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woocommerce / woocommerce-paypal-payments

https://wordpress.org/plugins/woocommerce-paypal-payments/
GNU General Public License v2.0
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CANNOT_BE_ZERO_OR_NEGATIVE Must be greater than zero #2021

Closed caredemy closed 9 months ago

caredemy commented 9 months ago

persons cant checkout on paypal

WooCommerce PayPal Payments ver 2.5.1

error: CANNOT_BE_ZERO_OR_NEGATIVE Must be greater than zero

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WordPress Environment

WordPress address (URL): https://caredemy.co.uk Site address (URL): https://caredemy.co.uk WC Version: 8.5.2 REST API Version: ✔ 8.5.2 WC Blocks Version: ✔ 11.8.0-dev Action Scheduler Version: ✔ 3.7.1 Log Directory Writable: ✔ WP Version: 6.4.3 WP Multisite: – WP Memory Limit: 10 GB WP Debug Mode: ✔ WP Cron: ✔ Language: en_US External object cache: –

Server Environment

Server Info: LiteSpeed PHP Version: 8.1.26 PHP Post Max Size: 100 MB PHP Time Limit: 6000 PHP Max Input Vars: 15000 cURL Version: 7.81.0 OpenSSL/3.0.2

SUHOSIN Installed: – MySQL Version: 8.0.35 Max Upload Size: 100 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔

Database

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wpow_yith_wcaf_payments: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wpow_yith_ywrac_email_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wpow_yoast_indexable: Data: 6.52MB + Index: 8.05MB + Engine InnoDB wpow_yoast_indexable_hierarchy: Data: 1.52MB + Index: 0.81MB + Engine InnoDB wpow_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wpow_yoast_primary_term: Data: 0.09MB + Index: 0.13MB + Engine InnoDB wpow_yoast_prominent_words: Data: 1.52MB + Index: 4.55MB + Engine InnoDB wpow_yoast_seo_links: Data: 6.52MB + Index: 4.55MB + Engine InnoDB wpow_ywf_user_fund_log: Data: 0.06MB + Index: 0.00MB + Engine InnoDB

Post Type Counts

acf-field: 5 acf-field-group: 1 astra_adv_header: 1 attachment: 3457 b2borganisation: 2 b2bregform: 1 betterdocs_faq: 21 bsf-sidebar: 1 business_x_gallery: 12 business_x_slider: 3 business_x_team: 6 business_x_testi: 6 condition_group: 1 cpt_feature_requests: 1 custom_css: 6 customize_changeset: 1 docs: 32 e-landing-page: 1 elementor_font: 1 elementor_icons: 3 elementor_library: 141 elementor_snippet: 1 faq: 1 gb_xapi_content: 1 gfw_report: 48 groups: 16335 helpie_faq: 3 itsec-dash-card: 16 itsec-dashboard: 2 iwp_log: 1482 jet-menu: 5 jet-woo-builder: 1 ld-custom-template: 1 ld-notification: 4 ldgr_group_code: 10 lp_course: 8 lp_lesson: 40 lp_question: 49 lp_quiz: 9 nav_menu_item: 124 ninja-table: 1 oembed_cache: 70 page: 146 popup: 2 popup_theme: 8 post: 103 product: 245 revision: 5181 rff_question: 1 rff_survey: 1 sfwd-certificates: 7 sfwd-courses: 222 sfwd-lessons: 2623 sfwd-question: 2053 sfwd-quiz: 246 sfwd-topic: 4322 shop_coupon: 16 shop_order: 117985 shop_order_refund: 1052 shop_subscription: 487 site-review: 195037 tribe_events: 4 tribe_organizer: 1 tribe_venue: 1 uo-action: 6 uo-recipe: 4 uo-trigger: 6 usin_note: 1 vgse_editors: 1 wfacp_checkout: 1 wffn_ty: 2 wp_block: 1 wp_global_styles: 1 wp_navigation: 1 wpcode: 14 wpforms: 1 wppb-roles-editor: 18 ywpi-pdf-template: 8 ywrac_cart: 103 ywrac_email: 61669

