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woocommerce / woocommerce-paypal-payments

https://wordpress.org/plugins/woocommerce-paypal-payments/
GNU General Public License v2.0
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Payment received on Paypal but order missing on Woocommerce #2253

Closed csemplici closed 2 months ago

csemplici commented 2 months ago

Hi, In the last week we had problems with some orders. We receive the payment from the customer on our Paypal account but there is no order created on Woocommerce, so we can't ship the order because we don't know the order is created.

In attached you can see 2 orders for example. Customers wrote us they made the payment but they didn't receive the confirmation email and of course they don't receive the products.

Let me know how we can check the situation. It's a serious problem because customers thinks this is a fraud.

Environment

Additional Details

System status ` ### WordPress Environment ### WordPress address (URL): https://ayay.it Site address (URL): https://ayay.it WC Version: 8.8.3 REST API Version: ✔ 8.8.3 Action Scheduler Version: ✔ 3.7.4 Log Directory Writable: ✔ WP Version: 6.5.3 WP Multisite: – WP Memory Limit: 2 GB WP Debug Mode: – WP Cron: – Language: it_IT External object cache: – ### Server Environment ### Server Info: nginx/1.18.0 PHP Version: 8.1.2-1ubuntu2.17 PHP Post Max Size: 16 MB PHP Time Limit: 30 PHP Max Input Vars: 1000 cURL Version: 7.81.0 OpenSSL/3.0.2 SUHOSIN Installed: – MySQL Version: 5.5.5-10.6.16-MariaDB-0ubuntu0.22.04.1-log Max Upload Size: 16 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ❌ Il tuo server non ha la classe SoapClient attiva - alcuni plugin gateway che usano SOAP potrebbero non funzionare correttamente. 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Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: bundle (bundle) cpb_custom_product_boxes (cpb_custom_product_boxes) external (external) grouped (grouped) simple (simple) variable (variable) wbs_bundle (wbs_bundle) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ✔ Enforce Approved Product Download Directories: – HPOS feature screen enabled: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: – ### Logging ### Enabled: ✔ Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2 Retention period: 30 giorni Level threshold: – Log directory size: 2 GB ### WC Pages ### Shop base: #5 - /shop/ Carrello: #6 - /cart/ Cassa: #2851 - /checkout/ Il mio account: #2852 - /my-account/ Termini e condizioni: #3024 - /termini-e-condizioni/ ### Theme ### Name: Shopkeeper Child Version: 1.0 Author URL: http:%20//www.getbowtied.com/ Child Theme: ✔ Parent Theme Name: Shopkeeper Parent Theme Version: 2.9.48 Parent Theme Author URL: https://www.getbowtied.com/ WooCommerce Support: ✔ ### Templates ### Overrides: shopkeeper/woocommerce/archive-product.php versione 3.4.0 è obsoleta. La versione attuale è 8.6.0 shopkeeper/woocommerce/checkout/form-coupon.php versione 3.4.4 è obsoleta. La versione attuale è 7.0.1 shopkeeper/woocommerce/checkout/form-login.php shopkeeper-child/woocommerce/checkout/terms.php shopkeeper/woocommerce/content-product.php shopkeeper/woocommerce/content-single-product.php shopkeeper-child/woocommerce/emails/customer-processing-order.php shopkeeper/woocommerce/global/quantity-input.php versione 4.0.0 è obsoleta. La versione attuale è 7.8.0 shopkeeper/woocommerce/global/sidebar.php shopkeeper/woocommerce/global/wrapper-end.php shopkeeper/woocommerce/global/wrapper-start.php shopkeeper/woocommerce/myaccount/form-login.php versione 4.1.0 è obsoleta. La versione attuale è 7.0.1 shopkeeper/woocommerce/single-product/add-to-cart/simple.php versione 3.4.0 è obsoleta. La versione attuale è 7.0.1 shopkeeper/woocommerce/single-product/product-image.php versione 3.5.1 è obsoleta. La versione attuale è 7.8.0 shopkeeper/woocommerce/single-product/product-thumbnails.php shopkeeper/woocommerce/single-product/tabs/tabs.php shopkeeper/woocommerce/single-product.php Outdated Templates: ❌ Scopri come aggiornare ### WooCommerce Google Product Feed feeds ### google: Google merchant centre product feed   Type: google   Category filter: -   Categories: - googleinventory: Google merchant centre product inventory feed (legacy)   Type: googleinventory   Category filter: -   Categories: - ### WooCommerce Google Product Feed options ### Include variations in feed: Enabled Send "item group ID": Enabled Expanded schema markup: - Debug key: 7633392f-1ae8-409d-8dfe-a96ce7c3993b ### WooCommerce Google Product Feed fields ### Title: Pre-populates from product product_title. Product description: Main product description only (full preferred) Availability (in stock products): Defaults to "in stock". Availability (backordered products): Defaults to "in stock". 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