search

woocommerce / woocommerce-paypal-payments

https://wordpress.org/plugins/woocommerce-paypal-payments/
GNU General Public License v2.0
62 stars 48 forks source link

CANNOT_BE_ZERO_OR_NEGATIVE When Applying %100 Coupons Code #941

Closed PineappleProduction closed 1 year ago

PineappleProduction commented 2 years ago

Describe the Bug

We created a coupon that when applied the overall sum becomes 0.00 €

We can create a subscription & finalize the checkout process using Stripe, but when selecting PayPal as a payment method this error appears:

CANNOT_BE_ZERO_OR_NEGATIVE Must be greater than zero. If the currency supports decimals, only two decimal place precision is supported.

To Reproduce

  1. Go to 'Checkout page'
  2. Add a coupon
  3. Select PayPal as Payment Method
  4. Click on "Pay with Paypal button"
  5. Error appears on the top of the page and can't finalize payment: CANNOT_BE_ZERO_OR_NEGATIVE Must be greater than zero. If the currency supports decimals, only two decimal place precision is supported.
System status ``` ` ### WordPress Environment ### WordPress address (URL): https://www.siteadress.com Site address (URL): https://www.siteadress.com WC Version: 7.0.0 REST API Version: ✔ 7.0.0 WC Blocks Version: ✔ 8.5.1 Action Scheduler Version: ✔ 3.5.2 Log Directory Writable: ✔ WP Version: 6.0.3 WP Multisite: – WP Memory Limit: 1 GB WP Debug Mode: – WP Cron: ✔ Language: de_DE External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 8.0.24 PHP Post Max Size: 512 MB PHP Time Limit: 300 PHP Max Input Vars: 5000 cURL Version: 7.74.0 OpenSSL/1.1.1n SUHOSIN Installed: – MySQL Version: 10.5.15-MariaDB-0+deb11u1 Max Upload Size: 512 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 7.0.0 WC Database Prefix: wp_sfx_ Datenbank-Gesamtgröße: 815.40MB Datenbank-Datengröße: 736.80MB Datenbank-Indexgröße: 78.60MB wp_sfx_woocommerce_sessions: Daten: 0.16MB + Index: 0.02MB + Engine InnoDB wp_sfx_woocommerce_api_keys: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_sfx_woocommerce_attribute_taxonomies: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wp_sfx_woocommerce_downloadable_product_permissions: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB wp_sfx_woocommerce_order_items: Daten: 0.14MB + Index: 0.06MB + Engine InnoDB wp_sfx_woocommerce_order_itemmeta: Daten: 1.52MB + Index: 0.81MB + Engine InnoDB wp_sfx_woocommerce_tax_rates: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB wp_sfx_woocommerce_tax_rate_locations: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_sfx_woocommerce_shipping_zones: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB wp_sfx_woocommerce_shipping_zone_locations: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_sfx_woocommerce_shipping_zone_methods: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB wp_sfx_woocommerce_payment_tokens: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wp_sfx_woocommerce_payment_tokenmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_sfx_woocommerce_log: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wp_sfx_actionscheduler_actions: Daten: 2.09MB + Index: 1.14MB + Engine InnoDB wp_sfx_actionscheduler_claims: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wp_sfx_actionscheduler_groups: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wp_sfx_actionscheduler_logs: Daten: 2.33MB + Index: 0.53MB + Engine InnoDB wp_sfx_automatewoo_abandoned_carts: Daten: 0.02MB + Index: 0.08MB + Engine InnoDB wp_sfx_automatewoo_customers: Daten: 0.09MB + Index: 0.27MB + Engine InnoDB wp_sfx_automatewoo_customer_meta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_sfx_automatewoo_events: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB wp_sfx_automatewoo_guests: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB wp_sfx_automatewoo_guest_meta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_sfx_automatewoo_logs: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB wp_sfx_automatewoo_log_meta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_sfx_automatewoo_queue: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB wp_sfx_automatewoo_queue_meta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_sfx_commentmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_sfx_comments: Daten: 1.52MB + Index: 0.95MB + Engine InnoDB wp_sfx_ctf_feed_locator: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_sfx_depicter_documents: Daten: 2.03MB + Index: 0.03MB + Engine InnoDB wp_sfx_depicter_options: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wp_sfx_e_events: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wp_sfx_e_notes: Daten: 0.03MB + Index: 0.17MB + Engine InnoDB wp_sfx_e_notes_users_relations: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB wp_sfx_e_submissions: Daten: 0.03MB + Index: 0.27MB + Engine InnoDB wp_sfx_e_submissions_actions_log: Daten: 0.02MB + Index: 0.11MB + Engine InnoDB wp_sfx_e_submissions_values: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_sfx_ff_scheduled_actions: Daten: 0.06MB + Index: 0.00MB + Engine InnoDB wp_sfx_fluentform_coupons: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB wp_sfx_fluentform_draft_submissions: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB wp_sfx_fluentform_entry_details: Daten: 0.05MB + Index: 0.00MB + Engine InnoDB wp_sfx_fluentform_forms: Daten: 0.11MB + Index: 0.00MB + Engine InnoDB wp_sfx_fluentform_form_analytics: Daten: 1.48MB + Index: 0.00MB + Engine InnoDB wp_sfx_fluentform_form_meta: Daten: 0.11MB + Index: 0.00MB + Engine InnoDB wp_sfx_fluentform_logs: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB wp_sfx_fluentform_order_items: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB wp_sfx_fluentform_submissions: Daten: 0.05MB + Index: 0.00MB + Engine InnoDB wp_sfx_fluentform_submission_meta: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB wp_sfx_fluentform_subscriptions: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB