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woocommerce / woocommerce-ios

WooCommerce iOS app
https://www.woocommerce.com/mobile
GNU General Public License v2.0
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Products not loading in the app #9369

Closed joashrajin closed 1 year ago

joashrajin commented 1 year ago

Describe the bug

We have a case reported in 6074239-zd-woothemes that we could not reproduce where the app was unable to load any products. In the app logs, we notice:

2023/03/27 00:52:01:851  ⛔️ Error synchronizing products: typeMismatch(Swift.Array<Any>, Swift.DecodingError.Context(codingPath: [], debugDescription: "Expected to decode Array<Any> but found a dictionary instead.", underlyingError: nil))

To Reproduce:

Isolating the problem (mark completed items with an [x]):

Mobile Environment Please include:

WordPress Environment

``` ### WordPress Environment ### WordPress address (URL): ----redacted---- Site address (URL): ----redacted---- WC Version: 7.5.1 REST API Version: ✔ 7.5.1 WC Blocks Version: ✔ 9.9.0 Action Scheduler Version: ✔ 3.5.4 Log Directory Writable: ✔ WP Version: 6.2 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: Apache/2.4.52 (Unix) OpenSSL/1.1.1n PHP Version: 7.4.27 PHP Post Max Size: 80 MB PHP Time Limit: 30 PHP Max Input Vars: 1000 cURL Version: 7.64.0 OpenSSL/1.1.1n SUHOSIN Installed: – MySQL Version: 5.5.5-10.3.32-MariaDB Max Upload Size: 80 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 7.5.1 WC Database Prefix: wp_ Total Database Size: 69.44MB Database Data Size: 61.62MB Database Index Size: 7.82MB wp_woocommerce_sessions: Data: 2.02MB + Index: 0.05MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_items: Data: 0.08MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 0.47MB + Index: 0.39MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_actions: Data: 2.28MB + Index: 1.08MB + Engine InnoDB wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_logs: Data: 3.41MB + Index: 0.67MB + Engine InnoDB wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_comments: Data: 0.17MB + Index: 0.09MB + Engine InnoDB wp_etcpf_category_mappings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_etcpf_custom_feed_products: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_etcpf_etsy_configuration: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_etcpf_etsy_product_count: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_etcpf_etsy_sync: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_etcpf_feedproducts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_etcpf_feeds: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_etcpf_image_links: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_etcpf_listings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_etcpf_listing_variations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_etcpf_orders: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_etcpf_profiles: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_etcpf_resolved_product_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_etcpf_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_etcpf_shipping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_etcpf_variationupload_preparation: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_fsmpt_email_logs: Data: 7.02MB + Index: 0.00MB + Engine InnoDB wp_gla_budget_recommendations: Data: 0.22MB + Index: 0.14MB + Engine InnoDB wp_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_gla_shipping_rates: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_koko_analytics_post_stats: Data: 0.11MB + Index: 0.00MB + Engine InnoDB wp_koko_analytics_referrer_stats: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_koko_analytics_referrer_urls: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_koko_analytics_site_stats: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_custom_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_dynamic_segment_filters: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_feature_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_mailpoet_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_mailpoet_mapping_to_external_entities: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_mailpoet_newsletter_links: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_mailpoet_newsletter_option: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_newsletter_option_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_newsletter_segment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_newsletter_templates: