha for WooCommerce: by I Thirteen Web Solution – 2.29 Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5 SSH SFTP Updater Support: by TerraFrost David Anderson + Team Updraft – 0.8.4 Bulk Table Editor for WooCommerce: by Consortia – 2.2.9 WooCommerce Admin: by WooCommerce – 3.2.1 WooCommerce Brands: by WooCommerce – 1.6.28 WooCommerce Buy One Get One Free: by Oscar Gare – 3.1.0 WooCommerce Custom Thank You Pages: by Jeroen Sormani – 1.0.5 WooCommerce Stripe Gateway: by WooCommerce – 6.3.0 WooCommerce Google Analytics Integration: by WooCommerce – 1.5.8 WooCommerce PayPal Payments: by WooCommerce – 1.7.0 WooCommerce Google Product Feed: by Ademti Software Ltd. – 10.5.3 WooCommerce Product Reviews Pro: by SkyVerge – 1.17.4 Sendinblue - WooCommerce Email Marketing: by Sendinblue – 2.0.34 WooCommerce Shipping & Tax: by WooCommerce – 1.25.23 Stock Manager for WooCommerce: by StoreApps – 2.8.3 WooCommerce Subscriptions: by WooCommerce – 4.0.2 WooCommerce Xero Integration: by WooCommerce – 1.7.41 WooCommerce: by Automattic – 6.3.1 Yoast SEO: by Team Yoast – 18.3 WP-Optimize - Clean, Compress, Cache: by David Anderson Ruhani Rabin Team Updraft – 3.2.2 YITH WooCommerce Gift Cards Premium: by YITH – 3.12.1 YITH WooCommerce Tab Manager Premium: by YITH – 1.9.0 YITH WooCommerce Wishlist: by YITH – 3.7.0 ### Inactive Plugins (5) ### Trustpilot-reviews: by Trustpilot – 2.5.901 Variation Swatches for WooCommerce: by Emran Ahmed – 1.1.19 Variation Swatches for WooCommerce - Pro: by Emran Ahmed – 1.1.18 WooCommerce Gift Cards: by WooCommerce – 1.10.0 XTrader StockManager: by XTrader – 3.43 ### Dropin Plugins (1) ### maintenance.php: maintenance.php ### Settings ### API Enabled: – Force SSL: – Currency: GBP (£) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) gift_card (gift_card) gift-card (gift-card) grouped (grouped) simple (simple) subscription (subscription) variable (variable) variable subscription (variable-subscription) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ✔ ### WC Pages ### Shop base: [#63](63-zd-woothemes) - /shop/ Basket: [#62](62-zd-woothemes) - /cart/ Checkout: [#61](61-zd-woothemes) - /checkout/ My account: [#60](60-zd-woothemes) - /my-account/ Terms and conditions: [#845](845-zd-woothemes) - /terms-and-conditions/ ### Theme ### Name: Flatsome Child Version: 3.0 Author URL: Child Theme: ✔ Parent Theme Name: Flatsome Parent Theme Version: 3.15.3 Parent Theme Author URL: http://www.uxthemes.com/ WooCommerce Support: ✔ ### Templates ### Overrides: flatsome/woocommerce/archive-product.php flatsome/woocommerce/cart/cart-empty.php flatsome/woocommerce/cart/cart-shipping.php flatsome/woocommerce/cart/cart.php flatsome/woocommerce/checkout/form-checkout.php flatsome/woocommerce/checkout/form-coupon.php flatsome/woocommerce/checkout/terms.php flatsome/woocommerce/checkout/thankyou.php flatsome/woocommerce/content-product-cat.php flatsome/woocommerce/content-product.php flatsome/woocommerce/content-single-product.php flatsome/woocommerce/content-widget-product.php flatsome/woocommerce/global/breadcrumb.php flatsome/woocommerce/global/quantity-input.php flatsome/woocommerce/global/wrapper-end.php flatsome/woocommerce/global/wrapper-start.php flatsome/woocommerce/loop/loop-end.php flatsome/woocommerce/loop/loop-start.php flatsome/woocommerce/loop/pagination.php flatsome/woocommerce/loop/result-count.php flatsome/woocommerce/loop/sale-flash.php flatsome/woocommerce/myaccount/form-login.php flatsome/woocommerce/myaccount/navigation.php flatsome/woocommerce/notices/error.php flatsome/woocommerce/notices/notice.php flatsome/woocommerce/notices/success.php flatsome/woocommerce/product-searchform.php flatsome/woocommerce/single-product/photoswipe.php flatsome/woocommerce/single-product/price.php flatsome/woocommerce/single-product/product-image.php flatsome/woocommerce/single-product/product-thumbnails.php flatsome/woocommerce/single-product/rating.php flatsome/woocommerce/single-product/related.php flatsome/woocommerce/single-product/review.php flatsome/woocommerce/single-product/sale-flash.php flatsome/woocommerce/single-product/share.php flatsome/woocommerce/single-product/short-description.php flatsome/woocommerce/single-product/tabs/tabs.php flatsome/woocommerce/single-product/title.php flatsome/woocommerce/single-product/up-sells.php