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woocommerce / woocommerce-paypal-payments

https://wordpress.org/plugins/woocommerce-paypal-payments/
GNU General Public License v2.0
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Woocommerce Paypal Payments - Failed order emails #1877

Closed TS-GITO closed 10 months ago

TS-GITO commented 10 months ago

We're receiving failed order emails for orders paid for via the WooCommerce PayPal Payments plugin Version 2.4.1.

Payments are actually being processed fine but failed order emails are still being sent to the admin email and the customer.

To Reproduce

Hard to reproduce without making an order via the website. Here's a status report instead:

`

WordPress Environment

WordPress address (URL): https://www.leicadisto.co.uk Site address (URL): https://www.leicadisto.co.uk WC Version: 8.3.1 REST API Version: ✔ 8.3.1 WC Blocks Version: ✔ 11.4.9 Action Scheduler Version: ✔ 3.6.4 Log Directory Writable: ✔ WP Version: 6.4.1 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: ✔ WP Cron: ✔ Language: en_GB External object cache: –

Server Environment

Server Info: Apache PHP Version: 7.4.33.4 PHP Post Max Size: 100 MB PHP Time Limit: 3600 PHP Max Input Vars: 10000 cURL Version: 7.74.0 OpenSSL/1.1.1w

SUHOSIN Installed: – MySQL Version: 8.0.34-26 Max Upload Size: 50 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔

Database

WC Database Version: 8.3.1 WC Database Prefix: wp_ Total Database Size: 191.64MB Database Data Size: 139.07MB Database Index Size: 52.57MB wp_woocommerce_sessions: Data: 0.14MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_items: Data: 1.52MB + Index: 0.41MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 7.52MB + Index: 8.03MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB 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Engine InnoDB wp_mailpoet_tags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_user_agents: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailpoet_user_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_nf3_action_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_actions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_chunks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_field_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB wp_nf3_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_object_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_objects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_relationships: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_upgrades: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf_objectmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf_objects: Data: 0.02MB + 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wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_product_lookup: Data: 1.52MB + Index: 0.66MB + Engine InnoDB wp_wc_order_stats: Data: 1.52MB + Index: 0.50MB + Engine InnoDB wp_wc_order_tax_lookup: Data: 0.34MB + Index: 0.28MB + Engine InnoDB wp_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB wp_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wcpdf_invoice_number: Data: 0.20MB + Index: 0.00MB + Engine InnoDB wp_yith_wcwl: Data: 0.20MB + Index: 0.08MB + Engine InnoDB wp_yith_wcwl_lists: Data: 0.27MB + Index: 0.78MB + Engine InnoDB wpsm_tables: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

Post Type Counts

attachment: 347 blocks: 45 br_labels: 1 br_notice: 2 custom_css: 1 customize_changeset: 2 mailpoet_page: 1 nav_menu_item: 47 nf_sub: 756 onlineworldpay_log: 1 page: 28 post: 9 product: 50 product_variation: 121 restriction: 1 revision: 1 shop_bogof_rule: 2 shop_order: 6169 shop_order_refund: 68 wp_global_styles: 1

Security

Secure connection (HTTPS): ✔ Hide errors from visitors: ✔

Active Plugins (36)

