Sirvijver
commented
1 year ago Hello @chicagowebmanagement
You have reached out to open GitHub forum with a support request. We utilize GitHub mainly for development activities, so I would like to ask you to reach out to the support team directly for more guidance.
I have recreated the same situation, where I used an existing WP customer and changed the FIRSTNAME and LASTNAME to NEWFIRSTNAME & NEWLASTNAME. However, for me this did not show up on the PayPal transaction details. For me the adjusted names showed up as expected.
You may want to perform a full conflict test to rule out eventual issues with the theme or a different plugin. We recommend temporarily activating the default theme Storefront and disabling all other plugins except for WooCommerce and PayPal Payments to see if the behavior persists. Here's a guide that explains the steps in more detail: How to test for conflicts
If this does not show what is causing this issue, please open a private engagement with us as explaineb above.
Kind regards, Joost
Describe the Bug
Updated First Name and Last name on Checkout page NOT being passed to Paypal However they ARE captured and retained in WooCommerce Order Details.
User logs in as FIRSTNAME with FIRSTNAME and LASTNAME On checkout page, they change it to NEWFIRST and NEWLAST Place order, and woocommerce captures NEWFIRST and NEWLAST for order details However; Paypal credit processing shows FIRSTNAME and LASTNAME instead of the revised values.
To Reproduce
Screenshots
Expected Behavior
Buyer's name (at moment of sale capture) should be passed to WooCommerce AND Paypal.
Actual Behavior
IF user changes first and last names on /checkout page in woocommerce, Paypal fails to receive the updated information; only WooCommerce captures this updated information.
Environment
`
Describe the Bug
Updated First Name and Last name on Checkout page NOT being passed to Paypal However they ARE captured and retained in WooCommerce Order Details.
User logs in as FIRSTNAME with FIRSTNAME and LASTNAME On checkout page, they change it to NEWFIRST and NEWLAST Place order, and woocommerce captures NEWFIRST and NEWLAST for order details However; Paypal credit processing shows FIRSTNAME and LASTNAME instead of the revised values.
To Reproduce
Screenshots
Expected Behavior
Buyer's name (at moment of sale capture) should be passed to WooCommerce AND Paypal.
Actual Behavior
IF user changes first and last names on /checkout page in woocommerce, Paypal fails to receive the updated information; only WooCommerce captures this updated information.
Environment
`
WordPress Environment
WordPress address (URL): https://www.xxxxxxxxxxxx Site address (URL): https://wwwxxxxxxxxxxxxx WC Version: 8.1.1 REST API Version: ✔ 8.1.1 WC Blocks Version: ✔ 10.9.3 Action Scheduler Version: ✔ 3.6.2 Log Directory Writable: ✔ WP Version: ❌ 6.3.1 - There is a newer version of WordPress available (6.3.2) WP Multisite: – WP Memory Limit: 1 GB WP Debug Mode: ✔ WP Cron: ✔ Language: en_US External object cache: –
Server Environment
Server Info: nginx PHP Version: 8.0.30 PHP Post Max Size: 100 MB PHP Time Limit: 43300 PHP Max Input Vars: 10000 cURL Version: 7.81.0 OpenSSL/3.0.2
SUHOSIN Installed: – MySQL Version: 8.0.34-26 Max Upload Size: 50 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔
Database
WC Database Version: 8.1.1 WC Database Prefix: wp_ Total Database Size: 4185.47MB Database Data Size: 3422.13MB Database Index Size: 763.34MB wp_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_items: Data: 5.52MB + Index: 5.03MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 162.64MB + Index: 31.09MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine 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Post Type Counts
acf: 6 acf-field: 58 acf-field-group: 13 attachment: 10094 blog: 24 custom_css: 1 deprecated_log: 14 e-landing-page: 1 elementor_library: 327 faq-posts: 43 flamingo_contact: 4646 flamingo_inbound: 9405 gallery: 1 herovideos: 1 nav_menu_item: 99 news_posts: 3 oembed_cache: 1 page: 321 post: 10 product: 3190 pys_event: 3 revision: 5 robo_gallery_table: 3 sb_gallery: 31 shop_coupon: 1024 shop_order: 23678 shop_order_refund: 598 slider: 3 slides: 1 spt: 1 spucpt: 3 store_page: 2427 testimonials: 11 wp-types-group: 15 wppopups: 5 wp_global_styles: 1
Security
Secure connection (HTTPS): ✔ Hide errors from visitors: ✔
Active Plugins (65)
