woocommerce / woocommerce-paypal-payments

https://wordpress.org/plugins/woocommerce-paypal-payments/
GNU General Public License v2.0
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Error "PayPal order ID not found in meta' prevents subscription payment method from saving when a 3rd payment gateway is used #2012

Closed nicdwilson closed 9 months ago

nicdwilson commented 9 months ago

Describe the Bug

This is a repeat of https://github.com/woocommerce/woocommerce-paypal-payments/issues/1826

When purchasing a subscription with a third party payment gateway, if automation software such as AutomateWoo is in place, the error during status transition caused by this bug will prevent the payment method from saving.

This means that all subscriptions purchased with any gateway other than PayPal will fail to renew automatically as expected.

This should therefore be viewed as a critical error, as it impacts directly on revenue.

To Reproduce

  1. Tested with Stripe 7.9.1 but reported on Square and WooPayments
  2. Set PayPal Payment ups, along with Stripe
  3. Purchase a subscription
  4. In the parent order notes, see the error
  5. See errors such as the following in the log- log file
  6. 2024-02-02T03:58:51+00:00 ERROR Status transition of order #344408 errored!
    2024-02-02T04:01:27+00:00 ERROR Status transition of order #344410 errored!

Screenshots

mhJxw8.png

Expected Behavior

PayPal Payments should not interact with an order if the payment gateway is not PayPal

Actual Behavior

PayPal Payments causes a fatal error

Environment

`

WordPress Environment

WordPress address (URL): Site address (URL): WC Version: 8.5.2 REST API Version: ✔ 8.5.2 WC Blocks Version: ✔ 11.8.0-dev Action Scheduler Version: ✔ 3.7.1 Log Directory Writable: ✔ WP Version: 6.4.3 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: ✔ WP Cron: ✔ Language: en_US External object cache: ✔

Server Environment

Server Info: nginx PHP Version: 8.2.15 PHP Post Max Size: 2 GB PHP Time Limit: 1200 PHP Max Input Vars: 6144 cURL Version: 8.4.0 OpenSSL/1.1.1n

SUHOSIN Installed: – MySQL Version: 10.4.26-MariaDB-log Max Upload Size: 2 GB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔

Database

WC Database Version: 8.5.2 WC Database Prefix: wp_ Total Database Size: 38.98MB Database Data Size: 26.87MB Database Index Size: 12.11MB wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_items: Data: 0.05MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 1.03MB + Index: 0.16MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB 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Post Type Counts

afreg_fields: 1 attachment: 510 aw_workflow: 21 b2bwhs_custom_field: 9 b2bwhs_custom_role: 2 b2bwhs_group: 1 bis_price_stock: 1 bis_stock_alert: 1 custom_css: 2 def_reg_fields: 10 event_ticket: 7 follow_up_email: 1 global_product_addon: 1 mailpoet_page: 1 nav_menu_item: 6 page: 27 post: 1 prl_engine: 2 product: 28 product_variation: 18 revision: 69 shipping_package: 1 shop_coupon: 14 shop_order: 93 shop_subscription: 14 wc-donation: 2 wc-donation-report: 1 wcpf_item: 4 wcpf_project: 1 wcpt: 1 wc_memberships_team: 1 wc_membership_plan: 6 wc_pickup_location: 2 wc_user_membership: 3 wp_global_styles: 5

Security

Secure connection (HTTPS): ✔ Hide errors from visitors: ✔

Active Plugins (5)

WooCommerce Stripe Gateway: by WooCommerce – 7.9.1 WooCommerce PayPal Payments: by WooCommerce – 2.4.0-rc2 (update to version 2.5.2 is available) Woo Subscriptions: by WooCommerce – 5.9.1 WooCommerce: by Automattic – 8.5.2

Inactive Plugins (24)

Dropin Plugins (2)

advanced-cache.php: advanced-cache.php object-cache.php: Memcached

Settings

API Enabled: – Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: bundle (bundle) composite (composite) cpb_custom_product_boxes (cpb_custom_product_boxes) external (external) grouped (grouped) simple (simple) subscription (subscription) variable (variable) variable subscription (variable-subscription) variation (variation)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) exclude_from_catalog (exclude_from_catalog) exclude_from_search (exclude_from_search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5)

Connected to Woo.com: ✔ Enforce Approved Product Download Directories: – HPOS feature screen enabled: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: –

WC Pages

Shop base: #9 - /shop/ Cart: #10 - /cart/ Checkout: #11 - /checkout/ My account: #12 - /my-account/ Terms and conditions: #3 - /privacy-policy/

Theme

Name: Storefront Version: 4.5.3 (update to version 4.5.4 is available) Author URL: https://woocommerce.com/ Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔

Templates

Overrides: –

Subscriptions

WCS_DEBUG: ✔ No Subscriptions Mode: ✔ Live Subscriptions Live URL: https://whoop.mystagingwebsite.com Subscriptions-core Library Version: 6.7.1 Subscription Statuses: wc-active: 3 wc-on-hold: 6 wc-cancelled: 5

WooCommerce Account Connected: ✔ Yes Active Product Key: ❌ No Report Cache Enabled: ✔ Yes Cache Update Failures: ✔ 0 failure

Store Setup

Country / State: United States (US) — Colorado

Subscriptions by Payment Gateway

other: wc-active: 1 Stripe: wc-active: 2 wc-cancelled: 3 wc-on-hold: 6

Payment Gateway Support

Stripe: products refunds tokenization add_payment_method subscriptions subscription_cancellation subscription_suspension subscription_reactivation subscription_amount_changes subscription_date_changes subscription_payment_method_change subscription_payment_method_change_customer subscription_payment_method_change_admin multiple_subscriptions

PayPal: refunds products

WooCommerce PayPal Payments

Onboarded: ✔ Shop country code: US WooCommerce currency supported: ✔ Advanced Card Processing available in country: ✔ Pay Later messaging available in country: ✔ Webhook status: – PayPal Vault enabled: – ACDC Vault enabled: – Logging enabled: ✔ Reference Transactions: ✔ Used PayPal Checkout plugin: ✔ Subscriptions Mode: PayPal Vaulting

Admin

Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks product-variation-management product-virtual-downloadable product-external-affiliate product-grouped remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page

Disabled Features: customize-store minified-js new-product-management-experience product-linked settings async-product-editor-category-field

Daily Cron: ✔ Next scheduled: 2024-02-03 01:09:56 -08:00 Options: ✔ Notes: 171 Onboarding: completed

Action Scheduler

Complete: 28 Oldest: 2024-01-01 22:04:51 -0800 Newest: 2024-02-01 20:16:53 -0800

Failed: 157 Oldest: 2022-07-19 14:09:59 -0700 Newest: 2023-12-09 22:37:14 -0800

Pending: 5 Oldest: 2024-02-01 20:21:27 -0800 Newest: 2024-03-01 20:01:23 -0800

Status report information

Generated at: 2024-02-01 20:17:02 -08:00 `

Additional Details

System status ``` ```
nicdwilson commented 9 months ago

Closing as it appears testing was carried out with the RC release. However, we're still investigating because we've discovered sites with this error that say they updated on release.

lynxdefense commented 5 months ago

This is back

tallcoder commented 5 months ago

Yes, this is back.

lynxdefense commented 5 months ago

I disabled the Paypal Payments Pro plugin, and the error went away in Shipstation when I retried the marketplace notification.