woocommerce / woocommerce-paypal-payments

https://wordpress.org/plugins/woocommerce-paypal-payments/
GNU General Public License v2.0
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PayPal Says I am connected but the Woocommerce ACTIVATION BUTTON always say Activate PayPal #2105

Closed doug2son closed 7 months ago

doug2son commented 7 months ago

Describe the Bug

PayPal Says I am connected and approved but the Woocommerce ACTIVATION BUTTON always say Activate PayPal Message: We could not complete the onboarding process. Some features, such as card processing, will not be available. To fix this, please try again. I have been doing this all day ... IT'S A BUG

To Reproduce

See behavior in the Loom video link

Screenshots

https://www.screenpresso.com/=n1LEg https://www.loom.com/share/ca88b2204a1041cab3f725e679eb6a06?sid=28ac5776-d94f-47c7-a110-14a70f0b5f13

Expected Behavior

PayPal allows the connection Woocommerce doesn't accept it. see video.

Actual Behavior

No connection after PayPal gives WooCommerce permission

Environment

WordPress the latest version of all plugins up to date

Additional Details

That's it just fix you Bug for PayPal...

SydeKrystian commented 7 months ago

Hello @doug2son

There might be connection issues, Please follow the step-by-step instructions below:

  1. Navigate to the PayPal Payments plugin settings.
  2. Go to the Connection tab, which is the main card in the plugin settings.
  3. Scroll to the bottom of this tab, where you will find a "Clear Now" button.
  4. Clicking this button will clear the plugin settings from your database.
  5. Attempt to onboard your plugin again.

However, it seems that your GitHub issue is primarily a support request. While we value your input and feedback, GitHub is predominantly used for our development activities. For a prompt and detailed response, we kindly ask that you reach out directly to our support team.

Let me know if the issue persists after onboarding the plugin. Before proceeding, I recommend taking a screenshot of your current PayPal Payments settings, as they will be deleted. If the situation recurs, we may need to analyze it on a staging site.

When you contact our support team, please include a copy of your WooComnmerce system report. This will help us get to the bottom of your issue more quickly. Additionally, it would be beneficial if you could provide a more detailed description of the problem, as the information shared here is a bit ambiguous.

We'll be closing this GitHub issue for now. However, once you reach out to our support team, rest assured they'll be ready to assist you with your concerns. Thank you for your understanding!

Kind regards, Krystian