flatsome/woocommerce/single-product-reviews.php flatsome/woocommerce/single-product.php flatsome/woocommerce/content-product_cat.php ### WooCommerce Google Product Feed feeds ### google: Google merchant centre product feed Type: google Category filter: - Categories: - ### WooCommerce Google Product Feed options ### Include variations in feed: Enabled Send "item group ID": - Expanded schema markup: - Debug key: f0cbe72f-b800-496e-b8a5-b5a0c292fcc1 ### WooCommerce Google Product Feed fields ### Title: Pre-populates from product product_title. Product description: Main product description (full preferred) plus variation description Availability (in stock products): Defaults to "in stock". Availability (backordered products): Defaults to "in stock". Availability (out of stock products): Defaults to "out of stock". Condition: Defaults to "new". Brand: Pre-populates from product_brand taxonomy. Manufacturer Part Number (MPN): Pre-populates from product sku. Product Type: Pre-populates from product_cat taxonomy. Google Product Category: Gender: Defaults to "male". Age Group: Colour: Pre-populates from pa_colour taxonomy. Size: Pre-populates from pa_size taxonomy. Size system: Defaults to "UK". Product detail(s): ### WooCommerce Google Product Feed DB status ### Database version: 15 Active database version: 15 wc_gpf_render_cache: Empty woocommerce_gpf_google_taxonomy (en-GB): 5595 items ### Subscriptions ### WCS_DEBUG: ✔ No Subscriptions Mode: ✔ Live Subscriptions Live URL: https://loadedmenswear.co.uk/ Subscription Statuses: wc-active: 12 wc-pending-cancel: 1 wc-cancelled: 6 WooCommerce Account Connected: ✔ Yes Active Product Key: ❌ No Custom Retry Rules: ✔ No Custom Retry Rule Class: ✔ No Custom Raw Retry Rule: ✔ No Custom Retry Rule: ✔ No Retries Migration Status: ✔ Completed Report Cache Enabled: ✔ Yes Cache Update Failures: ✔ 0 failure ### Store Setup ### Country / State: United Kingdom (UK) ### Subscriptions by Payment Gateway ### Stripe: wc-active: 12 wc-cancelled: 6 wc-pending-cancel: 1 ### Payment Gateway Support ### Stripe: products refunds tokenization add_payment_method subscriptions subscription_cancellation subscription_suspension subscription_reactivation subscription_amount_changes subscription_date_changes subscription_payment_method_change subscription_payment_method_change_customer subscription_payment_method_change_admin multiple_subscriptions PayPal: refunds ### Buy One Get One Free ### Display eligible free gift(s) on: after_cart Disable coupons: yes Custom attributes: no Rule [#34862](34862-zd-woothemes): title: "Half Price Sukerw"; type: "buy_a_get_b"; applies_to: " All Products "; action: "choose_from"; gift_products: " Product In list ( Sukrew Bloomsbury Brief ([#3453](3453-zd-woothemes)) | Sukrew Bristol Apex Brief ([#1046](1046-zd-woothemes)) | Sukrew Camden Brief ([#2266](2266-zd-woothemes)) | Sukrew Chelsea Brief ([#3478](3478-zd-woothemes)) | Sukrew Classic Brief ([#6107](6107-zd-woothemes)) | Sukrew Dorchester Apex Brief ([#2459](2459-zd-woothemes)) | Sukrew Monmouth Apex Brief ([#2836](2836-zd-woothemes)) | Sukrew Opal V Thong ([#5435](5435-zd-woothemes)) | Sukrew Ramsey Brief ([#1884](1884-zd-woothemes)) | Sukrew Rushden Brief ([#3951](3951-zd-woothemes)) | Sukrew Selby Brief ([#3963](3963-zd-woothemes)) | Sukrew Vauxhall Backless V Brief ([#1212](1212-zd-woothemes)) | Sukrew York Apex Brief ([#2468](2468-zd-woothemes)) ) "; min_quantity: "2"; free_quantity: "1"; discount: "50"; start_date: "2022-03-01 00:00:00"; end_date: "2022-03-31 23:59:59"; exclude_other_rules: "1"; exclude_coupon_validation: "1" ### WooCommerce PayPal Payments ### Onboarded: ✔ Shop country code: GB WooCommerce currency supported: ✔ PayPal card processing available in country: ✔ Pay Later messaging available in country: ✔ Webhook status: ✔ Vault enabled: ✔ Logging enabled: – Reference Transactions: – Used PayPal Checkout plugin: – ### Action Scheduler ### Complete: 56,201 Oldest: 2022-02-08 17:39:10 +0000 Newest: 2022-03-11 16:40:56 +0000 Failed: 1 Oldest: 2021-05-08 08:52:52 +0100 Newest: 2021-05-08 08:52:52 +0100 Pending: 17 Oldest: 2022-03-11 18:00:00 +0000 Newest: 2022-04-09 13:25:40 +0100 ### Status report information ### Generated at: 2022-03-11 17:25:54 +00:00 ```
itsmeichigo commented 2 years ago

