woocommerce / woocommerce-paypal-payments

https://wordpress.org/plugins/woocommerce-paypal-payments/
GNU General Public License v2.0
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Something went wrong. Please try again or choose another payment source. #1054

Closed philkz closed 1 year ago

philkz commented 1 year ago

Describe the Bug

I enabled PayPal via the WooCommerce PayPal Payments plugin. I connected my account and did a webhook simulation, in which it was reported ✔️ The webhook was received successfully.

However, upon trying to use it on WooCommerce checkout, I get the following error: Something went wrong. Please try again or choose another payment source.

What am I missing?

To Reproduce

  1. Go to '…'
  2. Click on '…' Add to cart
  3. Scroll down to …' PayPal to checkout
  4. See error: Something went wrong. Please try again or choose another payment source.

Screenshots

Expected Behavior

Successful Payment

Actual Behavior

Error

Environment

Additional Details

System status ``` ```
E-VANCE commented 1 year ago

+1

We're facing the same issue with regards to the error notification, also seeing Something went wrong. Please try again or choose another payment source. upon clicking on the PayPal-button in checkout.

Downgrading to v1.9.5 resolves the issue.

This is the console output I am seeing:

create_order_error
Object
{
  err: "JSON.parse: unexpected character at line 1 column 1 of the JSON data\n\n\nB.error@https://www.paypal.com/sdk/js?client-id=redacted&currency=EUR&integration-date=2022-04-13&components=buttons,funding-eligibility,messages,hosted-fields&vault=false&commit=true&intent=capture&enable-funding=venmo,paylater:2:218829\nde/<@https://www.paypal.com/sdk/js?client-id=redacted&currency=EUR&integration-date=2022-04-13&components=buttons,funding-eligibility,messages,hosted-fields&vault=false&commit=true&intent=capture&enable-funding=venmo,paylater:2:231866\nde/<@https://www.paypal.com/sdk/js?client-id=redacted&currency=EUR&integration-date=2022-04-13&components=buttons,funding-eligibility,messages,hosted-fields&vault=false&commit=true&intent=capture&enable-funding=venmo,paylater:2:231729\nde@https://www.paypal.com/sdk/js?client-id=redacted&currency=EUR&integration-date=2022-04-13&components=buttons,funding-eligibility,messages,hosted-fields&vault=false&commit=true&intent=capture&enable-funding=venmo,paylater:2:231878\nwe/u<@https://www.paypal.com/sdk/js?client-id=redacted&currency=EUR&integration-date=2022-04-13&components=buttons,funding-eligibility,messages,hosted-fields&vault=false&commit=true&intent=capture&enable-funding=venmo,paylater:2:236538\nwe@https://www.paypal.com/sdk/js?client-id=redacted&currency=EUR&integration-date=2022-04-13&components=buttons,funding-eligibility,messages,hosted-fields&vault=false&commit=true&intent=capture&enable-funding=venmo,paylater:2:236657\nLe/</</<@https://www.paypal.com/sdk/js?client-id=redacted&currency=EUR&integration-date=2022-04-13&components=buttons,funding-eligibility,messages,hosted-fields&vault=false&commit=true&intent=capture&enable-funding=venmo,paylater:2:243363\ne.try@https://www.paypal.com/sdk/js?client-id=redacted&currency=EUR&integration-date=2022-04-13&components=buttons,funding-eligibility,messages,hosted-fields&vault=false&commit=true&intent=capture&enable-funding=venmo,paylater:2:51318\nLe/</</<@https://www.paypal.com/sdk/js?client-id=redacted&currency=EUR&integration-date=2022-04-13&components=buttons,funding-eligibility,messages,hosted-fields&vault=false&commit=true&intent=capture&enable-funding=venmo,paylater:2:243108\nLe/</<@https://www.paypal.com/sdk/js?client-id=redacted&currency=EUR&integration-date=2022-04-13&components=buttons,funding-eligibility,messages,hosted-fields&vault=false&commit=true&intent=capture&enable-funding=venmo,paylater:2:243410\n",
  timestamp: "1670057281551",
  referer: "www.paypal.com",
  sdkCorrelationID: "redacted",
  sessionID: "redacted",
  clientID: "redacted",
  env: "production",
  buttonSessionID: "redacted",
  buttonCorrelationID: "redacted",
  time: "1670057281551",