Security

Secure connection (HTTPS): ✔ Hide errors from visitors: ✔

Active Plugins (73)

Gravity Forms: by Gravity Forms – 2.8.2 Add Admin CSS: by Scott Reilly – 2.0.1 Advanced Cron Manager: by BracketSpace – 2.5.2 FiboSearch - AJAX Search for WooCommerce (Pro): by FiboSearch Team – 1.27.1 BetterDocs Pro: by WPDeveloper – 3.0.3 BetterDocs: by WPDeveloper – 3.3.4 WordPress Backup & Security Plugin - BlogVault: by Backup by BlogVault – 5.47 Organization Toolkit (Formerly the Business-to-Business Toolkit): by Training Spark – 1.4.8 Caredemy Classrooms Reports: by Learning Templates – 1.0.0 FunnelKit Cart for WooCommerce: by FunnelKit – 1.4.0 Code Snippets: by Code Snippets Pro – 3.6.2 GTM4WP - A Google Tag Manager (GTM) plugin for WordPress: by Thomas Geiger – 1.20 Certificate Tracker for LearnDash: by E|Learning Complete – 1.02.07 Certificate Verifier for LearnDash: by E|Learning Complete – 2.2 H5P for LearnDash: by E|Learning Complete – 2.0.7.2 Elementor Pro: by Elementor.com – 3.19.2 Elementor: by Elementor.com – 3.19.2 FunnelKit Funnel Builder Pro: by FunnelKit – 3.2.1 FunnelKit Funnel Builder: by FunnelKit – 3.2.1 Gravity Forms Survey Add-On: by Gravity Forms – 3.6.1 GSpeech: by GSpeech Inc. – 3.1.15 H5P: by Joubel – 1.15.7 Index WP MySQL For Speed: by Oliver Jones Rick James – 1.4.15

JetMenu: by Crocoblock – 2.4.2 LearnDash Group Registration: by WisdmLabs – 4.3.12 Learndash Classrooms: by Learning Templates – 2.12.1.6 LearnDash LMS - Course Grid: by LearnDash – 2.0.9 LearnDash Licensing & Management: by LearnDash – 1.3 LearnDash LMS - WooCommerce Integration: by LearnDash – 1.9.8 Login No Captcha reCAPTCHA (Google): by Robert Peake and Contributors – 1.7.2 LoginWP - Pro: by LoginWP Team – 4.0.8.3 MainWP Child Reports: by MainWP – 2.2 MainWP Child: by MainWP – 4.6 Manage Notification E-mails: by Virgial Berveling – 1.8.6 mPDF addon for PDF Invoices: by WebToffee – 1.1.2 Nav Menu Roles: by Kathy Darling – 2.1.2 PFK Woocommerce Framed Certificates: by Patrick F. Kellogg – 1.1 WooCommerce PDF Invoices, Packing Slips, Delivery Notes and Shipping Labels: by WebToffee – 4.4.0 Product Options for WooCommerce: by Pektsekye – 1.0.0 Sales Report By Country: by zorem – 1.4 LearnDash LMS: by LearnDash – 4.10.3 Site Reviews: by Paul Ryley – 6.11.4 String Locator: by InstaWP – 2.6.3 Temporary Login Without Password: by StoreApps – 1.8.3 Tin Canny Reporting for LearnDash: by Uncanny Owl – 4.3.1 Ultimate Addons for Elementor: by Brainstorm Force – 1.36.29 Uncanny Continuing Education Credits: by Uncanny Owl – 4.1.0.1 Uncanny Toolkit for LearnDash: by Uncanny Owl – 3.6.4.8 Uncanny Toolkit Pro for LearnDash: by Uncanny Owl – 4.2 User Switching: by John Blackbourn & contributors – 1.7.2 Users Insights: by Pexeto – 4.4.2 WooCommerce Easy Duplicate Product: by WPGem.com – 0.3.0.8 Sales Report By Country for WooCommerce: by zorem – 1.6.7 WooCommerce Stripe Gateway: by WooCommerce – 7.9.1 WooCommerce Gravity Forms Product Add-Ons: by Element Stark – 3.5.4 WooCommerce PayPal Payments: by WooCommerce – 2.5.1 (update to version 2.5.3 is available) Woo Subscriptions: by WooCommerce – 5.9.1 (update to version 6.0.0 is available) WooCommerce: by Automattic – 8.5.2 Yoast SEO Premium: by Team Yoast – 22.0 Yoast SEO: by Team Yoast – 22.0 WP CLI Login Command Server: by Evan Mattson – 1.5 WP Crontrol: by John Blackbourn & crontributors – 1.16.1 WP File Manager: by mndpsingh287 – 7.2.2 WP Last Modified Info: by Sayan Datta – 1.8.8 WP Mail SMTP Pro: by WP Mail SMTP – 3.11.1 FunnelKit Automations Connectors: by FunnelKit – 2.7.0 FunnelKit Automations Pro: by FunnelKit – 2.8.2 FunnelKit Automations Connectors - SendinBlue Addon: by FunnelKit – 1.1.1 FunnelKit Automations: by FunnelKit – 2.8.2 Yoast SEO: WooCommerce: by Team Yoast – 16.0 Smart Coupons for WooCommerce Pro: by WebToffee – 2.1.2 WebToffee WooCommerce Gift Cards: by WebToffee – 1.0.6 WooCommerce PDF Invoices, Packing Slips and Credit Notes (Pro): by Webtoffee – 1.0.4