Hi @erricgunawan - if the user cannot get the correct currency after switching between time ranges, it's likely that they have a different issue. But I think it's still worth it to ask them to try again with version 8.7 so we can know for sure if the fix in #6335 helps. Thanks!

thabotswana commented 2 years ago

The user replied saying they updated to version 8.7, but that didn't help.

image1

I scheduled another re-sync of their data to see if that helps.

itsmeichigo commented 2 years ago

There's one thing I missed from their device logs that there was an error synching their site settings: Site settings sync had 3 error(s) for siteID 182095388: [Dotcom Error: [rest_setting_setting_group_invalid] Invalid setting group., Dotcom Error: [rest_setting_setting_group_invalid] Invalid setting group., Dotcom Error: [rest_setting_setting_group_invalid] Invalid setting group.].

This is why we cannot get the correct currency on the app. The Orders tab shows the correct currency because we're displaying the orders' currency instead of using the one in the site setting.

I see that the team has tried a few ways to fix their Jetpack connection - I wonder why it hasn't worked out for them yet.

erricgunawan commented 2 years ago

Thanks for finding that error log @itsmeichigo !

I noticed JPDB keeps saying there are some discrepancies no matter how many times we tried to re-schedule a sync.

This is the last one I checked:

WP.com Cache has discrepancies as of last checksum on 2022-03-11 17:01:53

Also, this is also in JPDB, although I'm unsure if it has anything to do with it:

Cron Size: 51 The cron array size is pretty large; this could indicate that cron is not working as expected. Big cron size isn't a sync problem by itself, it's just a warning that the site is poorly maintained/configured. In order to diagnose Sync issues we need to look at "Queue Sizes", whenever these are close to 0 it is an indication that Sync is healthy.

User also added this in their replies:

I have noted that when I change store and then back again- it does display the direct currency but then when I close the app and open later it’s back to USD!

They also already tried to reinstall the app, but that doesn't help either.

Any idea for the next steps?

itsmeichigo commented 2 years ago

I have noted that when I change store and then back again- it does display the direct currency but then when I close the app and open later it’s back to USD!

This is weird because it seems that we are using a common logic to re-fetch site settings when launching the app and switching stores. Is it possible to SSP to confirm this behavior?

erricgunawan commented 2 years ago

We have permission from the user to access their account and I can confirm this.

