woocommerce / woocommerce-paypal-payments

https://wordpress.org/plugins/woocommerce-paypal-payments/
GNU General Public License v2.0
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Payment processed by bank but no order in WooCommerce #2363

Closed SonnyGillissen closed 3 days ago

SonnyGillissen commented 2 weeks ago

Describe the Bug

When a payment is done after the shopping cart an extra tab opens displaying "about:blank", while the main screen is loading PayPal Payments. The payment itself works, but nothing is updated in WooCommerce and no order is created.

To Reproduce

  1. Go the the WooCommerce shop and add the product in your cart
  2. Fill in all order details and click one of the PayPal Payment methods.
  3. Process payment en try to return back to the shop.

Screenshots

Expected Behavior

Payment processed and order created in WooCommerce

Actual Behavior

Payment processed and but no order created in WooCommerce

Environment

SydeKrystian commented 3 days ago

Hello @SonnyGillissen

It seems that your GitHub issue is primarily a support request. While we value your input and feedback, GitHub is predominantly used for our development activities. For a prompt and detailed response, we kindly ask that you reach out directly to our support team.

When you contact our support team, please include a copy of your WooComnmerce system report. This will help us get to the bottom of your issue more quickly.

We'll be closing this GitHub issue for now. However, once you reach out to our support team, rest assured they'll be ready to assist you with your concerns. Thank you for your understanding!

Kind regards, Krystian