PayPal Payments breaking Woo Subscriptions with `Error during status transition.` (2184)

nicdwilson commented 1 year ago

Describe the Bug

Woo Subscriptions parent orders are all triggering the error Error during status transition. PayPal order ID not found in meta. even when the parent order is not purchased using PayPal.

To Reproduce

Activate and set up Woo Subscriptions, PayPal Payments and Stripe
Purchase a subscription
Note the error in the parent order notes Error during status transition. PayPal order ID not found in meta.

Screenshots

Expected Behavior

There should not be any PayPal Payments errors on an order purchased using another gateway

Actual Behavior

This error prevents the proper operation of AutomateWoo workflows

In addition, when two subscriptions with differing schedules are purchased on the same parent order, the error prevents the second and subsequent subscriptions from being marked as paid, leaving only one subscription in an active paid state, and the others in an unpaid, pending state.

Environment

`

WordPress Environment

WordPress address (URL): Site address (URL): WC Version: 8.2.1 REST API Version: ✔ 8.2.1 WC Blocks Version: ✔ 11.1.2 Action Scheduler Version: ✔ 3.6.3 Log Directory Writable: ✔ WP Version: 6.4 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: ✔ WP Cron: ✔ Language: en_US External object cache: ✔

Server Environment

Server Info: nginx PHP Version: 8.2.12 PHP Post Max Size: 2 GB PHP Time Limit: 1200 PHP Max Input Vars: 6144 cURL Version: 8.4.0 OpenSSL/1.1.1n

SUHOSIN Installed: – Max Upload Size: 2 GB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔

Database

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Post Type Counts

afreg_fields: 1 attachment: 510 aw_workflow: 21 b2bwhs_custom_field: 9 b2bwhs_custom_role: 2 b2bwhs_group: 1 bis_price_stock: 1 bis_stock_alert: 1 custom_css: 2 def_reg_fields: 10 event_ticket: 7 follow_up_email: 1 global_product_addon: 1 mailpoet_page: 1 nav_menu_item: 6 page: 27 post: 1 prl_engine: 2 product: 27 product_variation: 18 revision: 69 shipping_package: 1 shop_coupon: 14 shop_order: 82 shop_subscription: 7 wc-donation: 2 wc-donation-report: 1 wcpf_item: 4 wcpf_project: 1 wcpt: 1 wc_memberships_team: 1 wc_membership_plan: 6 wc_pickup_location: 2 wc_user_membership: 3 wp_global_styles: 5

Security

Secure connection (HTTPS): ✔ Hide errors from visitors: ✔

Active Plugins (9)

Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3 Jetpack: by Automattic – 12.8-beta Meks Quick Plugin Disabler: by Meks – 1.0 WooCommerce Stripe Gateway: by WooCommerce – 7.6.2 WooCommerce PayPal Payments: by WooCommerce – 2.4.0 Woo Subscriptions: by WooCommerce – 5.5.0 (update to version 5.6.0 is available) WooCommerce: by Automattic – 8.2.1 WP Crontrol: by John Blackbourn & crontributors – 1.16.0 WP Mail Logging: by WP Mail Logging Team – 1.12.0

Inactive Plugins (21)

Dropin Plugins (2)

advanced-cache.php: advanced-cache.php object-cache.php: Memcached

Settings

API Enabled: – Force SSL: – Currency: NZD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: bundle (bundle) composite (composite) cpb_custom_product_boxes (cpb_custom_product_boxes) external (external) grouped (grouped) simple (simple) subscription (subscription) variable (variable) variable subscription (variable-subscription) variation (variation)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) exclude_from_catalog (exclude_from_catalog) exclude_from_search (exclude_from_search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5)

Connected to WooCommerce.com: ✔ Enforce Approved Product Download Directories: – HPOS feature screen enabled: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: –

WC Pages

Shop base: #9 - /shop/ Cart: #10 - /cart/ Checkout: #11 - /checkout/ My account: #12 - /my-account/ Terms and conditions: #3 - /privacy-policy/

Theme

Name: Storefront Version: 4.5.3 Author URL: https://woocommerce.com/ Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔

Templates

Overrides: –

Subscriptions

WCS_DEBUG: ✔ No Subscriptions Mode: ✔ Live Subscriptions Live URL: https://whoop.mystagingwebsite.com Subscriptions-core Library Version: 6.2.0 Subscription Statuses: wc-active: 2 wc-pending: 1 wc-on-hold: 2 wc-cancelled: 2