Data: 2.52MB + Index: 0.00MB + Engine InnoDB wp_mailpoet_scheduled_tasks: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_mailpoet_scheduled_task_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_segments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_mailpoet_sending_queues: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_mailpoet_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_statistics_bounces: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_mailpoet_statistics_clicks: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_mailpoet_statistics_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.08MB + Engine InnoDB wp_mailpoet_statistics_unsubscribes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_mailpoet_subscribers: Data: 0.02MB + Index: 0.13MB + Engine InnoDB wp_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_subscriber_segment: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_mailpoet_user_agents: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_user_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_options: Data: 4.02MB + Index: 0.16MB + Engine InnoDB wp_postmeta: Data: 4.41MB + Index: 1.86MB + Engine InnoDB wp_posts: Data: 13.06MB + Index: 0.31MB + Engine InnoDB wp_redirects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_stock_log: Data: 0.05MB + Index: 0.00MB + Engine InnoDB wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_term_relationships: Data: 0.03MB + Index: 0.02MB + Engine InnoDB wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_usermeta: Data: 0.27MB + Index: 0.14MB + Engine InnoDB wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_bundle_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_product_lookup: Data: 0.06MB + Index: 0.06MB + Engine InnoDB wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wfconfig: Data: 1.38MB + Index: 0.00MB + Engine InnoDB wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wffilemods: Data: 10.52MB + Index: 0.00MB + Engine InnoDB wp_wfhits: Data: 1.30MB + Index: 0.05MB + Engine InnoDB wp_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_wfknownfilelist: Data: 5.52MB + Index: 0.00MB + Engine InnoDB wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wflogins: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wfls_role_counts: Data: 0.00MB + Index: 0.00MB + Engine MEMORY wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wfstatus: Data: 0.11MB + Index: 0.09MB + Engine InnoDB wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_bundled_itemmeta: Data: 0.06MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_bundled_items: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_square_customers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_yoast_indexable: Data: 0.16MB + Index: 0.09MB + Engine InnoDB wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_yoast_seo_links: Data: 0.06MB + Index: 0.03MB + Engine InnoDB ### Post Type Counts ### attachment: 522 custom_css: 1 mailpoet_page: 1 nav_menu_item: 18 nectar_slider: 3 page: 10 post: 54 product: 57 product_variation: 48 revision: 788 shop_coupon: 3 shop_order: 104 shop_order_refund: 9 wp_global_styles: 1 yith_wcan_preset: 1 yith-wcbm-badge: 2 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (32) ### Koko Analytics: by ibericode – 1.0.37 FiboSearch - AJAX Search for WooCommerce: by FiboSearch Team – 1.22.3 Classic Widgets: by WordPress Contributors – 0.3 Code Snippets: by Code Snippets Pro – 3.3.0 Colorlib Login Customizer: by Colorlib – 1.3.1 Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 4.5 301 Redirects: by WebFactory Ltd – 2.73 FluentSMTP: by FluentSMTP & WPManageNinja Team – 2.2.4 Jetpack: by Automattic – 11.9.1 Salient WPBakery Page Builder: by Michael M - WPBakery.com | Modified by ThemeNectar – 6.9.1 Salient Core: by ThemeNectar – 1.9.8 Salient Demo Importer: by ThemeNectar – 1.5 Salient Home Slider: by ThemeNectar – 1.4.1 Salient Nectar Slider: by ThemeNectar – 1.7.3 Salient Portfolio: by ThemeNectar – 1.7.2 Salient Shortcodes: by ThemeNectar – 1.5.1 Salient Social: by ThemeNectar – 1.2.2 Salient Widgets: by ThemeNectar – 1.3 Variation Swatches for WooCommerce: by CartFlows – 1.0.7 WooCommerce Blocks: by Automattic – 9.9.0 WooCommerce PayPal Payments: by WooCommerce – 2.0.3 WooCommerce Product Bundles: by WooCommerce – 6.15.2 WooCommerce Shipping & Tax: by WooCommerce – 2.2.4 WooCommerce USPS Shipping: by WooCommerce – 4.4.70 WooCommerce Square: by WooCommerce – 3.6.1 Stock Manager for WooCommerce: by StoreApps – 2.10.0 WooCommerce: by Automattic – 7.5.1 Wordfence Login Security: by Wordfence – 1.1.2 Wordfence Security: by Wordfence – 7.9.2 Yoast SEO: by Team Yoast – 20.4 YITH WooCommerce Ajax Product Filter: by YITH – 4.20.0 YITH WooCommerce Badge Management: by YITH – 2.15.0 ### Inactive Plugins (0) ### ### Settings ### API Enabled: – Force SSL: ✔ Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: bundle (bundle) external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: – Order datastore: WC_Order_Data_Store_CPT ### WC Pages ### Shop base: [#8](8-zd-woothemes) - /market/ Cart: [#9](9-zd-woothemes) - /cart/ Checkout: [#10](10-zd-woothemes) - /checkout/ My account: [#11](11-zd-woothemes) - /my-account/ Terms and conditions: [#5914](5914-zd-woothemes) - /returns-and-shipping/ ### Theme ### Name: Salient Version: 15.0.8 Author URL: https://themeforest.net/user/themenectar Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: salient/woocommerce/cart/mini-cart.php salient/woocommerce/checkout/form-checkout.php salient/woocommerce/checkout/review-order.php salient/woocommerce/checkout/terms.php salient/woocommerce/content-product.php salient/woocommerce/content-single-product.php salient/woocommerce/loop/add-to-cart.php salient/woocommerce/loop/loop-start.php salient/woocommerce/myaccount/form-login.php salient/woocommerce/single-product/product-image.php salient/woocommerce/single-product/rating.php salient/woocommerce/single-product/tabs/description.php salient/woocommerce/single-product/tabs/tabs.php salient/woocommerce/single-product/title.php salient/woocommerce/single-product-reviews.php ### Product Bundles ### Database Version: 6.15.2 Loopback Test: ✔ Template Overrides: – ### WooCommerce PayPal Payments ### Onboarded: ✔ Shop country code: US WooCommerce currency supported: ✔ Advanced Card Processing available in country: ✔ Pay Later messaging available in country: ✔ Webhook status: ✔ Vault enabled: ✔ Logging enabled: – Reference Transactions: – Used PayPal Checkout plugin: – Tracking enabled: – ### Square ### Environment: Production Tokenization Enabled: – Debug Mode: Off ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing multichannel-marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience product-variation-management settings Daily Cron: ✔ Next scheduled: 2023-04-02 02:27:54 -04:00 Options: ✔ Notes: 41 Onboarding: completed ### Action Scheduler ### Complete: 2,266 Oldest: 2023-03-01 16:28:14 -0500 Newest: 2023-04-01 17:00:04 -0400 Failed: 1,543 Oldest: 2022-04-27 22:53:39 -0400 Newest: 2023-03-26 20:24:00 -0400 Pending: 4 Oldest: 2023-04-01 18:00:04 -0400 Newest: 2023-04-03 17:47:25 -0400 ### Status report information ### Generated at: 2023-04-01 17:23:45 -04:00 ```
iamgabrielma commented 1 year ago 
2023/03/27 00:52:01:851  ⛔️ Error synchronizing products: typeMismatch(Swift.Array<Any>, Swift.DecodingError.Context(codingPath: [], debugDescription: "Expected to decode Array<Any> but found a dictionary instead.", underlyingError: nil))

This is generally a plugin conflict: A plugin alters the expected return type of one of the properties from models in core ( possibly the Products model in this case ) and returns a dictionary of "something" where the API is expecting an array of "something".

Other examples of a similar issue are:

Can you check with them if the same happens when they do a plugin dance? Taking a quick look to their SSR I'd say possible culprits could be Code Snippets: by Code Snippets Pro – 3.3.0 , Variation Swatches for WooCommerce: by CartFlows – 1.0.7, or YITH WooCommerce Ajax Product Filter: by YITH – 4.20.0. I'm seeing the Product model expects variations to be an array of Int64's, so could be the 2nd plugin on that list, as alters variations directly 🤔

joashrajin commented 1 year ago

Thanks, @iamgabrielma :)

I have reached out to the user

reginabally commented 1 year ago

We have another case in 6177741-zd-woothemes. The common plugin I saw is FiboSearch - AJAX Search for WooCommerce.

From the REST API response for products on this site, it was enclosed in an additional data dictionary. So the response looks like this:

{
    "data": [
        {
            "id": 66697,
...
  ]
}

Edited to add:

It appears that responses returned from the Jetpack will be enclosed in the data field. Whereas responses returned from WC REST API don't have it. So, it might be another field that's causing this issue.

Also, apart from the FiboSearch - AJAX Search for WooCommerce plugin, I found out the other common plugin for these sites are Yoast SEO.

reginabally commented 1 year ago

Another report in 6182091-zd-woothemes, mentioned the issue after updating the app to 12.8. I requested the user to perform a plugin conflict test.

List of active plugins on the site:

Advanced Local Pickup for WooCommerce: by zorem - 1.5.3
Akismet Anti-Spam: by Automattic - 5.1
Astra Pro: by Brainstorm Force - 4.1.4
Premium Starter Templates: by Brainstorm Force - 3.2.0
Product Feed Manager for WooCommerce: by RexTheme - 7.2.30
Code Snippets: by Code Snippets Pro - 3.3.0
Disable XML-RPC-API: by Neatma - 2.1.4.7
Elementor: by Elementor.com - 3.12.1
Facebook for WooCommerce: by Facebook - 3.0.17
Flying Scripts: by WP Speed Matters - 1.2.3
Forminator Pro: by WPMU DEV - 1.23.2
Site Kit by Google: by Google - 1.96.0
HookMeUp – Unlock and use strategic spots in any WooCommerce Theme: by Get Bowtied - 1.8
WPCode Lite: by WPCode - 2.0.9
Jetpack: by Automattic - 12.0
Mailchimp for WooCommerce: by Mailchimp - 2.8.2
Pinterest for WooCommerce: by WooCommerce - 1.2.17
Route App: by Route - 2.2.4
SVG Support: by Benbodhi - 2.5.5
Ultimate Addons for Elementor: by Brainstorm Force - 1.36.15
Variation Swatches for WooCommerce: by CartFlows - 1.0.7
USPS Simple Shipping for Woocommerce: by dangoodman - 1.8.2
WooCommerce Stripe Gateway: by WooCommerce - 7.2.0
PDF Invoices &amp; Packing Slips for WooCommerce: by WP Overnight - 3.5.0
WooCommerce Shipping &amp; Tax: by WooCommerce - 2.2.4
WooCommerce: by Automattic - 7.5.1
WordPress Importer: by wordpressdotorg - 0.8
Yoast SEO: by Team Yoast - 20.4
Defender Pro: by WPMU DEV - 3.10.0
Hummingbird Pro: by WPMU DEV - 3.4.5
WP Mail SMTP: by WPForms - 3.7.0
Smush Pro: by WPMU DEV - 3.12.6
WPMU DEV Dashboard: by WPMU DEV - 4.11.18
WPS Hide Login: by WPServeur, NicolasKulka, wpformation - 1.9.8
XPS Ship Integration: by XPS Ship - 1.1.72
rachelmcr commented 1 year ago

@joashrajin @reginabally I'm working on adding some fallbacks to the app so we can try to handle unexpected data caused by plugin conflicts like this. Unfortunately, the errors messages mentioned in this issue are too generic to know exactly what the problem was for these merchants. We released a fix for that in version 13.3 (see #9510 and pe5sF9-1my-p2) so from those versions onward we should have more specific decoding error messages again.

I checked the stores in these user reports and it looks like they are either resolved (no errors that I see with decoding) or Jetpack is no longer connected so we can't check again. If you think it's appropriate, could you follow up with these merchants and see if they are still having any problems using the app, with version 13.3 or later? If so, the app logs should contain the more specific error message.

I'm going to go ahead and close this issue as I don't think there's anything more for us to do with the information we have here. If you do get reports of decoding errors like this from these or other merchants, please do open a new issue (a separate issue for different errors would be great for tracking/resolving them) and we can look into trying to prevent those errors. Thanks!