Cannot purchase Subscription Products with PayPal

lynnjat7 commented 9 months ago

Describe the Bug

Using version 2.5.3 of PayPal Payments combined with Woo Subscriptions 6.0.0 and WooCommerce 8.5.2, we are seeing the following behaviour:

no PayPal button shown on the cart/checkout pages for subscription products in cart
PayPal button IS shown in the cart pop-up window in the header when a subscription product is in the cart --> you can click it, log in, and fill out information, but you are then redirected to the checkout page, which shows "no payment options available" and does not allow the checkout to complete
if you edit your PayPay settings, and save them, then the behaviour changes - now you see the PayPal buttons on the cart and checkout pages, but they are greyed out and cannot be clicked.

To Reproduce

Need to test this on a site that already has PayPal installed and set up for subs - I am using a sandbox account, but this issue was originally reported by a customer with a live account
Update PayPal to latest version, Subs to latest version, Woo to latest version
Create a simple subscription product (or use an existing one)
Add it to cart
On cart and checkout page, PayPal is not offered as a payment method
you can try using the PayPal button in the cart pop-out in the menu bar - this allows you to log into your account and approve the payment, but then you are redirected to the checkout page which does not let you complete checkout
go into your settings and re-save the PayPal settings
now on cart/checkout page, PayPal buttons appear but are greyed out (note that if you are testing with Storefront, you'll see the option still showing on the checkout page, use the cart page to view the greyed out button)

Screenshots

Subscription product in cart, no PayPal button:

But it is there in the pop out:

No payment options offered on the checkout page:

After re-saving PayPal settings, the button is back in the cart but greyed out:

Expected Behavior

You should be able to buy subscriptions with PayPal.

Additional Details

Original reporting ticket: 7740508-zen

SSR from my test site as I was able to reproduce.

System status

``` ` ### WordPress Environment ### WordPress address (URL): https://numberthree.mystagingwebsite.com Site address (URL): https://numberthree.mystagingwebsite.com WC Version: 8.5.2 REST API Version: ✔ 8.5.2 WC Blocks Version: ✔ 11.8.0-dev Action Scheduler Version: ✔ 3.7.1 Log Directory Writable: ✔ WP Version: 6.4.3 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: ✔ ### Server Environment ### Server Info: nginx PHP Version: 8.2.15 PHP Post Max Size: 2 GB PHP Time Limit: 1200 PHP Max Input Vars: 6144 cURL Version: 8.4.0 OpenSSL/3.0.11 SUHOSIN Installed: – MySQL Version: 10.4.33-MariaDB-log Max Upload Size: 2 GB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 8.5.2 WC Database Prefix: wp_ Total Database Size: 52.21MB Database Data Size: 30.95MB Database Index Size: 21.26MB wp_woocommerce_sessions: Data: 0.03MB + 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Sirvijver commented 9 months ago

Hello @lynnjat7

You have reached out to open GitHub forum with a support request. We utilize GitHub mainly for development activities, so I would like to ask you to reach out to the support team directly for more guidance.

I was able to reproduce this situation, when I set the PayPal Payments plugin to "PayPal Subscriptions" (from Vaulted Subscriptions) without changing the product to include the Plan Name and connecting it to PayPal. We are not able to verify this situation is happening on your site as well with the information you have provided. Because of this, I would advise you to open a support thread with us, via the link provided above, so we can have a look at the system report in case that is still needed.

Since we don't provide support via GitHub, I will close this thread.

Kind regards, Joost

jaminNZx commented 5 days ago

Hi @lynnjat7

After hours of searching you're the only person who has detailed the exact issue im now having.

I had subscriptions working with Paypal (without Vaulting or a Plan Name setup) and signed up multiple subs. Then I tested a subscription myself, had the same as prompt you had, "You are currently paying with Paypal". I selected the link "Choose another payment method", then the Paypal buttons were greyed out and I have not been able to return them to normal.

I was also able to checkout with other items in the cart.

Did you manage to fix the issue or get assistance?

Thank you

lynnjat7 commented 5 days ago

HI @jaminNZx - I'm just seeing now that my report of this issue does not look like it was properly addressed by the support team.

They responded to me here as if I were a customer using PayPal but actually I am an Automattic employee that was reporting a potential bug. @Sirvijver

I'm not sure what happened to this issue but I will follow up on it internally. For now, can you verify that you are running the latest versions of Subscriptions, WooCommerce, and PayPal? Sharing your SSR would be helpful.

Also, if you have an open support request with our support team that would help as I can use that to track any new information - please share the ticket number here (or at least the email address you use for support and I can track it down).

Lastly, I will note that Joost said this above:

I was able to reproduce this situation, when I set the PayPal Payments plugin to "PayPal Subscriptions" (from Vaulted Subscriptions) without changing the product to include the Plan Name and connecting it to PayPal.

So please double check your PayPal settings and make sure the product settings match, as it seems this might be the source of the issue.

woocommerce / woocommerce-paypal-payments