Gravity Forms: by Gravity Forms – 2.7.15 weLaunch Framework: by weLaunch.io – 1.0.19 Advanced Custom Fields: Repeater Field: by Elliot Condon – 2.1.0 Advanced Custom Fields: by WP Engine – 6.2.1 Advanced Post Types Order: by Nsp Code – 2.4.0.6 All-in-One WP Migration: by ServMask – 7.79 WP Engine Smart Plugin Manager: by WP Engine – 5.17.30 Code Snippets: by Code Snippets Pro – 3.5.0 Custom Field Template: by Hiroaki Miyashita – 2.6 Custom Permalinks: by Sami Ahmed Siddiqui – 2.5.2 GTM4WP: by Thomas Geiger – 1.18.1 Easy WP SMTP: by Easy WP SMTP – 2.1.2 Elementor Pro: by Elementor.com – 3.16.2 Elementor: by Elementor.com – 3.16.5 Email Log: by Sudar – 2.4.8 Error Log Monitor: by Janis Elsts – 1.7.7 File Manager Advanced: by modalweb – 5.1.2 Gravity Forms Event Tracking: by Ronald Huereca – 2.4.14 Gravity PDF: by Blue Liquid Designs – 6.7.1 Gravity Forms Survey Add-On: by Gravity Forms – 3.8 Intuitive Custom Post Order: by hijiri – 3.1.4.1 mobble: by Scott Evans – 1.6 PayPal for WooCommerce: by Angell EYE – 1.5.4 Post Type Switcher: by Triple J Software Inc. – 3.2.1
Quick Page/Post Redirect Plugin: by anadnet – 5.2.3 Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.6 Robo Gallery: by RoboSoft – 3.2.16 Schema Creator by Raven: by Raven Internet Marketing Tools – 1.1.1 Simple Page Ordering: by 10up – 2.6.0 Simple Page Tester Premium: by Simple Page Tester – 1.4.2 Simple Page Tester: by Simple Page Tester – 1.4.5 Sitejabber: by Michael Lai – 1.0 someurlsomesite Braintree Payment Gateway: by someurlsomesite – 1.1 someurlsomesite Customer Order xls Export: by Edson Valdez – 1.0 The Permalinker: by – 1.8.1 Advanced Editor Tools: by Automattic – 5.9.2 Toolset Types: by OnTheGoSystems – 2.3.5 Ultimate Noindex Nofollow Tool II: by Kilian Evang – 1.3.4 Use Administrator Password: by David Anderson – 1.3.1 User Role Editor: by Vladimir Garagulya – 4.64 User Switching: by John Blackbourn & contributors – 1.7.0 Velvet Blues Update URLs: by VelvetBlues.com – 3.2.10 Preview E-mails for WooCommerce: by Digamber Pradhan – 2.1.6 Product Feed PRO for WooCommerce: by AdTribes.io – 13.0.5 WooCommerce Custom Status: by Garman Technical Services – 1.0 WooCommerce Measurement Price Calculator: by SkyVerge – 3.17.0 WooCommerce Name Your Price: by Kathy Darling – 2.11.4 WooCommerce PayPal Payments: by WooCommerce – 2.3.1 WooCommerce Print Invoices/Packing Lists: by SkyVerge – 3.8.0 WooCommerce Role Based Methods: by WPBackOffice – 2.4.1 WooCommerce Shipping & Tax: by WooCommerce – 2.3.6 WooCommerce UPS Shipping: by WooCommerce – 3.2.18 WooCommerce USPS Shipping: by WooCommerce – 4.4.35 WooCommerce Wholesale Lead Capture: by Rymera Web Co – 1.16.3 WooCommerce Wholesale Order Form: by Rymera Web Co – 1.21 WooCommerce Wholesale Prices Premium: by Rymera Web Co – 1.27 WooCommerce Wholesale Prices: by Rymera Web Co – 2.1.9 WooCommerce: by Automattic – 8.1.1 (update to version 8.2.0 is available) WordPress Country Selector: by weLaunch – 1.6.7 Yoast SEO Premium: by Team Yoast – 21.3 Yoast SEO: by Team Yoast – 21.3 WP Crontrol: by John Blackbourn & crontributors – 1.15.3 WP Editor: by Benjamin Rojas – 1.2.7 WP Private Content Plus: by Rakhitha Nimesh – 3.6 WP Popups: by timersys – 2.1.5.1
Inactive Plugins (1)
Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3
Dropin Plugins (1)
advanced-cache.php: advanced-cache.php
Must Use Plugins (6)
Elementor Safe Mode: by Elementor.com – 1.0.0 Force Strong Passwords - WPE Edition: by Jason Cosper – 1.8.0 WP Engine Cache Plugin: by WP Engine – 1.1.4 WP Engine Seamless Login Plugin: by WP Engine – 1.6.1 WP Engine Security Auditor: by wpengine – 1.1.0 WP Engine System: by WP Engine – 5.0.1
Settings
API Enabled: ✔ Force SSL: ✔ Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable)
Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5)
Connected to WooCommerce.com: ✔ Enforce Approved Product Download Directories: – HPOS feature screen enabled: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: –
WC Pages
Shop base: #7442 - /shop/ Cart: #5264 - /cart/ Checkout: #5323 - /checkout/ My account: #101963 - /my-account/ Terms and conditions: #9648 - /terms-conditions/
Theme
Name: nothingtoknow Version: 2.22.20140828.1213 Author URL: http://noone-youknow.net Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔
Templates
Archive Template: Your theme has a woocommerce.php file you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.