Inactive Plugins (15)

Course Extensions for LearnDash LMS: by Easily Amused Inc. – 1.2.0 File Manager: by FiboSearch Team – 1.1 LearnDash LMS - Elementor: by LearnDash – 1.0.6 LearnDash LMS - Groups Plus: by LearnDash – 2.1.0 LiteSpeed Cache: by LiteSpeed Technologies – 6.1 Query Monitor: by John Blackbourn – 3.15.0 UpdraftPlus - Backup/Restore: by UpdraftPlus.Com DavidAnderson – 1.23.16

Wordfence Security: by Wordfence – 7.11.1 WP Migrate: by WP Engine – 2.6.10 WP Sheet Editor - Custom Tables: by WP Sheet Editor – 1.2.13 WP Sheet Editor - LearnDash: by WP Sheet Editor – 1.0.1 WP Sheet Editor - Post Types (Premium): by WP Sheet Editor – 2.25.10-beta.1 WP Sheet Editor - Troubleshooting: by WP Sheet Editor – 1.0.0 WP Sheet Editor - WooCommerce Orders Pro: by WP Sheet Editor – 1.3.8-beta.1 WP Sheet Editor - WooCommerce Products (Premium): by WP Sheet Editor – 1.8.6-beta.1

Dropin Plugins (1)

advanced-cache.php: advanced-cache.php

Must Use Plugins (3)

Index WP MySQL For Speed Upgrade Filter for mu-plugins.: by – 1.4.14 learndash-debugging.php: by – LearnDash LMS Multisite: by LearnDash – 1.0.0

Settings

API Enabled: – Force SSL: – Currency: GBP (£) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: advanced_gift_card (advanced_gift_card) external (external) grouped (grouped) simple (simple) subscription (subscription) variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5)

Connected to Woo.com: ✔ Enforce Approved Product Download Directories: ✔ HPOS feature screen enabled: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: ✔

WC Pages

Shop base: #38662 - /shop/ Cart: #38181 - /cart/ Checkout: #38185 - /checkout-main/ My account: #19 - /my-account/ Terms and conditions: #28673 - /terms-conditions/

Theme

Name: Kadence Child Version: (update to version 0 is available) Author URL: Child Theme: ✔ Parent Theme Name: Kadence Parent Theme Version: 1.1.51 Parent Theme Author URL: https://www.kadencewp.com/ WooCommerce Support: ✔

