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woocommerce / woocommerce-paypal-payments

https://wordpress.org/plugins/woocommerce-paypal-payments/
GNU General Public License v2.0
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Two orders are created for one order #2370

Closed callanerd closed 5 months ago

callanerd commented 5 months ago

Describe the Bug

Two orders are created for one order

To Reproduce

I don't know how to reproduce this problem, because it only happens sometimes

It is also very strange that bother orders have another customer IP

Screenshots

Expected Behavior

Actual Behavior

Environment

Additional Details

System status WordPress address (URL): https://www.shop.de/ Site address (URL): https://www.shop.de/ WC Version: 9.0.2 Legacy REST API Package Version: Auf dieser Website ist das alte REST-API-Plugin nicht installiert. Action Scheduler Version: ✔ 3.8.0 Log Directory Writable: ✔ WP Version: 6.5.5 WP Multisite: – WP Memory Limit: 1 GB WP Debug Mode: – WP Cron: ✔ Language: de_DE External object cache: – Server Environment Server Info: Apache PHP Version: 7.4.33 PHP Post Max Size: 256 MB PHP Time Limit: 7200 PHP Max Input Vars: 10000 cURL Version: 7.68.0 OpenSSL/1.1.1f SUHOSIN Installed: – MySQL Version: 5.7.42 Max Upload Size: 256 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ Database WC Database Version: 9.0.2 WC Database Prefix: wp_ Datenbank-Gesamtgröße: 11433.94MB Datenbank-Datengröße: 7277.23MB Datenbank-Indexgröße: 4156.71MB wp_woocommerce_sessions: Daten: 28.02MB + Index: 1.02MB + Engine InnoDB wp_woocommerce_api_keys: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Daten: 0.13MB + 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WooCommerce: von YITH – 1.38.0 Yoast SEO: von Team Yoast – 22.9 Dropin Plugins () advanced-cache.php: advanced-cache.php Settings API Enabled: – Force SSL: – Currency: EUR (€) Currency Position: right Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: ✔ Logging Enabled: ✔ Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2 Retention period: 30 Tage Level threshold: – Log directory size: 56 MB WC Pages Shop-Basis: https://github.com/woocommerce/woocommerce/issues/22 - /shop/ Warenkorb: https://github.com/woocommerce/woocommerce/issues/23 - /warenkorb/ Kasse: https://github.com/woocommerce/woocommerce/issues/24 - /kasse/ Mein Konto: https://github.com/woocommerce/woocommerce/issues/25 - /mein-konto/ Allgemeine Geschäftsbedingungen: https://github.com/woocommerce/woocommerce/issues/28 - /agb/ Theme Name: Storefront Child Theme Version: 1.0.0 Author URL: https://callanerd.help/ Child Theme: ✔ Parent Theme Name: Storefront Parent Theme Version: 4.5.4 – 4.6.0 ist verfügbar Parent Theme Author URL: https://woo.com/ WooCommerce Support: ✔ Templates Overrides: storefront-child-theme-master/woocommerce/archive-product.php Version - ist veraltet. Die Hauptversion ist 8.6.0 storefront-child-theme-master/woocommerce/cart/cart-shipping.php Version 7.3.0 ist veraltet. Die Hauptversion ist 8.8.0 storefront-child-theme-master/woocommerce/content-product.php storefront-child-theme-master/woocommerce/content-single-product.php storefront-child-theme-master/woocommerce/single-product/add-to-cart/variable.php Version 3.5.5 ist veraltet. Die Hauptversion ist 6.1.0 storefront-child-theme-master/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php Version 3.4.0 ist veraltet. Die Hauptversion ist 7.0.1 storefront-child-theme-master/woocommerce/single-product/add-to-cart/variation.php storefront-child-theme-master/woocommerce/single-product/photoswipe.php storefront-child-theme-master/woocommerce/single-product/price.php /var/www/share/www.shop.de/htdocs/wp-content/plugins/twist/inc/public/templates/default.php storefront-child-theme-master/woocommerce/single-product/product-thumbnails.php storefront-child-theme-master/woocommerce/single-product/related.php storefront-child-theme-master/woocommerce/single-product.php storefront-child-theme-master/woocommerce/content-product_cat.php Version 2.6.1 ist veraltet. Die Hauptversion ist 4.7.0 Outdated Templates: ❌ Erfahre wie du aktualisieren kannst WooPayments Version: 7.8.0 Connected to WPCOM: ❌ Nein Logging: Deaktiviert WooCommerce PayPal Payments Onboarded: ✔ Shop country code: DE WooCommerce currency supported: ✔ Advanced Card Processing available in country: ✔ Pay Later messaging available in country: ✔ Webhook status: – PayPal Vault enabled: – ACDC Vault enabled: – Logging enabled: ✔ Reference Transactions: – Used PayPal Checkout plugin: ✔ Subscriptions Mode: Disabled Admin Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customize-store customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks product-custom-fields remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience pattern-toolkit-full-composability product-pre-publish-modal settings async-product-editor-category-field launch-your-store product-editor-template-system Daily Cron: ✔ Next scheduled: 2024-06-25 21:03:12 +02:00 Options: ✔ Notes: 7 Onboarding: completed Action Scheduler Complete: 33.836 Oldest: 2024-05-25 10:51:05 +0200 Newest: 2024-06-25 10:46:39 +0200 Failed: 885 Oldest: 2020-01-31 22:48:56 +0100 Newest: 2024-06-25 00:19:29 +0200 Pending: 4 Oldest: 2024-06-25 10:50:36 +0200 Newest: 2024-06-25 20:51:05 +0200 Status report information Generated at: 2024-06-25 10:49:40 +02:00
callanerd commented 5 months ago

Maybe they ordered one time with paypal express and after it didnt work with normal paypal

callanerd commented 5 months ago

But both orders have the same transaction ID

SydeKrystian commented 5 months ago

Hello @callanerd

It seems that your GitHub issue is primarily a support request. While we value your input and feedback, GitHub is predominantly used for our development activities. For a prompt and detailed response, we kindly ask that you reach out directly to our support team.

When you contact our support team, please include a copy of your WooComnmerce system report. This will help us get to the bottom of your issue more quickly.

We'll be closing this GitHub issue for now. However, once you reach out to our support team, rest assured they'll be ready to assist you with your concerns. Thank you for your understanding!

Kind regards, Krystian