Here's a screen recording I take:
https://user-images.githubusercontent.com/1813857/160223566-8229e418-82ce-42b6-bc28-f908568f7958.mp4
System Status Report
### WordPress Environment ### WordPress address (URL): https://loadedmenswear.co.uk Site address (URL): https://loadedmenswear.co.uk WC Version: 6.3.1 REST API Version: ✔ 6.3.1 WC Blocks Version: ✔ 6.9.0 Action Scheduler Version: ✔ 3.4.0 WC Admin Version: ✔ 3.2.1 Log Directory Writable: ✔ WP Version: 5.9.2 WP Multisite: – WP Memory Limit: 8 GB WP Debug Mode: – WP Cron: ✔ Language: en_GB External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.28 PHP Post Max Size: 64 MB PHP Time Limit: 90 PHP Max Input Vars: 1000 cURL Version: 7.68.0 OpenSSL/1.1.1f SUHOSIN Installed: – MySQL Version: 5.5.5-10.3.34-MariaDB-0ubuntu0.20.04.1 Max Upload Size: 32 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 6.3.1 WC Database Prefix: taglm_ Total Database Size: 248.13MB Database Data Size: 152.18MB Database Index Size: 95.95MB taglm_woocommerce_sessions: Data: 10.02MB + Index: 0.25MB + Engine InnoDB taglm_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB taglm_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB taglm_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB taglm_woocommerce_order_items: Data: 1.52MB + Index: 0.23MB + Engine InnoDB taglm_woocommerce_order_itemmeta: Data: 7.52MB + Index: 6.03MB + Engine InnoDB taglm_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB taglm_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB taglm_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB taglm_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB taglm_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB taglm_woocommerce_payment_tokens: Data: 0.05MB + Index: 0.02MB + Engine InnoDB taglm_woocommerce_payment_tokenmeta: Data: 0.08MB + Index: 0.09MB + Engine InnoDB taglm_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB taglm_actionscheduler_actions: Data: 24.06MB + Index: 28.36MB + Engine InnoDB taglm_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB taglm_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB taglm_actionscheduler_logs: Data: 15.05MB + Index: 13.03MB + Engine InnoDB taglm_aiowps_debug_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB taglm_aiowps_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB taglm_aiowps_failed_logins: Data: 1.52MB + Index: 0.00MB + Engine InnoDB taglm_aiowps_global_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB taglm_aiowps_login_activity: Data: 0.14MB + Index: 0.00MB + Engine InnoDB taglm_aiowps_login_lockdown: Data: 6.52MB + Index: 0.00MB + Engine InnoDB taglm_aiowps_permanent_block: Data: 0.02MB + Index: 0.00MB + Engine InnoDB taglm_atum_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB taglm_atum_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB taglm_atum_product_data: Data: 0.02MB + Index: 0.05MB + Engine InnoDB taglm_automatewoo_abandoned_carts: Data: 0.02MB + Index: 0.08MB + Engine InnoDB taglm_automatewoo_customers: Data: 0.33MB + Index: 0.50MB + Engine InnoDB taglm_automatewoo_customer_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB taglm_automatewoo_events: Data: 0.02MB + Index: 0.05MB + Engine InnoDB taglm_automatewoo_guests: Data: 0.13MB + Index: 0.23MB + Engine InnoDB taglm_automatewoo_guest_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB taglm_automatewoo_logs: Data: 0.25MB + Index: 0.34MB + Engine InnoDB taglm_automatewoo_log_meta: Data: 1.52MB + Index: 0.88MB + Engine InnoDB taglm_automatewoo_queue: Data: 0.02MB + Index: 0.05MB + Engine InnoDB taglm_automatewoo_queue_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB taglm_commentmeta: Data: 0.08MB + Index: 0.03MB + Engine InnoDB taglm_comments: Data: 5.52MB + Index: 2.72MB + Engine InnoDB taglm_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB taglm_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB taglm_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB taglm_options: Data: 18.30MB + Index: 2.11MB + Engine InnoDB taglm_postmeta: Data: 23.55MB + Index: 20.77MB + Engine InnoDB taglm_posts: Data: 9.47MB + Index: 2.64MB + Engine InnoDB