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woocommerce / woocommerce-paypal-payments

https://wordpress.org/plugins/woocommerce-paypal-payments/
GNU General Public License v2.0
61 stars 47 forks source link

no Paying method #2359

Closed Summerrider69 closed 2 weeks ago

Summerrider69 commented 2 weeks ago

Describe the Bug

when doing a buy in our onlineShop Keramikmalspass.com there is an error by paying with paypal. image

To Reproduce

  1. Go to Our page

  2. Click on 'Wert' and choose 50€ (I think all others work , but this is, what i could reproduce)

  3. Click on (Zum Warenkorb hinzufügen) and go to cart after it.

  4. image

  5. Click at the paypalbutton to pay

  6. after finishing the paypal-Show you´ll land on the error page and see this error: image

i will try now the other payment way by clicking the button under the paypal-button in step 5.

so intresting result: following the other Link (Weiter zum bezahlen) the is a paypal express button on top of the page . The errror will be the same

But: if you fill our all data and use the paypal-Method (weiter zu paypal)

it is working like it should!

I don´t change the settings now, but would be happy, if somebody writes me, that i can deactivate the button now. for now i will create a message for customers.

Environment

Additional Details

`

wp-core

version: 6.5.4 site_language: de_DE user_language: de_DE timezone: Europe/Berlin permalink: /%postname%/ https_status: true multisite: false user_registration: 0 blog_public: 1 default_comment_status: open environment_type: production user_count: 194 dotorg_communication: true

wp-paths-sizes

wordpress_path: /wordpress/core/6.5.4 wordpress_size: 67,12 MB (70375929 bytes) uploads_path: /srv/htdocs/wp-content/uploads uploads_size: 651,55 MB (683200940 bytes) themes_path: /srv/htdocs/wp-content/themes themes_size: 20,92 MB (21933248 bytes) plugins_path: /srv/htdocs/wp-content/plugins plugins_size: 733,76 MB (769403646 bytes) database_size: 817,95 MB (857686016 bytes) wpcomsh-disk-space-used: 755,4 MB wpcomsh-disk-space-quota: 100,0 GB

wp-dropins (2)

advanced-cache.php: true object-cache.php: true

wp-active-theme

name: Greenshift (greenshift-1) version: 1.2 author: Wpsoul author_website: https://greenshiftwp.com/ parent_theme: none theme_features: woocommerce, post-thumbnails, responsive-embeds, editor-styles, html5, automatic-feed-links, widgets-block-editor, block-templates, custom-line-height, wp-block-styles, editor-style theme_path: /srv/htdocs/wp-content/themes/greenshift-1 auto_update: Deaktiviert

wp-themes-inactive (4)

Blank Canvas: version: 1.0.11, author: Automattic, Updates werden von WordPress.com verwaltet Blockbase: version: 3.1.17, author: Automattic, Updates werden von WordPress.com verwaltet Storefront: version: 4.6.0, author: Automattic, Updates werden von WordPress.com verwaltet Zoologist: version: 1.0.44, author: Automattic, Updates werden von WordPress.com verwaltet

wp-mu-plugins (1)

wpcomsh-loader.php: author: (undefined), version: (undefined)

wp-plugins-active (48)

Akismet Anti-spam: Spam Protection: version: 5.3.2, author: Automattic - Anti-spam Team, Updates werden von WordPress.com verwaltet Code Snippets: version: 3.6.5.1, author: Code Snippets Pro, Automatische Aktualisierungen aktiviert Complianz | GDPR/CCPA Cookie Consent: version: 7.1.0, author: Really Simple Plugins, Automatische Aktualisierungen aktiviert Crowdsignal Forms: version: 1.7.1, author: Automattic, Updates werden von WordPress.com verwaltet Crowdsignal Polls & Ratings: version: 3.1.1, author: Automattic, Inc., Updates werden von WordPress.com verwaltet DHL Shipping Germany for WooCommerce: version: 3.7.0, author: DHL, Automatische Aktualisierungen aktiviert Folders: version: 3.0.3, author: Premio, Automatische Aktualisierungen aktiviert Google Analytics for WooCommerce: version: 2.1.2, author: WooCommerce, Updates werden von WordPress.com verwaltet GreenShift - Animation and Page Builder Blocks: version: 8.9.8, author: Wpsoul, Automatische Aktualisierungen aktiviert GreenShift Advanced Animation Addon: version: 3.6.3, author: Wpsoul, Automatische Aktualisierungen aktiviert Greenshift Chart plugin: version: 1.2.2, author: Wpsoul, Automatische Aktualisierungen aktiviert GreenShift Marketing and SEO Addon: version: 0.9.9.9, author: Wpsoul, Automatische Aktualisierungen aktiviert Greenshift Query and Meta Addon: version: 4.8.1, author: Wpsoul (latest version: 4.8.2), Automatische Aktualisierungen aktiviert Greenshift Smart Code AI: version: 0.2, author: Wpsoul, Automatische Aktualisierungen aktiviert Greenshift Woocommerce Addon: version: 2.1, author: Wpsoul (latest version: 2.2), Automatische Aktualisierungen aktiviert Jetpack: version: 13.6-a.5, author: Automattic, Updates werden von WordPress.com verwaltet Jetpack Boost: version: 3.4.4, author: Automattic - Jetpack Site Speed team, Automatische Aktualisierungen aktiviert LatePoint: version: 4.9.9, author: LatePoint (latest version: 4.9.92), Automatische Aktualisierungen aktiviert LatePoint Addon - Coupons: version: 1.1.4, author: LatePoint, Automatische Aktualisierungen aktiviert LatePoint Addon - Custom Fields: version: 1.2.7, author: LatePoint, Automatische Aktualisierungen aktiviert LatePoint Addon - Group Bookings: version: 1.1.1, author: LatePoint, Automatische Aktualisierungen aktiviert LatePoint Addon - Locations: version: 1.1.2, author: LatePoint, Automatische Aktualisierungen aktiviert LatePoint Addon - Reminders: version: 1.1.0, author: LatePoint, Automatische Aktualisierungen aktiviert LatePoint Addon - Role Manager: version: 1.0.0, author: LatePoint, Automatische Aktualisierungen aktiviert LatePoint Addon - Service Durations: version: 1.0.6, author: LatePoint, Automatische Aktualisierungen aktiviert LatePoint Addon - Service Extras: version: 1.2.2, author: LatePoint, Automatische Aktualisierungen aktiviert LatePoint Addon - 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wp-plugins-inactive (8)