  …
}
buttons: 1492: 133092
click_initiate_payment_reject
Object
{
  err: "JSON.parse: unexpected character at line 1 column 1 of the JSON data\n\n\nB.error@https://www.paypal.com/sdk/js?client-id=redacted&currency=EUR&integration-date=2022-04-13&components=buttons,funding-eligibility,messages,hosted-fields&vault=false&commit=true&intent=capture&enable-funding=venmo,paylater:2:218829\nde/<@https://www.paypal.com/sdk/js?client-id=redacted&currency=EUR&integration-date=2022-04-13&components=buttons,funding-eligibility,messages,hosted-fields&vault=false&commit=true&intent=capture&enable-funding=venmo,paylater:2:231866\nde/<@https://www.paypal.com/sdk/js?client-id=redacted&currency=EUR&integration-date=2022-04-13&components=buttons,funding-eligibility,messages,hosted-fields&vault=false&commit=true&intent=capture&enable-funding=venmo,paylater:2:231729\nde@https://www.paypal.com/sdk/js?client-id=redacted&currency=EUR&integration-date=2022-04-13&components=buttons,funding-eligibility,messages,hosted-fields&vault=false&commit=true&intent=capture&enable-funding=venmo,paylater:2:231878\nwe/u<@https://www.paypal.com/sdk/js?client-id=redacted&currency=EUR&integration-date=2022-04-13&components=buttons,funding-eligibility,messages,hosted-fields&vault=false&commit=true&intent=capture&enable-funding=venmo,paylater:2:236538\nwe@https://www.paypal.com/sdk/js?client-id=redacted&currency=EUR&integration-date=2022-04-13&components=buttons,funding-eligibility,messages,hosted-fields&vault=false&commit=true&intent=capture&enable-funding=venmo,paylater:2:236657\nLe/</</<@https://www.paypal.com/sdk/js?client-id=redacted&currency=EUR&integration-date=2022-04-13&components=buttons,funding-eligibility,messages,hosted-fields&vault=false&commit=true&intent=capture&enable-funding=venmo,paylater:2:243363\ne.try@https://www.paypal.com/sdk/js?client-id=redacted&currency=EUR&integration-date=2022-04-13&components=buttons,funding-eligibility,messages,hosted-fields&vault=false&commit=true&intent=capture&enable-funding=venmo,paylater:2:51318\nLe/</</<@https://www.paypal.com/sdk/js?client-id=redacted&currency=EUR&integration-date=2022-04-13&components=buttons,funding-eligibility,messages,hosted-fields&vault=false&commit=true&intent=capture&enable-funding=venmo,paylater:2:243108\nLe/</<@https://www.paypal.com/sdk/js?client-id=redacted&currency=EUR&integration-date=2022-04-13&components=buttons,funding-eligibility,messages,hosted-fields&vault=false&commit=true&intent=capture&enable-funding=venmo,paylater:2:243410\n",
  timestamp: "1670057281558",
  referer: "www.paypal.com",
  sdkCorrelationID: "redacted",
  sessionID: "redacted",
  clientID: "redacted",
  env: "production",
  buttonSessionID: "redacted",
  buttonCorrelationID: "redacted",
  time: "1670057281558",
  …
}
buttons: 1492: 133092
Error: JSON.parse: unexpected character at line 1 column 1 of the JSON data
error https: //www.paypal.com/sdk/js?client-id=redacted&currency=EUR&integration-date=2022-04-13&components=buttons,funding-eligibility,messages,hosted-fields&vault=false&commit=true&intent=capture&enable-funding=venmo,paylater:2
  de https: //www.paypal.com/sdk/js?client-id=redacted&currency=EUR&integration-date=2022-04-13&components=buttons,funding-eligibility,messages,hosted-fields&vault=false&commit=true&intent=capture&enable-funding=venmo,paylater:2
  de https: //www.paypal.com/sdk/js?client-id=redacted&currency=EUR&integration-date=2022-04-13&components=buttons,funding-eligibility,messages,hosted-fields&vault=false&commit=true&intent=capture&enable-funding=venmo,paylater:2
  de https: //www.paypal.com/sdk/js?client-id=redacted&currency=EUR&integration-date=2022-04-13&components=buttons,funding-eligibility,messages,hosted-fields&vault=false&commit=true&intent=capture&enable-funding=venmo,paylater:2
  u https: //www.paypal.com/sdk/js?client-id=redacted&currency=EUR&integration-date=2022-04-13&components=buttons,funding-eligibility,messages,hosted-fields&vault=false&commit=true&intent=capture&enable-funding=venmo,paylater:2
