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woocommerce / woocommerce-paypal-payments

https://wordpress.org/plugins/woocommerce-paypal-payments/
GNU General Public License v2.0
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Ratepay (PayPal) refund does not work #2808

Open manustaufi opened 3 days ago

manustaufi commented 3 days ago

Describe the Bug

We tried to refund a PayPal order which was paid with Ratepay. This looked successful in WooCommerce but in PayPal backend nothing happened.

It shows the following message: Status der Bestellung auf zurückerstattet gesetzt. Um Geld an den Kunden zurückzuzahlen, musst du eine Rückerstattung über deinen Zahlungsweg erteilen. (English translation: Status of the order set to refunded. To refund money to the customer, you must issue a refund via your payment method.)

To Reproduce

  1. Go to Woocommerce backend
  2. Go to any Ratepay order
  3. Click on refund and process the refund

Expected Behavior

The refund should have taken place through PayPal

Actual Behavior

The message shows: Status der Bestellung auf zurückerstattet gesetzt. Um Geld an den Kunden zurückzuzahlen, musst du eine Rückerstattung über deinen Zahlungsweg erteilen. (English translation: Status of the order set to refunded. To refund money to the customer, you must issue a refund via your payment method.)

Environment

Additional Details

Normal PayPal refunds work as expected.

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Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) subscription (subscription) variable (variable) variable subscription (variable-subscription) woosb (woosb) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: – HPOS feature screen enabled: ✔ HPOS feature enabled: ✔ Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore HPOS data sync enabled: ✔ ### WC Pages ### Shop-Basis: #6 - /shop/ Warenkorb: ❌ Die Seite enthält nicht den [woocommerce_cart]-Shortcode oder woocommerce/cart-Block. Kasse: #8 - /checkout/ Mein Konto: #9 - /mein-konto/ Allgemeine Geschäftsbedingungen: #177 - /agb/ ### Theme ### Name: Divi Version: 4.27.3 Author URL: http://www.elegantthemes.com Child Theme: ❌ – Wenn du WooCommerce mit einem Theme das du nicht selbst entwickelt hast an eigene Bedürfnisse anpasst dann empfehlen wir die Verwendung eines Child-Themes. Siehe Wie du ein Child-Theme erstellst (engl.) WooCommerce Support: ✔ ### Templates ### Overrides: – ### WooCommerce PayPal Payments ### Onboarded: ✔ Shop country code: DE WooCommerce currency supported: ✔ Advanced Card Processing available in country: ✔ Pay Later messaging available in country: ✔ Webhook status: ✔ PayPal Vault enabled: – ACDC Vault enabled: – Logging enabled: – Reference Transactions: – Used PayPal Checkout plugin: – Subscriptions Mode: Disabled PayPal Shipping Callback: – Apple Pay: – Google Pay: – Fastlane: – ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: product-block-editor minified-js new-product-management-experience product-variation-management settings Daily Cron: ✔ Next scheduled: 2024-11-19 14:48:58 +02:00 Options: ✔ Notes: 180 Onboarding: completed ### Action Scheduler ### Canceled: 71 Oldest: 2024-10-24 23:27:36 +0000 Newest: 2024-11-08 22:59:05 +0000 Complete: 7.938 Oldest: 2024-10-21 22:45:40 +0000 Newest: 2024-11-19 08:31:16 +0000 Failed: 1.394 Oldest: 2023-03-28 08:55:32 +0000 Newest: 2024-10-30 14:28:44 +0000 Pending: 7 Oldest: 2024-11-20 02:49:40 +0000 Newest: 2024-11-20 22:50:14 +0000 ### Status report information ### Generated at: 2024-11-19 10:35:11 +02:00