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woocommerce / woocommerce-paypal-payments

https://wordpress.org/plugins/woocommerce-paypal-payments/
GNU General Public License v2.0
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Payment option for Credit Cards keeps disappearing #1464

Closed New-Hope-Mills closed 1 year ago

New-Hope-Mills commented 1 year ago

Describe the Bug

On the checkout page, the radio input for "Credit Cards" (including the label and card icons) will not display. Only PayPal options are available. The only way I can get it to work is by going to the backend, WooCommerce > Settings > Payments > Advanced Card Processing and hitting "Save", without changing anything.

To Reproduce

While I don't know what causes this or when it might happen again (this is the third time), here is where the problem occurs

  1. Go to newhopemills.com
  2. Add any item to the cart
  3. Go to checkout
  4. Try to select to pay with credit card (I already got it working correctly again, so the option isn't missing at the moment)

Screenshots

Expected behavior Expected

Actual behavior Actual

Expected Behavior

The option to choose to pay by credit card is visible and selectable.

Actual Behavior

Customers are unable to pay by credit card because the option does not appear.

Environment

Additional Details

System status ``` ` ### WordPress Environment ### WordPress address (URL): https://newhopemills.com Site address (URL): https://newhopemills.com WC Version: 7.8.0 REST API Version: ✔ 7.8.0 WC Blocks Version: ✔ 10.2.3 Action Scheduler Version: ✔ 3.5.4 Log Directory Writable: ✔ WP Version: 6.2.2 WP Multisite: – WP Memory Limit: 2 GB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: ✔ ### Server Environment ### Server Info: Apache PHP Version: 8.2.6 PHP Post Max Size: 2 GB PHP Time Limit: 600 PHP Max Input Vars: 16384 cURL Version: 7.29.0 NSS/3.53.1 SUHOSIN Installed: – MySQL Version: 10.5.16-MariaDB Max Upload Size: 2 GB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 7.8.0 WC Database Prefix: wp_ Total Database Size: 274.75MB Database Data Size: 147.98MB Database Index Size: 126.77MB wp_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine 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Sirvijver commented 1 year ago

Hello @New-Hope-Mills

Hope you are doing well. You have reached out to open GitHub forum with a support request. We utilize GitHub mainly for development activities, so I would like to ask you to reach out to the support team directly for more guidance.

However, the issue that you described is already known with us and we have an issue open here: https://github.com/woocommerce/woocommerce-paypal-payments/issues/1432

In order for you to test this possible fix I have created a package for you to test that you can download here.

If you have any feedback to share with us, please do this on the linked issue. I will close this thread as a support request thread. If you need our further assistance, please open a support request via the link provided above.

Kind regards, Joost