woocommerce / woocommerce-ios

WooCommerce iOS app

https://www.woocommerce.com/mobile

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Magic Links do not work on iPads with large screens #7171

Open joashrajin opened 2 years ago

joashrajin commented 2 years ago

Describe the bug

If you are using the WooCommerce App on an iPad and try to sign in via WordPress.com, you will have issues logging in with the magic link.

To Reproduce Steps to reproduce the behavior:

Log into your account using an iPad (preferably one with a 10inch screen)
Open the magic link emailed to you

Screenshots

Expected behavior

The link should be allowing the user to sign in to their account

Mobile Environment Please include:

Device: iPad Air 4th Gen
iOS version: 15.5
WooCommerce iOS version: 9.4

5334448-zen

rachelmcr commented 2 years ago

I couldn't reproduce this on an iPad Air (5th Gen) with iOS 15.4 and WooCommerce 9.5 (beta), using the Mail app and Safari to open the magic link.

I've seen this come up in the past with the WordPress app (see https://github.com/wordpress-mobile/WordPress-iOS/issues/14560) and there was similar trouble reproducing it. There are likely specific conditions that cause this issue.

@joashrajin Could you check with the user to find out which app they are using for their email and which browser they are using to open the link?

joashrajin commented 2 years ago

Thanks, @rachelmcr. Will do :)

I can see that Outlook is the Email Client, but I am unsure of the browser. It does not seem to be Chrome, Firefox or Safari. I will try to find out which one is being used 👍