taglm_sib_model_contact: Data: 0.02MB + Index: 0.00MB + Engine InnoDB taglm_sib_model_country: Data: 0.02MB + Index: 0.00MB + Engine InnoDB taglm_social_users: Data: 0.02MB + Index: 0.03MB + Engine InnoDB taglm_stock_log: Data: 0.48MB + Index: 0.00MB + Engine InnoDB taglm_termmeta: Data: 0.08MB + Index: 0.11MB + Engine InnoDB taglm_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB taglm_term_relationships: Data: 0.17MB + Index: 0.14MB + Engine InnoDB taglm_term_taxonomy: Data: 0.05MB + Index: 0.03MB + Engine InnoDB taglm_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB taglm_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB taglm_usermeta: Data: 3.50MB + Index: 3.94MB + Engine InnoDB taglm_users: Data: 0.16MB + Index: 0.16MB + Engine InnoDB taglm_wcs_payment_retries: Data: 0.02MB + Index: 0.02MB + Engine InnoDB taglm_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB taglm_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB taglm_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB taglm_wc_customer_lookup: Data: 0.27MB + Index: 0.25MB + Engine InnoDB taglm_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB taglm_wc_gpf_render_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB taglm_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB taglm_wc_order_product_lookup: Data: 1.52MB + Index: 0.50MB + Engine InnoDB taglm_wc_order_stats: Data: 0.31MB + Index: 0.33MB + Engine InnoDB taglm_wc_order_tax_lookup: Data: 0.19MB + Index: 0.17MB + Engine InnoDB taglm_wc_product_attributes_lookup: Data: 0.19MB + Index: 0.22MB + Engine InnoDB taglm_wc_product_meta_lookup: Data: 1.52MB + Index: 1.17MB + Engine InnoDB taglm_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB taglm_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB taglm_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB taglm_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB taglm_woocommerce_gc_activity: Data: 0.02MB + Index: 0.06MB + Engine InnoDB taglm_woocommerce_gc_cards: Data: 0.02MB + Index: 0.06MB + Engine InnoDB taglm_woocommerce_gc_cardsmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB taglm_woocommerce_gpf_google_taxonomy: Data: 1.52MB + Index: 0.13MB + Engine InnoDB taglm_wpmailsmtp_emails_log: Data: 1.52MB + Index: 0.03MB + Engine InnoDB taglm_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB taglm_wt_iew_action_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB taglm_wt_iew_cron: Data: 0.02MB + Index: 0.00MB + Engine InnoDB taglm_wt_iew_ftp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB taglm_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB taglm_xtraderstockmanager_plugin_category_sync: Data: 0.02MB + Index: 0.00MB + Engine InnoDB taglm_xtraderstockmanager_plugin_product_sync: Data: 0.11MB + Index: 0.00MB + Engine InnoDB taglm_xtraderstockmanager_plugin_run_data: Data: 0.48MB + Index: 0.00MB + Engine InnoDB taglm_yith_wcwl: Data: 0.08MB + Index: 0.02MB + Engine InnoDB taglm_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB taglm_yoast_indexable: Data: 11.52MB + Index: 8.48MB + Engine InnoDB taglm_yoast_indexable_hierarchy: Data: 1.42MB + Index: 0.67MB + Engine InnoDB taglm_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB taglm_yoast_primary_term: Data: 0.06MB + Index: 0.03MB + Engine InnoDB taglm_yoast_seo_links: Data: 0.30MB + Index: 0.17MB + Engine InnoDB ### Post Type Counts ### attachment: 1526 aw_workflow: 5 blocks: 21 custom_css: 1 featured_item: 8 gift_card: 8 gtc_design: 5 gtc_gift_card: 2 gtc_transaction_log: 1 jp_img_sitemap: 2 jp_sitemap: 2 jp_sitemap_master: 2 nav_menu_item: 21 oembed_cache: 1 page: 25 post: 2 product: 253 product_variation: 1346 revision: 230 shop_bogof_rule: 1 shop_coupon: 10 shop_order: 2682 shop_order_refund: 64 shop_subscription: 20 wc_product_tab: 3 wp_global_styles: 1 wpcf7_contact_form: 2 ywtm_tab: 4 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (31) ### PW Advanced Woo Reporting for "Brand Plugins" ADD-ON: by Proword – 1.1 PW Advanced Woo Reporting: by Proword – 6.0 Akismet Anti-Spam: by Automattic – 4.2.2 All In One WP Security: by Tips and Tricks HQ Peter Petreski Ruhul Ivy – 4.4.10 AutomateWoo: by WooCommerce – 5.5.12 Contact Form 7: by Takayuki Miyoshi – 5.5.6 Custom Adobe Fonts (Typekit): by Brainstorm Force – 1.0.18 Jetpack: by Automattic – 10.7 reCaptcha for WooCommerce: by I Thirteen Web Solution – 2.30 Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5 SSH SFTP Updater Support: by TerraFrost David Anderson + Team Updraft – 0.8.4 Bulk Table Editor for WooCommerce: by Consortia – 2.2.12 WooCommerce Admin: by WooCommerce – 3.2.1 WooCommerce Brands: by WooCommerce – 1.6.28 WooCommerce Buy One Get One Free: by Oscar Gare – 3.1.0 WooCommerce Custom Thank You Pages: by Jeroen Sormani – 1.0.5 WooCommerce Stripe Gateway: by WooCommerce – 6.3.0 WooCommerce Google Analytics Integration: by WooCommerce – 1.5.8 WooCommerce PayPal Payments: by WooCommerce – 1.7.0 WooCommerce Google Product Feed: by Ademti Software Ltd. – 10.6.0 WooCommerce Product Reviews Pro: by SkyVerge – 1.17.4 Sendinblue - WooCommerce Email Marketing: by Sendinblue – 2.0.34 WooCommerce Shipping & Tax: by WooCommerce – 1.25.24 WooCommerce Subscriptions: by WooCommerce – 4.1.0 WooCommerce Xero Integration: by WooCommerce – 1.7.41 WooCommerce: by Automattic – 6.3.1 Yoast SEO: by Team Yoast – 18.4.1 WP-Optimize - Clean, Compress, Cache: by David Anderson Ruhani Rabin Team Updraft – 3.2.3 YITH WooCommerce Gift Cards Premium: by YITH – 3.12.1 YITH WooCommerce Tab Manager Premium: by YITH – 1.9.0 YITH WooCommerce Wishlist: by YITH – 3.7.0 ### Inactive Plugins (6) ### Stock Manager for WooCommerce: by StoreApps – 2.8.3 Trustpilot-reviews: by Trustpilot – 2.5.901 Variation Swatches for WooCommerce: by Emran Ahmed – 1.1.19 Variation Swatches for WooCommerce - Pro: by Emran Ahmed – 1.1.18 WooCommerce Gift Cards: by WooCommerce – 1.10.0 (update to version 1.10.2 is available) XTrader StockManager: by XTrader – 3.43 ### Dropin Plugins (1) ### maintenance.php: maintenance.php ### Settings ### API Enabled: – Force SSL: – Currency: GBP (£) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) gift_card (gift_card) gift-card (gift-card) grouped (grouped) simple (simple) subscription (subscription) variable (variable) variable subscription (variable-subscription) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ✔ ### WC Pages ### Shop base: #63 - /shop/ Basket: #62 - /cart/ Checkout: #61 - /checkout/ My account: #60 - /my-account/ Terms and conditions: #845 - /terms-and-conditions/ ### Theme ### Name: Flatsome Child Version: 3.0 Author URL: Child Theme: ✔ Parent Theme Name: Flatsome Parent Theme Version: 3.15.4 Parent Theme Author URL: http://www.uxthemes.com/ WooCommerce Support: ✔ ### Templates ### Overrides: flatsome/woocommerce/archive-product.php flatsome/woocommerce/cart/cart-empty.php flatsome/woocommerce/cart/cart-shipping.php flatsome/woocommerce/cart/cart.php flatsome/woocommerce/checkout/form-checkout.php flatsome/woocommerce/checkout/form-coupon.php flatsome/woocommerce/checkout/terms.php flatsome/woocommerce/checkout/thankyou.php flatsome/woocommerce/content-product-cat.php flatsome/woocommerce/content-product.php flatsome/woocommerce/content-single-product.php flatsome/woocommerce/content-widget-product.php flatsome/woocommerce/global/breadcrumb.php flatsome/woocommerce/global/quantity-input.php flatsome/woocommerce/global/wrapper-end.php flatsome/woocommerce/global/wrapper-start.php flatsome/woocommerce/loop/loop-end.php flatsome/woocommerce/loop/loop-start.php flatsome/woocommerce/loop/pagination.php flatsome/woocommerce/loop/result-count.php flatsome/woocommerce/loop/sale-flash.php flatsome/woocommerce/myaccount/form-login.php flatsome/woocommerce/myaccount/navigation.php flatsome/woocommerce/notices/error.php flatsome/woocommerce/notices/notice.php flatsome/woocommerce/notices/success.php flatsome/woocommerce/product-searchform.php flatsome/woocommerce/single-product/photoswipe.php flatsome/woocommerce/single-product/price.php flatsome/woocommerce/single-product/product-image.php flatsome/woocommerce/single-product/product-thumbnails.php flatsome/woocommerce/single-product/rating.php flatsome/woocommerce/single-product/related.php flatsome/woocommerce/single-product/review.php