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woocommerce / woocommerce-paypal-payments

https://wordpress.org/plugins/woocommerce-paypal-payments/
GNU General Public License v2.0
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advanced card payments greyed out and customers unable to add card details to pay #2099

Closed JacquieScarlett closed 6 months ago

JacquieScarlett commented 6 months ago

Describe the Bug

<On customer payment attempt through the woocommerce paypal payments plugin, the Advanced Card Processing fields are all greyed out after completion of the other field (name/address/phone/email etc) sometimes this can be fixed by disabling a plugin Perfect Brands WooCommerce (quadlayers) but this seems temporary. Sometimes it can be fixed by going to WooCommerce>settings>payments and saving this page without making any changes>

To Reproduce

  1. add item to cart
  2. Go to checkout
  3. Fill in all the billing details
  4. Select CARD PAYMENT option (not paypal)
  5. The fields are all greyed out.
  6. Go back to the admin and deactivate the plugin Perfect Brands Wocommerce.
  7. Go to woocommerce>settings>payments and save without making any changes
  8. Go back to the cart and refresh the screen and the card payment fields appear.
  9. We had exactly the same problem a while ago with a different plugin but assumed that the plugin was faulty rather than Paypal Payments so just removed it.

Screenshots

Expected Behavior

Additional Details

System status ``` < ` ### WordPress Environment ### WordPress address (URL): https://candh.co.uk Site address (URL): https://candh.co.uk WC Version: 8.6.1 REST API Version: ✔ 8.6.1 WC Blocks Version: ✔ 11.8.0-dev Action Scheduler Version: ✔ 3.7.1 Log Directory Writable: ✔ WP Version: 6.4.3 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ✔ Language: en_GB External object cache: – ### Server Environment ### Server Info: nginx/1.25.2 PHP Version: 8.1.26 PHP Post Max Size: 128 MB PHP Time Limit: 300 PHP Max Input Vars: 10000 cURL Version: 7.68.0 OpenSSL/1.1.1f SUHOSIN Installed: – MySQL Version: 10.11.5-MariaDB-1:10.11.5+maria~ubu2004 Max Upload Size: 128 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 8.6.1 WC Database Prefix: UHWlCjrm Total Database Size: 2315.40MB Database Data Size: 1521.80MB Database Index Size: 793.60MB 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WooCommerce: by Mailchimp – 3.7 MailChimp: by MailChimp – 1.5.8 MailPoet: by MailPoet – 4.46.0 One Click Demo Import: by OCDI – 3.2.0 Order Export & Order Import for WooCommerce: by WebToffee – 2.4.9 Password Protected: by Password Protected – 2.6.8 Product GTIN (EAN, UPC, ISBN) for WooCommerce: by Emanuela Castorina – 1.1.1 Supplier Order Email: by MCI Desarrollo – 3.5.1 Custom Product tabs for WooCommerce: by Web Builder 143 – 1.1.12 Product Search Category Redirect: by 99w – 1.3.1 CTX Feed: by WebAppick – 6.4.17 WooCommerce Google Analytics Integration: by WooCommerce – 1.8.14 WooCommerce PayPal Payments: by WooCommerce – 2.5.4 WooCommerce Shipping & Tax: by WooCommerce – 2.5.3 WooCommerce: by Automattic – 8.6.1 Wordfence Security: by Wordfence – 7.11.4 WordPress Importer: by wordpressdotorg – 0.8.2 Yoast SEO: by Team Yoast – 22.2 WP Crontrol: by John Blackbourn & contributors – 1.16.1 WP File Manager: by mndpsingh287 – 7.2.4 WP Mail SMTP: by WP Mail SMTP – 4.0.1 WP Rollback: by WP 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Number of Decimals: 2 Taxonomies: Product Types: simple (simple) variable (variable) Taxonomies: Product Visibility: outofstock (outofstock) Connected to Woo.com: ✔ Enforce Approved Product Download Directories: ✔ HPOS feature screen enabled: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: – ### WC Pages ### Shop base: ❌ Page not set Basket: #19 - /cart/ Checkout: #20 - /checkout/ My account: #21 - /my-account/ Terms and conditions: #49221 - /terms-and-conditions/ ### Theme ### Name: Shoptimizer Child Theme Version: 1.2.1 Author URL: Child Theme: ✔ Parent Theme Name: Shoptimizer Parent Theme Version: 2.7.5 Parent Theme Author URL: https://www.commercegurus.com/ WooCommerce Support: ✔ ### Templates ### Overrides: shoptimizer-child-theme/woocommerce/emails/admin-cancelled-order.php shoptimizer-child-theme/woocommerce/emails/customer-completed-order.php shoptimizer-child-theme/woocommerce/emails/customer-on-hold-order.php shoptimizer-child-theme/woocommerce/emails/customer-processing-order.php shoptimizer-child-theme/woocommerce/emails/customer-refunded-order.php ### WooCommerce PayPal Payments ### Onboarded: ✔ Shop country code: GB WooCommerce currency supported: ✔ Advanced Card Processing available in country: ✔ Pay Later messaging available in country: ✔ Webhook status: ✔ PayPal Vault enabled: – ACDC Vault enabled: – Logging enabled: ✔ Reference Transactions: – Used PayPal Checkout plugin: – Subscriptions Mode: Disabled ### Admin ### Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks product-variation-management product-virtual-downloadable product-external-affiliate product-grouped product-linked remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: customize-store minified-js new-product-management-experience product-pre-publish-modal settings async-product-editor-category-field Daily Cron: ✔ Next scheduled: 2024-03-15 10:21:30 +00:00 Options: ✔ Notes: 29 Onboarding: completed ### MailPoet ### Sending Method: MailPoet Send all site's emails with: Current sending method Task Scheduler method: Action Scheduler Cron ping URL: https://candh.co.uk?mailpoet_router&endpoint=cron_daemon&action=ping ### Action Scheduler ### Canceled: 1 Oldest: 2024-02-26 14:50:46 +0000 Newest: 2024-02-26 14:50:46 +0000 Complete: 47,800 Oldest: 2024-02-12 23:26:02 +0000 Newest: 2024-03-14 23:26:01 +0000 Failed: 7,376 Oldest: 2022-10-20 10:57:51 +0100 Newest: 2024-03-14 21:38:08 +0000 Pending: 15 Oldest: 2024-03-14 23:28:01 +0000 Newest: 2024-03-19 16:33:00 +0000 ### Status report information ### Generated at: 2024-03-14 23:26:14 +00:00 ` -> ```
JacquieScarlett commented 6 months ago

cart image

When the PWB plugin is deactivated, the advanced payment card fields look like this. When the plugin is activate all of the card fields are grey bocks

SydeKrystian commented 6 months ago

Hello @JacquieScarlett

It seems that your GitHub issue is primarily a support request. While we value your input and feedback, GitHub is predominantly used for our development activities. For a prompt and detailed response, we kindly ask that you reach out directly to our support team.

When you contact our support team, please include a copy of your WooComnmerce system report. This will help us get to the bottom of your issue more quickly. Additionally, it would be beneficial if you could provide a more detailed description of the problem, as the information shared here is a bit ambiguous.

We'll be closing this GitHub issue for now. However, once you reach out to our support team, rest assured they'll be ready to assist you with your concerns. Thank you for your understanding!

Kind regards, Krystian