  we https: //www.paypal.com/sdk/js?client-id=redacted&currency=EUR&integration-date=2022-04-13&components=buttons,funding-eligibility,messages,hosted-fields&vault=false&commit=true&intent=capture&enable-funding=venmo,paylater:2
  Le https: //www.paypal.com/sdk/js?client-id=redacted&currency=EUR&integration-date=2022-04-13&components=buttons,funding-eligibility,messages,hosted-fields&vault=false&commit=true&intent=capture&enable-funding=venmo,paylater:2
  try https: //www.paypal.com/sdk/js?client-id=redacted&currency=EUR&integration-date=2022-04-13&components=buttons,funding-eligibility,messages,hosted-fields&vault=false&commit=true&intent=capture&enable-funding=venmo,paylater:2
  Le https: //www.paypal.com/sdk/js?client-id=redacted&currency=EUR&integration-date=2022-04-13&components=buttons,funding-eligibility,messages,hosted-fields&vault=false&commit=true&intent=capture&enable-funding=venmo,paylater:2
  Le https: //www.paypal.com/sdk/js?client-id=redacted&currency=EUR&integration-date=2022-04-13&components=buttons,funding-eligibility,messages,hosted-fields&vault=false&commit=true&intent=capture&enable-funding=venmo,paylater:2
  error https: //www.paypal.com/sdk/js?client-id=redacted&currency=EUR&integration-date=2022-04-13&components=buttons,funding-eligibility,messages,hosted-fields&vault=false&commit=true&intent=capture&enable-funding=venmo,paylater:2
  de https: //www.paypal.com/sdk/js?client-id=redacted&currency=EUR&integration-date=2022-04-13&components=buttons,funding-eligibility,messages,hosted-fields&vault=false&commit=true&intent=capture&enable-funding=venmo,paylater:2
  de https: //www.paypal.com/sdk/js?client-id=redacted&currency=EUR&integration-date=2022-04-13&components=buttons,funding-eligibility,messages,hosted-fields&vault=false&commit=true&intent=capture&enable-funding=venmo,paylater:2
  de https: //www.paypal.com/sdk/js?client-id=redacted&currency=EUR&integration-date=2022-04-13&components=buttons,funding-eligibility,messages,hosted-fields&vault=false&commit=true&intent=capture&enable-funding=venmo,paylater:2
  u https: //www.paypal.com/sdk/js?client-id=redacted&currency=EUR&integration-date=2022-04-13&components=buttons,funding-eligibility,messages,hosted-fields&vault=false&commit=true&intent=capture&enable-funding=venmo,paylater:2
  we https: //www.paypal.com/sdk/js?client-id=redacted&currency=EUR&integration-date=2022-04-13&components=buttons,funding-eligibility,messages,hosted-fields&vault=false&commit=true&intent=capture&enable-funding=venmo,paylater:2
  Le https: //www.paypal.com/sdk/js?client-id=redacted&currency=EUR&integration-date=2022-04-13&components=buttons,funding-eligibility,messages,hosted-fields&vault=false&commit=true&intent=capture&enable-funding=venmo,paylater:2
  try https: //www.paypal.com/sdk/js?client-id=redacted&currency=EUR&integration-date=2022-04-13&components=buttons,funding-eligibility,messages,hosted-fields&vault=false&commit=true&intent=capture&enable-funding=venmo,paylater:2
  Le https: //www.paypal.com/sdk/js?client-id=redacted&currency=EUR&integration-date=2022-04-13&components=buttons,funding-eligibility,messages,hosted-fields&vault=false&commit=true&intent=capture&enable-funding=venmo,paylater:2
  Le https: //www.paypal.com/sdk/js?client-id=redacted&currency=EUR&integration-date=2022-04-13&components=buttons,funding-eligibility,messages,hosted-fields&vault=false&commit=true&intent=capture&enable-funding=venmo,paylater:2
  button.js: 1: 94176
System status ``` ### WordPress Environment ### WordPress address (URL): redacted/wp Site address (URL): redacted WC Version: 7.1.0 REST API Version: ✔ 7.1.0 WC Blocks Version: ✔ 8.7.5 Action Scheduler Version: ✔ 3.5.2 Log Directory Writable: ✔ WP Version: 6.1.1 WP Multisite: ✔ WP Memory Limit: 1 GB WP Debug Mode: – WP Cron: – Language: de_DE_formal External object cache: – ### Server Environment ### Server Info: nginx/1.23.1 PHP Version: 8.1.13 PHP Post Max Size: 96 MB PHP Time Limit: 3600 PHP Max Input Vars: 10000 cURL Version: 7.68.0 OpenSSL/1.1.1f SUHOSIN Installed: – MySQL Version: 10.5.16-MariaDB-1:10.5.16+maria~focal Max Upload Size: 96 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ❌ Ihr Server verfügt nicht über eine lauffähige Version der SoapClient Klasse - einige Zahlungsschnittstellen welche SOAP nutzen funktionieren unter Umständen nicht korrekt. DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 7.1.0 WC Database Prefix: wp_ Datenbank-Gesamtgröße: 1238.80MB Datenbank-Datengröße: 779.09MB Datenbank-Indexgröße: 459.71MB wp_woocommerce_sessions: Daten: 1.