Templates

Overrides: /var/www/1b9be907-bf1a-41cd-b9c1-e2082739a552/public_html/wp-content/plugins/site-reviews/views/integrations/woocommerce/overrides/loop-rating.php /var/www/1b9be907-bf1a-41cd-b9c1-e2082739a552/public_html/wp-content/plugins/site-reviews/views/integrations/woocommerce/overrides/single-product-reviews.php

Subscriptions

WCS_DEBUG: ✔ No Subscriptions Mode: ✔ Live Subscriptions Live URL: https://caredemy.co.uk Subscriptions-core Library Version: 6.7.1 Subscription Statuses: wc-active: 286 wc-pending-cancel: 7 wc-pending: 7 wc-on-hold: 21 wc-cancelled: 166

WooCommerce Account Connected: ✔ Yes Active Product Key: ❌ No Custom Retry Rules: ✔ No Custom Retry Rule Class: ✔ No Custom Raw Retry Rule: ✔ No Custom Retry Rule: ✔ No Retries Migration Status: ✔ Completed Report Cache Enabled: ✔ Yes Cache Update Failures: ✔ 0 failure

Store Setup

Country / State: United Kingdom (UK)

Subscriptions by Payment Gateway

Stripe: wc-active: 267 wc-cancelled: 98 wc-on-hold: 21 wc-pending: 6 wc-pending-cancel: 6

other: wc-cancelled: 15 PayPal: wc-active: 17 wc-cancelled: 39 wc-pending: 1 wc-pending-cancel: 1

Payment Gateway Support

Stripe: products refunds tokenization add_payment_method subscriptions subscription_cancellation subscription_suspension subscription_reactivation subscription_amount_changes subscription_date_changes subscription_payment_method_change subscription_payment_method_change_customer subscription_payment_method_change_admin multiple_subscriptions

PayPal: refunds products tokenization subscriptions subscription_cancellation subscription_suspension subscription_reactivation subscription_amount_changes subscription_date_changes subscription_payment_method_change subscription_payment_method_change_customer subscription_payment_method_change_admin multiple_subscriptions

Direct bank transfer: products

WooCommerce PayPal Payments

Onboarded: ✔ Shop country code: GB WooCommerce currency supported: ✔ Advanced Card Processing available in country: ✔ Pay Later messaging available in country: ✔ Webhook status: ✔ PayPal Vault enabled: ✔ ACDC Vault enabled: – Logging enabled: ✔ Reference Transactions: – Used PayPal Checkout plugin: ✔ Subscriptions Mode: PayPal Vaulting

Admin

Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks product-variation-management product-virtual-downloadable product-external-affiliate product-grouped remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page

Disabled Features: customize-store minified-js new-product-management-experience product-linked settings async-product-editor-category-field

Daily Cron: ✔ Next scheduled: 2024-02-10 07:13:39 +00:00 Options: ✔ Notes: 202 Onboarding: completed

Action Scheduler

Complete: 20,812 Oldest: 2024-01-09 09:34:06 +0000 Newest: 2024-02-09 09:06:08 +0000

Failed: 2,340 Oldest: 2022-11-16 20:17:02 +0000 Newest: 2024-02-08 19:49:07 +0000

Pending: 328 Oldest: 2024-02-09 09:08:53 +0000 Newest: 2025-02-07 20:27:55 +0000

Status report information

Generated at: 2024-02-09 09:08:38 +00:00 `

Sirvijver commented 9 months ago

Hello @caredemy

You have reached out to open GitHub forum with a support request. We utilize GitHub mainly for development activities, so I would like to ask you to reach out to the support team directly for more guidance.

This issue used to a failure of our plugin, but since we resolved the issue from our end, this now only occurs, when another plugin applies additional charges to the order in a wrong way. This error is seen when a discount is added as a negative cost, instead of a discount. There was also a case, where this error occurred when the decimals setting was adjusted. If the currency supports decimals, only two decimal place precision is supported. Changing this could lead to the same, but it looks like you left your setting as default for decimals (2).

If this doesn't help you resolve the issue, please create a new support engagement as explained above. We will close this thread.

Kind regards, Joost