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woocommerce / woocommerce-paypal-payments

https://wordpress.org/plugins/woocommerce-paypal-payments/
GNU General Public License v2.0
62 stars 47 forks source link

PayPal Window #1289

Closed wazhoare closed 1 year ago

wazhoare commented 1 year ago

Describe the Bug

Click on Paypal button and payment window/modal/popup appears and disappears in a blink of an eye. Followed by the following message:Something went wrong. Please try again or select another payment method. Both Apple Pay and credit card work fine

To Reproduce

Place item, go to account checkout page and, complete name and address fields, selct agree to terms and click "PaPal" btn

  1. Go to 'checkout'
  2. Click on 'paypal'
  3. Scroll down to …'
  4. See error Something went wrong. Please try again or select another payment method

Screenshots

https://user-images.githubusercontent.com/129443357/228955559-0fdd5a29-dcce-49b4-9331-885e6e9bc1bb.mov

Expected Behavior

Payment

Actual Behavior

Crashing

Environment

Current version: 6.2 - WordPress Version Version 7.5.1 - WooCommerce Version Version 2.0.3 - Plugin Version All up to date and happens in both - Browser [e.g. Chrome, Safari] and Version

Additional Details

System status ``` ``` ` ### WordPress Environment ### WordPress address (URL): https://tankslapped.com Site address (URL): https://tankslapped.com WC Version: 7.5.1 REST API Version: ✔ 7.5.1 WC Blocks Version: ✔ 9.6.6 Action Scheduler Version: ✔ 3.5.4 Log Directory Writable: ✔ WP Version: 6.2 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ✔ Language: en_GB External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 8.0.28 PHP Post Max Size: 256 MB PHP Time Limit: 300 PHP Max Input Vars: 3000 cURL Version: 8.0.1 OpenSSL/1.1.1t SUHOSIN Installed: – MySQL Version: 10.3.38-MariaDB Max Upload Size: 256 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 7.5.1 WC Database Prefix: wpug_ Total Database Size: 79.11MB Database Data Size: 69.03MB Database Index Size: 10.08MB wpug_woocommerce_sessions: Data: 3.68MB + Index: 0.15MB + 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Sirvijver commented 1 year ago

Hello @wazhoare

You have reached out to GitHub with a support request. We only provide support request via other platforms, so I would advise you to reach out to reach out to the support team directly for more guidance.

I did take a look at your site (https://tankslapped.com/) and saw an issue when I tried the express checkout option on the product page. I would expect the error you saw in the checkout is related to the same error: Expected currency from order api call to be GBP, got EUR. Please ensure you are passing currency=EUR to the sdk url. https://developer.paypal.com/docs/checkout/reference/customize-sdk/

I would expect that you have a currency switcher active on your site, and this problem is most likely caused by PayPal receiving a different currency than it is expecting. Please do some tests with this plugin (or other plugins) deactivated and see if you can still recreate the problem (you can see the error in the web browser console > f12).

If you require our continued support, please open a support via the link provide above.

Kind regards, Joost