Advanced Access Manager: by AAM – 6.9.18 WooCommerce Advanced Product Labels: by BeRocket – 1.2.5.2 Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3 All in One SEO: by All in One SEO Team – 4.5.1.1 WP Engine Smart Plugin Manager: by WP Engine – 5.17.30 Better Search Replace: by WP Engine – 1.4.3 Cart Notices for WooCommerce: by BeRocket – 3.5.7.8 Christmasify! By Cyber Fox: by Cyber Fox – 1.4.4 Cookie Notice & Compliance for GDPR / CCPA: by Hu-manity.co – 2.4.13 Data Tables Generator by Supsystic: by supsystic.com – 1.10.30 Disable Comments: by WPDeveloper – 2.4.5 Yoast Duplicate Post: by Enrico Battocchi and Team Yoast – 4.5 Easy Theme and Plugin Upgrades: by Chris Jean – 2.0.2 Easy Google Maps: by supsystic.com – 1.11.10 Site Kit by Google: by Google – 1.114.0 Login No Captcha reCAPTCHA (Google): by Robert Peake and Contributors – 1.7.2 Nextend Social Login: by Nextendweb – 3.1.11 Ninja Forms: by Saturday Drive – 3.7.0 Redirection: by John Godley – 5.3.10 Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.6 Table Maker: by Wpsoul – 1.9.1 TinyPNG - JPEG, PNG & WebP image compression: by TinyPNG – 3.4.3 WPC Custom Related Products for WooCommerce: by WPCodelibrary – 1.3.2 Product Feed PRO for WooCommerce: by AdTribes.io – 13.1.3 WooCommerce - All in One SEO Pack: by Visser Labs – 1.3.4 WooCommerce Buy One Get One Free: by Oscar Gare – 4.1.5 Custom Product Tabs Lite for WooCommerce: by SkyVerge – 1.8.0 WooCommerce Pay360 (PayPoint) Gateway: by VanboDevelops – 2.2.2 WooCommerce PayPal Payments: by WooCommerce – 2.4.1 PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.7.3 WooCommerce: by Automattic – 8.3.1 WooSidebars: by WooCommerce – 1.4.6 WordPress Importer: by wordpressdotorg – 0.8.1 WP Instagram Widget: by Scott Evans – 2.0.3 YITH WooCommerce Ajax Search: by YITH – 1.37.0 YITH WooCommerce Wishlist: by YITH – 3.27.0

Inactive Plugins (1)

Snow Flurry: by HTML5andBeyond – 2.14

Dropin Plugins (1)

advanced-cache.php: advanced-cache.php

Must Use Plugins (5)

Force Strong Passwords - WPE Edition: by Jason Cosper – 1.8.0 WP Engine Cache Plugin: by WP Engine – 1.1.4 WP Engine Seamless Login Plugin: by WP Engine – 1.6.1 WP Engine Security Auditor: by wpengine – 1.1.1 WP Engine System: by WP Engine – 5.0.1

Settings

API Enabled: ✔ Force SSL: – Currency: GBP (£) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5)

Connected to WooCommerce.com: – Enforce Approved Product Download Directories: – HPOS feature screen enabled: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: –

WC Pages

Shop base: #7 - /shop/ Basket: #8 - /basket/ Checkout: #9 - /checkout/ My account: #10 - /my-account/ Terms and conditions: #2956 - /terms-conditions-of-use/

Theme

Name: Flatsome Version: 3.18.1 Author URL: https://uxthemes.com Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ✔

Templates

Overrides: flatsome/woocommerce/archive-product.php flatsome/woocommerce/cart/cart-empty.php flatsome/woocommerce/cart/cart-shipping.php flatsome/woocommerce/cart/cart.php flatsome/woocommerce/cart/mini-cart.php flatsome/woocommerce/checkout/form-checkout.php flatsome/woocommerce/checkout/form-coupon.php flatsome/woocommerce/checkout/order-received.php flatsome/woocommerce/checkout/terms.php flatsome/woocommerce/checkout/thankyou.php flatsome/woocommerce/content-product-cat.php flatsome/woocommerce/content-product.php flatsome/woocommerce/content-single-product.php flatsome/woocommerce/content-widget-product.php flatsome/woocommerce/global/breadcrumb.php flatsome/woocommerce/global/quantity-input.php flatsome/woocommerce/global/wrapper-end.php flatsome/woocommerce/global/wrapper-start.php flatsome/woocommerce/loop/loop-end.php flatsome/woocommerce/loop/loop-start.php flatsome/woocommerce/loop/pagination.php flatsome/woocommerce/loop/rating.php flatsome/woocommerce/loop/result-count.php flatsome/woocommerce/loop/sale-flash.php flatsome/woocommerce/myaccount/form-login.php flatsome/woocommerce/myaccount/navigation.php flatsome/woocommerce/notices/error.php flatsome/woocommerce/notices/notice.php flatsome/woocommerce/notices/success.php flatsome/woocommerce/product-searchform.php flatsome/woocommerce/single-product/photoswipe.php flatsome/woocommerce/single-product/price.php flatsome/woocommerce/single-product/product-image.php flatsome/woocommerce/single-product/product-thumbnails.php flatsome/woocommerce/single-product/rating.php flatsome/woocommerce/single-product/related.php flatsome/woocommerce/single-product/review.php flatsome/woocommerce/single-product/sale-flash.php flatsome/woocommerce/single-product/share.php flatsome/woocommerce/single-product/short-description.php flatsome/woocommerce/single-product/tabs/tabs.php flatsome/woocommerce/single-product/title.php flatsome/woocommerce/single-product/up-sells.php flatsome/woocommerce/single-product-reviews.php flatsome/woocommerce/single-product.php