WooCommerce Account Connected: ✔ Yes Active Product Key: ❌ No Report Cache Enabled: ✔ Yes Cache Update Failures: ✔ 0 failure

Store Setup

Country / State: Australia — New South Wales

Subscriptions by Payment Gateway

other: wc-active: 1 Stripe: wc-active: 1 wc-on-hold: 2 wc-pending: 1

Payment Gateway Support

Stripe: products refunds tokenization add_payment_method subscriptions subscription_cancellation subscription_suspension subscription_reactivation subscription_amount_changes subscription_date_changes subscription_payment_method_change subscription_payment_method_change_customer subscription_payment_method_change_admin multiple_subscriptions

PayPal: refunds products

WooCommerce PayPal Payments

Onboarded: ✔ Shop country code: AU WooCommerce currency supported: ✔ Advanced Card Processing available in country: ✔ Pay Later messaging available in country: ✔ Webhook status: – PayPal Vault enabled: – ACDC Vault enabled: – Logging enabled: ✔ Reference Transactions: ✔ Used PayPal Checkout plugin: ✔ Subscriptions Mode: PayPal Vaulting

Admin

Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks product-variation-management remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page

Disabled Features: customize-store minified-js new-product-management-experience settings async-product-editor-category-field

Daily Cron: ✔ Next scheduled: 2023-11-09 01:09:56 -08:00 Options: ✔ Notes: 166 Onboarding: completed

Action Scheduler

Complete: 250 Oldest: 2023-10-08 13:52:56 -0700 Newest: 2023-11-07 18:21:37 -0800

Failed: 57 Oldest: 2022-07-19 14:09:59 -0700 Newest: 2023-11-07 14:19:27 -0800

Pending: 7 Oldest: 2023-11-07 18:26:15 -0800 Newest: 2023-11-14 18:06:12 -0800

Status report information

Generated at: 2023-11-07 18:25:20 -08:00 `

Additional Details

System status

``` ```

nicdwilson commented 1 year ago

This is affecting simple product purchases as well, including AutomateWoo workflows related to them. Logs display the following error

2023-11-07T03:51:02+00:00 WARNING No PayPal order ID found in order #393 meta.
2023-11-07T03:51:02+00:00 ERROR Payment failed: Could not retrieve order. Maybe it was already completed or this browser is not supported. Please check your email or try again with a different browser. PayPalGateway.php:553

nicdwilson commented 1 year ago

Stepping back to PayPal Payments v2.2.2 solves the problem

InpsydeNiklas commented 1 year ago

Hi @nicdwilson, this issue was resolved for the upcoming 2.4.1 update. A pre-release version is available in the Release section.

Fix - Error "PayPal order ID not found in meta" prevents automations from triggering when buying subscription via third-party payment gateway https://github.com/woocommerce/woocommerce-paypal-payments/pull/1822

Please let us know how this works for you if you give it a try. Thanks!

InpsydeNiklas commented 1 year ago

@nicdwilson FYI the fix for this issue was released with the 2.4.1 update earlier today.

nicdwilson commented 9 months ago

Version 2.5.2 and Stripe Payment gateway 7.9.1 - this error is still occuring

InpsydeNiklas commented 8 months ago

Hi @nicdwilson, we expect this to be resolved with #2038, which will be part of the next update.

lynxdefense commented 5 months ago

This issue appears to have shown back up in Version 2.7.1

nicdwilson commented 5 months ago

Rolling back to 2.7 corrects this issue, which has affected many shipping plugins. My understanding is that the error will be fixed again in 2.8 due for release on June 10.

InpsydeNiklas commented 5 months ago

Hi folks, please note that the error originally reported in this issue and the problem with shipment tracking integrations in 2.7.1 are unrelated, regardless of the similar error message. The error in 2.7.1 when shipment tracking data is submitted for non-PayPal orders was resolved in https://github.com/woocommerce/woocommerce-paypal-payments/pull/2289. It can be worked around either with a temporary downgrade to version 2.7.0 or by installing the latest pre-release version for the upcoming 2.8.0 update which is scheduled to be released officially in the next week.

If you need additional guidance on how to resolve the error, I recommend contacting our support team directly from here: https://woocommerce.com/document/woocommerce-paypal-payments/#get-help Thank you!

woocommerce / woocommerce-paypal-payments