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woocommerce / woocommerce-paypal-payments

https://wordpress.org/plugins/woocommerce-paypal-payments/
GNU General Public License v2.0
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No PayPal order ID found in order meta. #2517

Closed crot4lus closed 2 months ago

crot4lus commented 2 months ago

We're having sporadic issues with the plugin where payments are failing. The order is being updated with a note like this:

There was an error processing your order. Please check for any charges in your payment method and review your order history before placing the order again. OrderProcessor.php:222 Order status changed from Pending payment to Failed.

In the debug log I can see an error stating:

2024-08-16T12:50:24+00:00 Warning No PayPal order ID found in order # meta.

We've turned off some plugins and caching to see if they're linked but we can't catch where it's coming from. Help is appreciated.

To Reproduce

We're struggling to understand what causes it so can't reproduce.

Expected Behavior

Order to process through to processing.

Actual Behavior

Order being marked as failed.

Environment

Additional Details

System status ``` ` ### WordPress Environment ### WC Version: 9.0.2 Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site. Action Scheduler Version: ✔ 3.7.4 Log Directory Writable: ✔ WP Version: ❌ 6.4.3 - There is a newer version of WordPress available (6.6.1) WP Multisite: ✔ WP Memory Limit: 2 GB WP Debug Mode: – WP Cron: ✔ Language: en_GB External object cache: – ### Server Environment ### Server Info: Apache/2.4.52 (Ubuntu) PHP Version: 8.3.6 PHP Post Max Size: 256 MB PHP Time Limit: 0 PHP Max Input Vars: 500000 cURL Version: 7.81.0 OpenSSL/3.0.2 SUHOSIN Installed: – MySQL Version: 8.0.30 Max Upload Size: 5 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ❌ Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected. 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PixelYourSite – 9.7.0 Sequential Order Numbers for WooCommerce: by BeRocket – 3.5.8 Sequential Order Numbers for WooCommerce: by WebToffee – 1.6.5 Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.9.2 WooCommerce Extended Coupon Features PRO: by Soft79 – 3.3.3 WooCommerce Stripe Gateway: by WooCommerce – 8.6.1 WordPress Importer: by wordpressdotorg – 0.8.2 WP All Export - ACF Export Add-On Pro: by Soflyy – 1.0.5 WP All Export - User Export Add-On Pro: by Soflyy – 1.0.7 WP All Export - WooCommerce Export Add-On Pro: by Soflyy – 1.0.9 WP All Export Pro: by Soflyy – 1.8.8 ### Must Use Plugins (1) ### Index WP MySQL For Speed Upgrade Filter for mu-plugins.: by – 1.4.18 ### Settings ### API Enabled: – Force SSL: – Currency: GBP (£) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: bundle (bundle) external (external) grouped (grouped) simple (simple) subscription (subscription) variable (variable) variable subscription (variable-subscription) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ✔ Enforce Approved Product Download Directories: ✔ HPOS feature enabled: ✔ Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore HPOS data sync enabled: – ### Logging ### Enabled: ✔ Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2 Retention period: 30 days Level threshold: – Log directory size: 58 MB ### WC Pages ### Shop base: #6 - /our-products/ Basket: #7 - /basket/ Checkout: #8 - /checkout/ My account: #9 - /my-account/ Terms and conditions: ❌ Page not set ### Theme ### Name: Bespoke Version: 1.0 Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: {THEME}/woocommerce/archive-product.php version - is out of date. The core version is 8.6.0 {THEME}/woocommerce/cart/cart-empty.php {THEME}/woocommerce/cart/cart.php {THEME}/woocommerce/cart/proceed-to-checkout-button.php {THEME}/woocommerce/checkout/form-checkout.php {THEME}/woocommerce/checkout/thankyou.php {THEME}/woocommerce/content-product.php version - is out of date. The core version is 3.6.0 {THEME}/woocommerce/content-single-product.php {THEME}/woocommerce/emails/email-footer.php {THEME}/woocommerce/loop/loop-end.php version - is out of date. The core version is 2.0.0 {THEME}/woocommerce/loop/loop-start.php version - is out of date. The core version is 3.3.0 {THEME}/woocommerce/loop/pagination.php version - is out of date. The core version is 3.3.1 {THEME}/woocommerce/myaccount/dashboard.php {THEME}/woocommerce/myaccount/form-edit-account.php version 7.0.1 is out of date. The core version is 8.7.0 {THEME}/woocommerce/myaccount/form-edit-address.php {THEME}/woocommerce/myaccount/form-login.php {THEME}/woocommerce/myaccount/form-lost-password.php version 7.0.1 is out of date. The core version is 9.0.0 {THEME}/woocommerce/myaccount/form-reset-password.php {THEME}/woocommerce/myaccount/lost-password-confirmation.php {THEME}/woocommerce/myaccount/my-account.php {THEME}/woocommerce/myaccount/my-address.php version 2.6.0 is out of date. The core version is 8.7.0 {THEME}/woocommerce/myaccount/my-orders.php {THEME}/woocommerce/myaccount/navigation.php version 2.6.0 is out of date. The core version is 9.0.0 {THEME}/woocommerce/myaccount/orders.php {THEME}/woocommerce/myaccount/payment-methods.php version 7.8.0 is out of date. The core version is 8.9.0 {THEME}/woocommerce/myaccount/view-order.php {THEME}/woocommerce/notices/error.php {THEME}/woocommerce/notices/notice.php {THEME}/woocommerce/notices/success.php {THEME}/woocommerce/order/order-details-customer.php version 5.6.0 is out of date. The core version is 8.7.0 {THEME}/woocommerce/order/order-details.php version 8.5.0 is out of date. The core version is 9.0.0 {THEME}/woocommerce/single-product/add-to-cart/simple.php {THEME}/woocommerce/single-product/add-to-cart/variable.php {THEME}/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php {THEME}/woocommerce/single-product/tabs/tabs.php Outdated Templates: ❌ Learn how to update ### Subscriptions ### WCS_DEBUG: ✔ No Subscriptions Mode: ✔ Live Subscriptions-core Library Version: 7.2.0 Subscriptions Template Theme Overrides: woocommerce/myaccount/related-orders.php woocommerce/myaccount/related-subscriptions.php woocommerce/myaccount/subscription-details.php woocommerce/myaccount/subscription-totals-table.php woocommerce/myaccount/subscription-totals.php woocommerce/myaccount/view-subscription.php Subscription Statuses: trash: 4 wc-active: 50 wc-cancelled: 3 wc-on-hold: 11 wc-pending-cancel: 2 WooCommerce Account Connected: ✔ Yes Active Product Key: ✔ Yes Custom Retry Rules: ❌ Yes Custom Retry Rule Class: ✔ No Custom Raw Retry Rule: ✔ No Custom Retry Rule: ✔ No Retries Migration Status: ✔ Completed Report Cache Enabled: ✔ Yes Cache Update Failures: ✔ 0 failure ### Store Setup ### Country / State: United Kingdom (UK) ### Subscriptions by Payment Gateway ### other: trash: 4 PayPal: wc-active: 20 wc-cancelled: 1 wc-on-hold: 7 wc-pending-cancel: 1 Advanced Card Processing: wc-active: 30 wc-cancelled: 2 wc-on-hold: 4 wc-pending-cancel: 1 ### Payment Gateway Support ### Advanced Card Processing: products refunds tokenization add_payment_method subscriptions subscription_cancellation subscription_suspension subscription_reactivation subscription_amount_changes subscription_date_changes subscription_payment_method_change subscription_payment_method_change_customer subscription_payment_method_change_admin multiple_subscriptions PayPal: products refunds tokenization add_payment_method subscriptions subscription_cancellation subscription_suspension subscription_reactivation subscription_amount_changes subscription_date_changes subscription_payment_method_change subscription_payment_method_change_customer subscription_payment_method_change_admin multiple_subscriptions gateway_scheduled_payments ### Product Bundles ### Database Version: 6.22.6 Loopback Test: ✔ Template Overrides: woocommerce/single-product/add-to-cart/bundle-add-to-cart-wrap.php woocommerce/single-product/add-to-cart/bundle.php woocommerce/single-product/bundled-item-image.php woocommerce/single-product/bundled-item-optional.php woocommerce/single-product/bundled-item-quantity.php woocommerce/single-product/bundled-item-title.php woocommerce/single-product/bundled-product-simple.php ### WooCommerce PayPal Payments ### Onboarded: ✔ Shop country code: GB WooCommerce currency supported: ✔ Advanced Card Processing available in country: ✔ Pay Later messaging available in country: ✔ Webhook status: ✔ PayPal Vault enabled: ✔ ACDC Vault enabled: ✔ Logging enabled: ✔ Reference Transactions: ✔ Used PayPal Checkout plugin: – Subscriptions Mode: PayPal Vaulting ### Admin ### Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customize-store customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks product-custom-fields remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience pattern-toolkit-full-composability product-pre-publish-modal settings async-product-editor-category-field launch-your-store product-editor-template-system Daily Cron: ✔ Next scheduled: 2024-08-17 11:15:20 +01:00 Options: ✔ Notes: 81 Onboarding: skipped ### All Products for Woo Subscriptions ### Template Overrides: – ### Action Scheduler ### Canceled: 1 Oldest: -0001-11-29 23:58:45 -0001 Newest: -0001-11-29 23:58:45 -0001 Complete: 45,017 Oldest: 2024-07-16 15:10:41 +0100 Newest: 2024-08-16 14:47:37 +0100 Failed: 89 Oldest: 2024-03-15 15:16:05 +0000 Newest: 2024-08-16 13:17:47 +0100 Pending: 62 Oldest: 2024-08-16 14:47:43 +0100 Newest: 2024-09-16 09:00:00 +0100 ### Status report information ### Generated at: 2024-08-16 14:47:45 +01:00 ```
SydeKrystian commented 2 months ago

Hello @crot4lus

It seems that your GitHub issue is primarily a support request. While we value your input and feedback, GitHub is predominantly used for our development activities. For a prompt and detailed response, we kindly ask that you reach out directly to our support team.

When you contact our support team, please include a copy of your WooComnmerce system report. This will help us get to the bottom of your issue more quickly.

We'll be closing this GitHub issue for now. However, once you reach out to our support team, rest assured they'll be ready to assist you with your concerns. Thank you for your understanding!

Kind regards, Krystian