flatsome/woocommerce/single-product/sale-flash.php flatsome/woocommerce/single-product/share.php flatsome/woocommerce/single-product/short-description.php flatsome/woocommerce/single-product/tabs/tabs.php flatsome/woocommerce/single-product/title.php flatsome/woocommerce/single-product/up-sells.php flatsome/woocommerce/single-product-reviews.php flatsome/woocommerce/single-product.php flatsome/woocommerce/content-product_cat.php ### WooCommerce Google Product Feed feeds ### google: Google merchant centre product feed   Type: google   Category filter: -   Categories: - ### WooCommerce Google Product Feed options ### Include variations in feed: Enabled Send "item group ID": - Expanded schema markup: - Debug key: f0cbe72f-b800-496e-b8a5-b5a0c292fcc1 ### WooCommerce Google Product Feed fields ### Title: Pre-populates from product product_title. Product description: Main product description (full preferred) plus variation description Availability (in stock products): Defaults to "in stock". Availability (backordered products): Defaults to "in stock". Availability (out of stock products): Defaults to "out of stock". Condition: Defaults to "new". Brand: Pre-populates from product_brand taxonomy. Manufacturer Part Number (MPN): Pre-populates from product sku. Product Type: Pre-populates from product_cat taxonomy. Google Product Category: Gender: Defaults to "male". Age Group: Colour: Pre-populates from pa_colour taxonomy. Size: Pre-populates from pa_size taxonomy. Size system: Defaults to "UK". Product detail(s): ### WooCommerce Google Product Feed DB status ### Database version: 15 Active database version: 15 wc_gpf_render_cache: Empty woocommerce_gpf_google_taxonomy (en-GB): 5595 items ### Subscriptions ### WCS_DEBUG: ✔ No Subscriptions Mode: ✔ Live Subscriptions Live URL: https://loadedmenswear.co.uk Subscription Statuses: wc-active: 13 wc-cancelled: 7 WooCommerce Account Connected: ✔ Yes Active Product Key: ✔ Yes Custom Retry Rules: ✔ No Custom Retry Rule Class: ✔ No Custom Raw Retry Rule: ✔ No Custom Retry Rule: ✔ No Retries Migration Status: ✔ Completed Report Cache Enabled: ✔ Yes Cache Update Failures: ✔ 0 failure ### Store Setup ### Country / State: United Kingdom (UK) ### Subscriptions by Payment Gateway ### Stripe: wc-active: 13 wc-cancelled: 7 ### Payment Gateway Support ### Stripe: products refunds tokenization add_payment_method subscriptions subscription_cancellation subscription_suspension subscription_reactivation subscription_amount_changes subscription_date_changes subscription_payment_method_change subscription_payment_method_change_customer subscription_payment_method_change_admin multiple_subscriptions PayPal: refunds ### Buy One Get One Free ### Display eligible free gift(s) on: after_cart Disable coupons: yes Custom attributes: no ### WooCommerce PayPal Payments ### Onboarded: ✔ Shop country code: GB WooCommerce currency supported: ✔ PayPal card processing available in country: ✔ Pay Later messaging available in country: ✔ Webhook status: ✔ Vault enabled: ✔ Logging enabled: – Reference Transactions: – Used PayPal Checkout plugin: – ### Action Scheduler ### Complete: 68,668 Oldest: 2022-02-24 18:01:15 +0000 Newest: 2022-03-27 18:02:33 +0100 Failed: 1 Oldest: 2021-05-08 08:52:52 +0100 Newest: 2021-05-08 08:52:52 +0100 Pending: 17 Oldest: 2022-03-27 18:18:18 +0100 Newest: 2022-04-20 19:03:52 +0100 ### Status report information ### Generated at: 2022-03-27 18:18:41 +01:00
itsmeichigo commented 2 years ago

Thanks, @erricgunawan for confirming the case! I can't reproduce the issue, so it may be challenging to address it.

Also, it would be great if we could create a separate issue for this since the original issue can be fixed by switching the time range. I'm still leaning on the possibility that this is a sync issue. Is there a way to retrieve the device log to see if the actions we took to fix the sync work? That would be helpful I think.

igotdes commented 2 years ago

@itsmeichigo Thank you for helping us with this! I've created the separate issue here: Incorrect Currency Is Displayed.

itsmeichigo commented 2 years ago

Thanks! I'm closing this issue again, will follow up on the new one.