Buy One Get One Free

Display eligible free gift(s) on: Disable coupons: no Custom attributes: no Rule #10923: title: "FREE Head Torch"; type: "buy_a_get_b"; applies_to: " Product In list ( Leica DISTO D2 BT (837031) ) "; action: "add_to_cart"; free_product_id: "10911"; gift_products: " Product In list ( GP DISCOVERY Motion Sensor Head Torch CH44 (GP-DISCOVERY-CH44) ) "; quantity_rules: "{"1":{"cart_quantity":1,"free_quantity":1,"discount":100,"cart_limit":""},"2":{"cart_quantity":2,"free_quantity":2,"discount":100,"cart_limit":""},"3":{"cart_quantity":3,"free_quantity":3,"discount":100,"cart_limit":""},"4":{"cart_quantity":4,"free_quantity":4,"discount":100,"cart_limit":""},"5":{"cart_quantity":5,"free_quantity":5,"discount":100,"cart_limit":""},"6":{"cart_quantity":6,"free_quantity":6,"discount":100,"cart_limit":""}}"; exclude_coupon_validation: "1"

WooCommerce PayPal Payments

Onboarded: ✔ Shop country code: GB WooCommerce currency supported: ✔ Advanced Card Processing available in country: ✔ Pay Later messaging available in country: ✔ Webhook status: ✔ PayPal Vault enabled: – ACDC Vault enabled: – Logging enabled: – Reference Transactions: – Used PayPal Checkout plugin: ✔ Subscriptions Mode: Disabled

Admin

Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks product-variation-management remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page

Disabled Features: customize-store minified-js new-product-management-experience product-virtual-downloadable product-external-affiliate settings async-product-editor-category-field

Daily Cron: ✔ Next scheduled: 2023-11-30 13:41:34 +00:00 Options: ✔ Notes: 193 Onboarding: completed

Action Scheduler

Complete: 903 Oldest: 2023-10-31 00:01:52 +0000 Newest: 2023-11-30 10:00:44 +0000

Pending: 4 Oldest: 2023-11-30 10:15:44 +0000 Newest: 2023-12-01 02:59:33 +0000

Pay360 Gateway

Integration type: Pay360 Hosted Cashier 3D Secure: No Transaction Type: capture Skin ID: 2 Using iFrame: Yes Gateway Mode: Live

Status report information

Generated at: 2023-11-30 10:03:14 +00:00 `

Screenshots

Expected Behavior

Actual Behavior

Environment

Additional Details

System status ``` ```
Sirvijver commented 10 months ago

Hello @TS-GITO

You have reached out to open GitHub forum with a support request. We utilize GitHub mainly for development activities, so I would like to ask you to reach out to the support team directly for more guidance.

The situation you described sounds to be related to a plugin conflict or an issue with the webhooks. The webhooks can be easily tested via the "Simulate" button in the "Connection" tab. For the possible plugin conflict, you may want to perform a full conflict test to rule out eventual issues with the theme or a different plugin. We recommend temporarily activating the default theme Storefront and disabling all other plugins except for WooCommerce and PayPal Payments to see if the behavior persists. Here's a guide that explains the steps in more detail: How to test for conflicts . Since you have a hard time reproducing the issue, you might first want to create a staging site and onboard our plugin with a sandbox account, in order to make it easier to try to reproduce this issue.

If you can't find the fix with these instructions, please open a support thread as advised above. We will close this thread.

Kind regards, Joost