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_api_keys: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_items: Daten: 0.23MB + Index: 0.09MB + Engine InnoDB wp_woocommerce_order_itemmeta: Daten: 2.52MB + Index: 2.95MB + Engine InnoDB wp_woocommerce_tax_rates: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zones: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_payment_tokens: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_payment_tokenmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_log: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wp_2_actionscheduler_actions: Daten: 0.02MB + Index: 0.13MB + Engine InnoDB wp_2_actionscheduler_claims: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wp_2_actionscheduler_groups: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wp_2_actionscheduler_logs: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_2_ac_segments: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB wp_2_admin_columns: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wp_2_commentmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_2_comments: Daten: 0.02MB + Index: 0.09MB + Engine InnoDB wp_2_facetwp_index: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB wp_2_hf_submissions: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB wp_2_links: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wp_2_mailpoet_custom_fields: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wp_2_mailpoet_dynamic_segment_filters: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wp_2_mailpoet_feature_flags: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wp_2_mailpoet_forms: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB wp_2_mailpoet_log: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB wp_2_mailpoet_mapping_to_external_entities: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wp_2_mailpoet_migrations: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wp_2_mailpoet_newsletters: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_2_mailpoet_newsletter_links: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB wp_2_mailpoet_newsletter_option: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wp_2_mailpoet_newsletter_option_fields: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wp_2_mailpoet_newsletter_posts: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB 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Die Hauptversion ist 7.0.1 hackespitze/resources/views/woocommerce/single-product/price.blade.php hackespitze/resources/views/woocommerce/single-product.blade.php Outdated Templates: ❌ Erfahren Sie wie Sie aktualisieren können ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing multichannel-marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience settings Daily Cron: ✔ Next scheduled: 2022-12-04 08:44:49 +01:00 Options: ✔ Notes: 8 Onboarding: completed ### WooCommerce PayPal Payments ### Onboarded: ✔ Shop country code: DE WooCommerce currency supported: ✔ Advanced Card Processing available in country: ✔ Pay Later messaging available in country: ✔ Webhook status: ✔ Vault enabled: – Logging enabled: – Reference Transactions: – Used PayPal Checkout plugin: – Tracking enabled: ✔ ### Status report information ### Generated at: 2022-12-03 12:29:37 +01:00 ```
femiyb commented 1 year ago

Hello @philkz and @E-VANCE

Please reach out to the support team here directly for assistance with this issue. Thanks!

E-VANCE commented 1 year ago

@femiyb I have opened a ticket via the WC support form – feels very redundant though as all the technical details have already been provided here...

See also –> #1014