Overrides: someurlsomesite/woocommerce/cart/cart-empty.php someurlsomesite/woocommerce/cart/cart-shipping.php someurlsomesite/woocommerce/cart/cart-totals.php someurlsomesite/woocommerce/cart/cart.php version 7.8.0 is out of date. The core version is 7.9.0 someurlsomesite/woocommerce/checkout/form-billing.php someurlsomesite/woocommerce/checkout/form-checkout.php someurlsomesite/woocommerce/checkout/form-coupon.php someurlsomesite/woocommerce/checkout/payment.php version 7.8.0 is out of date. The core version is 8.1.0 someurlsomesite/woocommerce/checkout/review-order.php someurlsomesite/woocommerce/checkout/thankyou.php version 3.7.0 is out of date. The core version is 8.1.0 someurlsomesite/woocommerce/content-product.php someurlsomesite/woocommerce/content-single-product.php someurlsomesite/woocommerce/emails/admin-new-order.php someurlsomesite/woocommerce/emails/customer-completed-order.php someurlsomesite/woocommerce/emails/customer-invoice.php someurlsomesite/woocommerce/emails/email-order-items.php someurlsomesite/woocommerce/emails/email-styles.php someurlsomesite/woocommerce/global/quantity-input.php someurlsomesite/woocommerce/loop/add-to-cart.php someurlsomesite/woocommerce/loop/loop-start.php someurlsomesite/woocommerce/loop/price.php someurlsomesite/woocommerce/myaccount/dashboard.php someurlsomesite/woocommerce/myaccount/form-edit-account.php someurlsomesite/woocommerce/myaccount/form-edit-address.php someurlsomesite/woocommerce/myaccount/form-login.php someurlsomesite/woocommerce/myaccount/my-account.php someurlsomesite/woocommerce/myaccount/my-address.php someurlsomesite/woocommerce/myaccount/my-orders.php someurlsomesite/woocommerce/myaccount/navigation.php someurlsomesite/woocommerce/myaccount/orders.php someurlsomesite/woocommerce/notices/error.php someurlsomesite/woocommerce/notices/success.php someurlsomesite/woocommerce/order/order-details-item.php someurlsomesite/woocommerce/order/order-details.php someurlsomesite/woocommerce/single-product/product-image.php someurlsomesite/woocommerce/single-product/related.php someurlsomesite/woocommerce/single-product/tabs/tabs.php someurlsomesite/woocommerce/single-product.php
Outdated Templates: ❌
WooCommerce PayPal Payments
Onboarded: ✔ Shop country code: US WooCommerce currency supported: ✔ Advanced Card Processing available in country: ✔ Pay Later messaging available in country: ✔ Webhook status: ✔ PayPal Vault enabled: – ACDC Vault enabled: – Logging enabled: ✔ Reference Transactions: ✔ Used PayPal Checkout plugin: – Subscriptions Mode: Disabled
Admin
Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page
Disabled Features: customize-store minified-js new-product-management-experience product-variation-management settings async-product-editor-category-field
Daily Cron: ✔ Next scheduled: 2023-10-17 03:09:05 -05:00 Options: ✔ Notes: 156 Onboarding: completed
Action Scheduler
Complete: 1,536 Oldest: 2023-09-15 22:22:12 -0500 Newest: 2023-10-16 11:53:36 -0500
Pending: 1 Oldest: 2023-10-17 04:06:09 -0500 Newest: 2023-10-17 04:06:09 -0500
Status report information
Generated at: 2023-10-16 12:36:12 -05:00 `
Additional Details
System status
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