search

woocommerce / woocommerce-paypal-payments

https://wordpress.org/plugins/woocommerce-paypal-payments/
GNU General Public License v2.0
62 stars 47 forks source link

Updating from v1.6.1 to v1.6.2 causes all credit/debit payments to fail on the website #406

Closed TorlockC closed 2 years ago

TorlockC commented 2 years ago

Describe the Bug

Updating from v1.6.1 to v1.6.2 causes all credit/debit payments to fail on the website. On the surface that sounds kind of dramatic and I'm sure not all users are getting the same issue (otherwise 1.6.2 wouldn't be released) but this is the case on our site and from looking through the WP forum some others too.

After filling in their personal details and card details, customers are confronted with the following error: “Error processing checkout. Please try again.” with no further information. The error is very generic so I proceed to the log but unfortunately, nothing substantial is there either (see second screenshot below).

After this, I've checked through the network tab in FF and I can see a response from ?wc-ajax=checkout with the following JSON:

{“result”:”failure”,”messages”:””,”refresh”:false,”reload”:false}

It seems that no attempt is made to PayPal via the API and instead the order is made, failed and the payment stage is no reached.

To Reproduce

  1. Update 1.6.1 to 1.6.2
  2. Add item to cart
  3. Proceed to checkout and fill in personal details
  4. Select the credit/debit option and fill in card details
  5. Click to complete payment and get the error: 'Error processing checkout. Please try again.'
  6. Check network tab ?wc-ajax=checkout JSON response for {“result”:”failure”,”messages”:””,”refresh”:false,”reload”:false}

Screenshots

Error frontent: https://i.imgur.com/pHF6tHc.png Error log after this: https://i.imgur.com/aFQ4SgX.png Network tab for ?wc-ajax=checkout after error: https://i.imgur.com/3SibufT.png

Expected Behavior

The user should be able to enter their personal/card details and if everything is okay the payment should be taken and the order moved to the processing state.

Actual Behavior

Payment is not taken (nor does it seem attempted) an error is thrown and the state is stuck on failed.

Environment

Elementor / Elementor Pro W3TC Advanced Shipment Tracking for WooCommerce Ajax Search Pro Purchase Orders for WooCommerce Query Monitor S3 Uploads WooCommerce EU VAT Assistant WooCommerce PDF Invoices & Packing Slips WooCommerce Split Orders WordFence WP Offload SES Lite

InpsydeNiklas commented 2 years ago

This issue should be resolved by now. If any problems or questions persist, please reach out to our support from here: https://paypal.inpsyde.com/docs/request-support/ Thanks!