woocommerce / woocommerce-paypal-payments

https://wordpress.org/plugins/woocommerce-paypal-payments/
GNU General Public License v2.0
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Cannot purchase Subscription Products with PayPal #2031

Closed lynnjat7 closed 7 months ago

lynnjat7 commented 7 months ago

Describe the Bug

Using version 2.5.3 of PayPal Payments combined with Woo Subscriptions 6.0.0 and WooCommerce 8.5.2, we are seeing the following behaviour:

To Reproduce

  1. Need to test this on a site that already has PayPal installed and set up for subs - I am using a sandbox account, but this issue was originally reported by a customer with a live account
  2. Update PayPal to latest version, Subs to latest version, Woo to latest version
  3. Create a simple subscription product (or use an existing one)
  4. Add it to cart
  5. On cart and checkout page, PayPal is not offered as a payment method
  6. you can try using the PayPal button in the cart pop-out in the menu bar - this allows you to log into your account and approve the payment, but then you are redirected to the checkout page which does not let you complete checkout
  7. go into your settings and re-save the PayPal settings
  8. now on cart/checkout page, PayPal buttons appear but are greyed out (note that if you are testing with Storefront, you'll see the option still showing on the checkout page, use the cart page to view the greyed out button)

Screenshots

Subscription product in cart, no PayPal button:

0lWVgF.png

But it is there in the pop out:

0p7eyN.png

No payment options offered on the checkout page:

pLPnKQ.png

After re-saving PayPal settings, the button is back in the cart but greyed out:

wkZj4x.png

Expected Behavior

You should be able to buy subscriptions with PayPal.

Additional Details

Original reporting ticket: 7740508-zen

SSR from my test site as I was able to reproduce.

System status ``` ` ### WordPress Environment ### WordPress address (URL): https://numberthree.mystagingwebsite.com Site address (URL): https://numberthree.mystagingwebsite.com WC Version: 8.5.2 REST API Version: ✔ 8.5.2 WC Blocks Version: ✔ 11.8.0-dev Action Scheduler Version: ✔ 3.7.1 Log Directory Writable: ✔ WP Version: 6.4.3 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: ✔ ### Server Environment ### Server Info: nginx PHP Version: 8.2.15 PHP Post Max Size: 2 GB PHP Time Limit: 1200 PHP Max Input Vars: 6144 cURL Version: 8.4.0 OpenSSL/3.0.11 SUHOSIN Installed: – MySQL Version: 10.4.33-MariaDB-log Max Upload Size: 2 GB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 8.5.2 WC Database Prefix: wp_ Total Database Size: 52.21MB Database Data Size: 30.95MB Database Index Size: 21.26MB wp_woocommerce_sessions: 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Number of Decimals: 2 Taxonomies: Product Types: booking (booking) bundle (bundle) external (external) gift_card (gift_card) grouped (grouped) simple (simple) subscription (subscription) variable (variable) variable subscription (variable-subscription) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to Woo.com: ✔ Enforce Approved Product Download Directories: ✔ HPOS feature screen enabled: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: – ### WC Pages ### Shop base: #5 - /shop/ Cart: #6 - /cart/ Checkout: #7 - /checkout/ My account: #8 - /my-account/ Terms and conditions: ❌ Page not set ### Theme ### Name: Storefront Version: 4.2.0 (update to version 4.5.4 is available) Author URL: https://woocommerce.com/ Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: storefront/woocommerce/emails/customer-new-account.php ### Subscriptions ### WCS_DEBUG: ✔ No Subscriptions Mode: ✔ Live Subscriptions Live URL: https://numberthree.mystagingwebsite.com Subscriptions-core Library Version: 6.8.0 Subscription Statuses: wc-active: 7 wc-expired: 2 wc-pending: 2 wc-on-hold: 3 wc-cancelled: 1 WooCommerce Account Connected: ✔ Yes Active Product Key: ✔ Yes Report Cache Enabled: ✔ Yes Cache Update Failures: ✔ 0 failure ### Store Setup ### Country / State: Canada — Ontario ### Subscriptions by Payment Gateway ### other: wc-active: 6 wc-cancelled: 1 wc-expired: 2 wc-pending: 1 PayPal: wc-active: 1 wc-on-hold: 1 ### Payment Gateway Support ### Check payments: products PayPal: refunds products tokenization subscriptions subscription_cancellation subscription_suspension subscription_reactivation subscription_amount_changes subscription_date_changes subscription_payment_method_change subscription_payment_method_change_customer subscription_payment_method_change_admin multiple_subscriptions ### WooCommerce PayPal Payments ### Onboarded: ✔ Shop country code: CA WooCommerce currency supported: ✔ Advanced Card Processing available in country: ✔ Pay Later messaging available in country: – Webhook status: ✔ PayPal Vault enabled: – ACDC Vault enabled: – Logging enabled: ✔ Reference Transactions: – Used PayPal Checkout plugin: – Subscriptions Mode: PayPal Subscriptions ### Admin ### Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks product-variation-management product-virtual-downloadable product-external-affiliate product-grouped remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: customize-store minified-js new-product-management-experience product-linked settings async-product-editor-category-field Daily Cron: ✔ Next scheduled: 2024-02-15 15:45:48 -05:00 Options: ✔ Notes: 154 Onboarding: skipped ### Action Scheduler ### Complete: 10,676 Oldest: 2024-01-14 13:50:56 -0500 Newest: 2024-02-14 13:47:14 -0500 Failed: 447 Oldest: 2022-11-11 12:37:23 -0500 Newest: 2024-02-14 13:49:15 -0500 Pending: 15 Oldest: 2024-02-14 13:50:35 -0500 Newest: 2024-12-31 22:00:00 -0500 ### Status report information ### Generated at: 2024-02-14 13:49:20 -05:00 ` ```
Sirvijver commented 7 months ago

Hello @lynnjat7

You have reached out to open GitHub forum with a support request. We utilize GitHub mainly for development activities, so I would like to ask you to reach out to the support team directly for more guidance.

I was able to reproduce this situation, when I set the PayPal Payments plugin to "PayPal Subscriptions" (from Vaulted Subscriptions) without changing the product to include the Plan Name and connecting it to PayPal. We are not able to verify this situation is happening on your site as well with the information you have provided. Because of this, I would advise you to open a support thread with us, via the link provided above, so we can have a look at the system report in case that is still needed.

Since we don't provide support via GitHub, I will close this thread.

Kind regards, Joost