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woocommerce / woocommerce-paypal-payments

https://wordpress.org/plugins/woocommerce-paypal-payments/
GNU General Public License v2.0
62 stars 47 forks source link

Empty fields and double orders #1556

Closed WannaWanga closed 1 year ago

WannaWanga commented 1 year ago

Describe the Bug

Since one week I am starting to receive WooCommerce orders paid with PayPal with NO name & address information in the order system. Sometimes even a double order and double payment: one WITHOUT name or shipping & billing information and one WITH the information. I need to manually send a refund from PayPal, because the refund function from WooCommerce doesn't work with these faulty orders. I had support from WooCommerce concerning this problem and after reviewing the log files, they concluded the problem is with the PayPal plugin.

To Reproduce

I have not managed to reproduce the problem, but I tried. I have tried to reproduce the problem by placing orders myself with a different PayPal account with various settings:

  1. PP Payment from the Checkout page and with reCaptcha plugin inactive
  2. PP Payment from the Checkout page and with reCaptcha plugin active
  3. PP Payment from the Cart page and with reCaptcha plugin active
  4. PP Payment from the Cart page and with reCaptcha plugin active and ordering with a different address from the PP address
  5. same as 4, but with different currency (EUR instead of USD)

Screenshots

Screenshot_1

Screenshot_2

Expected Behavior

when placing an order, all fields should be filled in.

Actual Behavior

Occassionaly, all information is missing in the WC fields and double orders are placed.

Environment

Screenshot_3

Additional Details

Log file of double order and one without content in order: LOG #25934 #25935.txt

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asherrard commented 1 year ago

Having this same issue as well with intermittent Paypal orders with no address data, first seen on 7-26. WordPress 6.2.2 & Woocommerce 7.9.0

iwtw-richb commented 1 year ago

Also now having this issue with payments via this plugin

setmysite commented 1 year ago

Also having this exact same issue.

SimBotBiz commented 1 year ago

Same issue here.

croix commented 1 year ago

same issue here, but also affecting USAEpay gateway payments on top of PayPal payments. Only received 2 successful orders since updating 21 hours ago, but received 60+ blank / duplicate / payment pending orders.

SydeKrystian commented 1 year ago

Hello @WannaWanga

I noticed that the problem you're experiencing has been reported before in this issue https://github.com/woocommerce/woocommerce-paypal-payments/issues/1522. You can follow the progress of the fix on that thread.

We have developed a fix package that should address the current issue. You can download this package from here.

After downloading the package, install it in your WordPress environment. This should overwrite the current problematic version and mitigate the issue. Alternatively, you can revert to the previous version of the plugin until a more permanent fix is implemented. You can download the previous version from here

Remember to test after installation to ensure the problem has been resolved. Should the problem persist or if you encounter any other issues, please don't hesitate to reach out to us by support request.

Kind Regards,

Krystian