femiyb
commented
2 years ago @LLDigitalMedia It might be difficult to give a solution to this issue without enough information if we can't replicate it.
This seems to be an isolated issue. Does this happen for more users or just this user? You can ask the user for more information that might help to replicate the issue.
If you are able to replicate this and you suspect this is a conflict issue, I suggest you perform a full conflict test to rule out eventual issues with the theme or a different plugin. We recommend temporarily activating the default theme Storefront and disabling all other plugins except for WooCommerce and PayPal Payments to see if the behavior persists.
Here's a guide that explains the steps in more detail: How to test for conflicts
For further assistance, please get in touch with the support team. Thanks!
LLDigitalMedia
Describe the Bug
Unfortunately, I can't replicate the problem because it's coming from a customer and not from me. It is showing in the WP Armour Honeypot Anti-Spam dashboard as a spam submission. I do not see any settings in WP Armour regarding payment methods.
These are the messages from the customer: I go to the PayPal site after placing all the info in and it won’t go to PayPal…the card said it didn’t trust the site…It’s not even allowing me to continue shopping…I will delete it all and try it in the morning…
Environment
All versions of Wordpress, WooCommerce and plugins are the most recent (Up to date)
Additional Details
WP Armour Honeypot anti-spam could possibly be an issue. I cannot find anything in their support forums regarding PayPal but I am reaching out to their developer as well.
This is showing the WP Armour spam submissions: payment_method : ppcp-gateway woocommerce-process-checkout-nonce : 1ed6620d7e _wp_http_referer : /?wc-ajax=update_order_review
System status
``` ` ### WordPress Environment ### WordPress address (URL): https://www.justforthecraicstore.com Site address (URL): https://www.justforthecraicstore.com WC Version: 7.0.0 REST API Version: ✔ 7.0.0 WC Blocks Version: ✔ 8.5.1 Action Scheduler Version: ✔ 3.4.0 Log Directory Writable: ✔ WP Version: 6.0.2 WP Multisite: – WP Memory Limit: 1 GB WP Debug Mode: – WP Cron: ✔ Language: en_GB External object cache: – ### Server Environment ### Server Info: nginx/1.21.3 PHP Version: 8.0.12 PHP Post Max Size: 128 MB PHP Time Limit: 300 PHP Max Input Vars: 10000 cURL Version: 7.68.0 OpenSSL/1.1.1f SUHOSIN Installed: – MySQL Version: 5.5.5-10.5.12-MariaDB-1:10.5.12+maria~focal Max Upload Size: 128 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 7.0.0 WC Database Prefix: wp_d5z886_ Total Database Size: 252.72MB Database Data Size: 209.63MB Database Index Size: 43.09MB 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wccs_showcase: 1 wcps: 4 wcps_layout: 4 wp_global_styles: 2 wpcode: 2 wpforms: 5 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (33) ### Afterpay Gateway for WooCommerce: by Afterpay – 3.4.3 FiboSearch - AJAX Search for WooCommerce: by FiboSearch Team – 1.20.0 Easy Auto SKU Generator for WooCommerce: by Dan Zakirov – 1.1.2 GTG Product Feed for Shopping: by GutenGeek – 1.2.2 Site Kit by Google: by Google – 1.85.0 WP Armour - Honeypot Anti Spam: by Dnesscarkey – 2.0.1 OMGF: by Daan from Daan.dev – 5.4.1 Imagify: by WP Rocket – 2.0 Mailchimp for WooCommerce: by Mailchimp – 2.7.5 SiteAlert (Formerly WP Health): by SiteAlert – 1.9.7 Printful Integration for WooCommerce: by Printful – 2.1.34 Printify Shipping Method: by Printify – 2.6 PW WooCommerce Bulk Edit: by Pimwick LLC – 2.106 Retainful - Abandoned Cart Recovery Emails and Next Order Coupons: by Retainful – 2.6.16 Side Cart WooCommerce: by XootiX – 2.1 String Locator: by InstaWP – 2.6.0 Advanced Shipment Tracking for WooCommerce: by zorem – 3.4.7 WBW Currency Switcher for WooCommerce: by woobewoo – 1.6.8 Woo Discount Rules: by Flycart – 2.4.5 WooCommerce Stripe Gateway: by WooCommerce – 6.8.0 WooCommerce Payments: by Automattic – 4.8.1 WooCommerce PayPal Payments: by WooCommerce – 1.9.4 WooCommerce Shipping & Tax: by WooCommerce – 1.26.3 WooCommerce: by Automattic – 7.0.0 Yoast SEO: by Team Yoast – 19.8 WP Armour Extended - Honeypot Anti Spam: by Dinesh Karki – 1.17 Asset CleanUp: Page Speed Booster: by Gabe Livan – 1.3.8.7 WP-DBManager: by Lester 'GaMerZ' Chan – 2.80.8 WP Headers And Footers: by WPBrigade – 2.0.0 WP Rocket: by WP Media – 3.12.1.1 WP Rollback: by GiveWP.com – 1.7.2 WPS Hide Login: by WPServeur NicolasKulka wpformation – 1.9.6 YITH WooCommerce Wishlist: by YITH – 3.14.0 ### Inactive Plugins (2) ### Code Snippets: by Code Snippets Pro – 3.2.1 Jetpack: by Automattic – 11.4 ### Dropin Plugins (1) ### advanced-cache.php: advanced-cache.php ### Must Use Plugins (1) ### Kinsta Must-use Plugins: by Kinsta Team – 2.4.8 ### Settings ### API Enabled: ✔ Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) pw gift card (pw-gift-card) simple (simple) subscription (subscription) variable (variable) variable subscription (variable-subscription) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ✔ Enforce Approved Product Download Directories: – ### WC Pages ### Shop base: #19 - /shop/ Basket: #20 - /basket/ Checkout: ❌ Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block. My account: #22 - /my-account/ Terms and conditions: ❌ Page not set ### Theme ### Name: Divi Version: 4.18.0 Author URL: http://www.elegantthemes.com Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: – ### WooCommerce PayPal Payments ### Onboarded: ✔ Shop country code: US WooCommerce currency supported: ✔ PayPal card processing available in country: ✔ Pay Later messaging available in country: ✔ Webhook status: – Vault enabled: – Logging enabled: ✔ Reference Transactions: – Used PayPal Checkout plugin: ✔ Tracking enabled: – ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products experimental-product-tour shipping-smart-defaults shipping-setting-tour homescreen marketing multichannel-marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience settings Daily Cron: ✔ Next scheduled: 2022-10-13 19:35:40 +00:00 Options: ✔ Notes: 72 Onboarding: completed ### WooCommerce Payments ### Version: 4.8.1 Connected to WPCOM: Yes Blog ID: 173166060 Account ID: acct_1IsWUG2HqikQMf41 ### Action Scheduler ### Canceled: 24 Oldest: 2022-10-03 19:09:33 +0000 Newest: 2022-10-03 23:21:28 +0000 Complete: 22,004 Oldest: 2022-09-13 03:58:40 +0000 Newest: 2022-10-13 04:51:01 +0000 Failed: 993 Oldest: 2021-11-24 23:07:08 +0000 Newest: 2022-10-03 02:14:40 +0000 Pending: 5 Oldest: 2022-10-13 07:28:40 +0000 Newest: 2022-10-16 16:45:33 +0000 ### Status report information ### Generated at: 2022-10-13 04:57:41 +00:00 ` ```