search

woocommerce / woocommerce-paypal-payments

https://wordpress.org/plugins/woocommerce-paypal-payments/
GNU General Public License v2.0
62 stars 47 forks source link

Mobile Payment Issue: Expiry Date Field Disappearing on PayPal Gateway #2172

Open Milamoo opened 4 months ago

Milamoo commented 4 months ago

Describe the Bug Users experience issues with the payment gateway on mobile devices where the slash (/) does not appear in the expiry date field during checkout. This might be impacting customer orders. The issue appears specifically when using the PayPal payment option, and it's not consistent across all attempts.

To Reproduce Go to the payment page on the website. Choose 'Pay by card via PayPal' gateway. Enter card details and move to the expiry date field. After entering the expiry date, click on the CVC field. Observe that the expiry date disappears and is replaced with options for "Clear Autofill Form" and "Manage Addresses." Screenshots expiry paypal

Expected Behavior The expiry date should remain visible and correctly formatted with a slash separating the month and year after it is entered, allowing for seamless completion of the payment form.

Actual Behavior The expiry date either does not display a slash or disappears entirely when the CVC field is clicked, sometimes replaced by a menu with options to clear the form or manage addresses. Users need to refresh the payment page to re-enter information, which may or may not work correctly.

Environment WordPress Version: 6.5.2 WooCommerce Version: 8.8.2 Plugin Version: 2.6.1 Browser: Samsung Internet Browser, Safari on iPad Any other plugins installed:

  1. Advanced Custom Fields PRO
  2. Advanced Custom Fields: Font Awesome
  3. All-in-One WP Migration
  4. All-in-One WP Migration Google Drive Extension
  5. Contact Form 7
  6. CookieYes | GDPR Cookie Consent
  7. Envato Market
  8. Fetchify
  9. Flexible Checkout Fields
  10. Gift Up
  11. Honeypot for Contact Form 7
  12. Kadence WooCommerce Email Designer
  13. LightStart - Maintenance Mode, Coming Soon and Landing Page Builder
  14. Mailchimp for WooCommerce
  15. Max Mega Menu
  16. Modula
  17. Ninja Forms
  18. Redirection
  19. Responsive Menu
  20. Schema - All In One Schema Rich Snippets
  21. Social Snap Lite
  22. TI WooCommerce Wishlist
  23. Velvet Blues Update URLs
  24. WooCommerce
  25. WooCommerce Advanced Product Labels
  26. WooCommerce Google Product Feed
  27. WooCommerce PayPal Payments
  28. WooCommerce Stripe Gateway
  29. WOOF - WooCommerce Products Filter
  30. Wordfence Security
  31. WP Rocket
  32. WPCode Lite
  33. Yoast SEO

Additional Details This issue has been noted on both Samsung smartphones and iPads, indicating it may be related to mobile browsers or specific configurations with autofill settings on these devices. A expiry paypal screenshot is attached for reference.

System status
SydeKrystian commented 4 months ago

Hello @Milamoo

These fields are created by PayPal, and we simply display them. I've reported this issue and we'll forward the information to PayPal for potential resolution. I'll keep you updated on any developments.

If you still have any questions for us.

Kind regards, Krystian