Classic Editor: version: 1.6.3, author: WordPress Contributors, Updates werden von WordPress.com verwaltet Converter for Media: version: 5.12.5, author: matt plugins, Automatische Aktualisierungen aktiviert Easy Username Updater: version: 1.0.5, author: Yogesh C. Pant, Automatische Aktualisierungen aktiviert Flexible Shipping: version: 4.25.1, author: Octolize, Automatische Aktualisierungen aktiviert Gutenberg: version: 18.5.0, author: Gutenberg Team, Updates werden von WordPress.com verwaltet WooCommerce PDF Invoices, Packing Slips, Delivery Notes and Shipping Labels: version: 4.5.3, author: WebToffee, Automatische Aktualisierungen aktiviert WooCommerce PDF Invoices, Packing Slips and Credit Notes (Pro): version: 1.0.5, author: Webtoffee, Automatische Aktualisierungen aktiviert WooCommerce Products Wizard: version: 11.2.0, author: mail@troll-winner.com, Automatische Aktualisierungen aktiviert

code-snippets (1)

snippet-5: name: WooCommerce Gutscheine, scope: global, modified: 2023-12-11 16:45:36

wp-media

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wp-server

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wp-database

extension: mysqli server_version: 10.4.26-MariaDB-log client_version: mysqlnd 8.1.29 max_allowed_packet: 104857600 max_connections: 500

wp-constants

WP_HOME: https://keramikmalspass.com WP_SITEURL: https://keramikmalspass.com WP_CONTENT_DIR: /srv/htdocs/wp-content WP_PLUGIN_DIR: /srv/htdocs/wp-content/plugins WP_MEMORY_LIMIT: 512M WP_MAX_MEMORY_LIMIT: 512M WP_DEBUG: false WP_DEBUG_DISPLAY: false WP_DEBUG_LOG: false SCRIPT_DEBUG: false WP_CACHE: true CONCATENATE_SCRIPTS: undefined COMPRESS_SCRIPTS: undefined COMPRESS_CSS: undefined WP_ENVIRONMENT_TYPE: Nicht definiert WP_DEVELOPMENT_MODE: undefined DB_CHARSET: latin1 DB_COLLATE: latin1_swedish_ci

wp-filesystem

wordpress: not writable wp-content: writable uploads: writable plugins: writable themes: writable mu-plugins: writable

jetpack

site_id: 218643800 ssl_cert: No time_diff: undefined version_option: 13.6-a.5:1718738515 old_version: 13.6-a.1:1718121384 public: Private master_user: #213026139 keramikmalspass is_offline_mode: off is_offline_mode_constant: off current_user: #233002264 fight4moree7384c2785 tokens_set: Blog User blog_token: gV6A22QWwAuzcd)uB!t9NP1ETjTW&zQZ user_token: SGMx35910RCldMTGpnd0EdUg3!04i8 version: 13.6-a.5 jp_plugin_dir: /wordpress/plugins/jetpack/13.6-a.5/ plan: business protect_header: "" full_sync: {"started":"Sun, 12 May 2024 07:25:37 +0000","finished":"Sun, 12 May 2024 07:25:49 +0000","progress":{"options":{"finished":true},"functions":{"finished":true},"constants":{"finished":true},"users":{"total":"1","sent":1,"finished":true,"last_sent":"233002307"},"network_options":{"finished":true}},"config":{"options":true,"functions":true,"constants":true,"users":[233002307],"network_options":true}} sync_size: undefined sync_lag: 0 seconds full_sync_size: 28 full_sync_lag: 57 weeks, 2 days, 7 hours, 50 minutes, 8 seconds idc_urls: {"home":"https:\/\/keramikmalspass.com","siteurl":"https:\/\/keramikmalspass.com","WP_HOME":"https:\/\/keramikmalspass.com","WP_SITEURL":"https:\/\/keramikmalspass.com"} idc_error_option: false idc_optin: true cxn_tests: All Pass.

`

SydeKrystian commented 2 weeks ago

Hello @Summerrider69

It seems that your GitHub issue is primarily a support request. While we value your input and feedback, GitHub is predominantly used for our development activities. For a prompt and detailed response, we kindly ask that you reach out directly to our support team.

When you contact our support team, please include a copy of your WooComnmerce system report. This will help us get to the bottom of your issue more quickly.

We'll be closing this GitHub issue for now. However, once you reach out to our support team, rest assured they'll be ready to assist you with your concerns. Thank you for your understanding!

Kind regards, Krystian