wp_sfx_fluentform_transactions: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB wp_sfx_hfcm_scripts: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB wp_sfx_links: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wp_sfx_mailpoet_custom_fields: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wp_sfx_mailpoet_dynamic_segment_filters: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wp_sfx_mailpoet_feature_flags: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wp_sfx_mailpoet_forms: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB wp_sfx_mailpoet_log: Daten: 3.02MB + Index: 0.00MB + Engine InnoDB wp_sfx_mailpoet_mapping_to_external_entities: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wp_sfx_mailpoet_newsletters: Daten: 1.41MB + Index: 0.03MB + Engine InnoDB wp_sfx_mailpoet_newsletter_links: Daten: 0.11MB + Index: 0.11MB + Engine InnoDB wp_sfx_mailpoet_newsletter_option: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wp_sfx_mailpoet_newsletter_option_fields: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wp_sfx_mailpoet_newsletter_posts: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wp_sfx_mailpoet_newsletter_segment: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wp_sfx_mailpoet_newsletter_templates: Daten: 12.06MB + Index: 0.00MB + Engine InnoDB wp_sfx_mailpoet_scheduled_tasks: Daten: 0.17MB + Index: 0.16MB + Engine InnoDB wp_sfx_mailpoet_scheduled_task_subscribers: Daten: 3.52MB + Index: 1.50MB + Engine InnoDB wp_sfx_mailpoet_segments: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_sfx_mailpoet_sending_queues: Daten: 2.52MB + Index: 0.03MB + Engine InnoDB wp_sfx_mailpoet_settings: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wp_sfx_mailpoet_statistics_bounces: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB wp_sfx_mailpoet_statistics_clicks: Daten: 0.08MB + Index: 0.05MB + Engine InnoDB wp_sfx_mailpoet_statistics_forms: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wp_sfx_mailpoet_statistics_newsletters: Daten: 0.23MB + Index: 0.23MB + Engine InnoDB wp_sfx_mailpoet_statistics_opens: Daten: 0.13MB + Index: 0.33MB + Engine InnoDB wp_sfx_mailpoet_statistics_unsubscribes: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB wp_sfx_mailpoet_statistics_woocommerce_purchases: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB wp_sfx_mailpoet_stats_notifications: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_sfx_mailpoet_subscribers: Daten: 0.27MB + Index: 0.34MB + Engine InnoDB wp_sfx_mailpoet_subscriber_custom_field: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wp_sfx_mailpoet_subscriber_ips: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wp_sfx_mailpoet_subscriber_segment: Daten: 0.25MB + Index: 0.25MB + Engine InnoDB wp_sfx_mailpoet_subscriber_tag: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_sfx_mailpoet_tags: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wp_sfx_mailpoet_user_agents: Daten: 0.09MB + Index: 0.02MB + Engine InnoDB wp_sfx_mailpoet_user_flags: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wp_sfx_options: Daten: 12.05MB + Index: 0.17MB + Engine InnoDB wp_sfx_payone_api_log: Daten: 0.08MB + Index: 0.02MB + Engine InnoDB wp_sfx_payone_transaction_log: Daten: 0.06MB + Index: 0.03MB + Engine InnoDB wp_sfx_postmeta: Daten: 396.55MB + Index: 13.88MB + Engine InnoDB wp_sfx_posts: Daten: 198.33MB + Index: 3.70MB + Engine InnoDB wp_sfx_pum_subscribers: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB wp_sfx_redirection_404: Daten: 1.02MB + Index: 0.11MB + Engine InnoDB wp_sfx_redirection_groups: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_sfx_redirection_items: Daten: 0.02MB + Index: 0.09MB + Engine InnoDB wp_sfx_redirection_logs: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB wp_sfx_revslider_css: Daten: 0.13MB + Index: 0.02MB + Engine InnoDB wp_sfx_revslider_css_bkp: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wp_sfx_revslider_layer_animations: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB wp_sfx_revslider_layer_animations_bkp: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB wp_sfx_revslider_navigations: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB wp_sfx_revslider_navigations_bkp: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB wp_sfx_revslider_sliders: Daten: 0.20MB + Index: 0.02MB + Engine InnoDB wp_sfx_revslider_sliders_bkp: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wp_sfx_revslider_slides: Daten: 0.38MB + Index: 0.02MB + Engine InnoDB wp_sfx_revslider_slides_bkp: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wp_sfx_revslider_static_slides: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wp_sfx_revslider_static_slides_bkp: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wp_sfx_simple_history: Daten: 19.05MB + Index: 6.27MB + Engine InnoDB wp_sfx_simple_history_contexts: Daten: 63.09MB + Index: 39.20MB + Engine InnoDB wp_sfx_tec_events: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wp_sfx_tec_occurrences: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_sfx_termmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_sfx_terms: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_sfx_term_relationships: Daten: 0.11MB + Index: 0.06MB + Engine InnoDB wp_sfx_term_taxonomy: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_sfx_usermeta: Daten: 3.36MB + Index: 2.84MB + Engine InnoDB wp_sfx_users: Daten: 0.20MB + Index: 0.17MB + Engine InnoDB wp_sfx_wc_admin_notes: Daten: 0.06MB + Index: 0.00MB + Engine InnoDB wp_sfx_wc_admin_note_actions: Daten: 0.05MB + Index: 0.02MB + Engine InnoDB wp_sfx_wc_category_lookup: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB wp_sfx_wc_customer_lookup: Daten: 0.05MB + Index: 0.03MB + Engine InnoDB wp_sfx_wc_download_log: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_sfx_wc_order_coupon_lookup: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_sfx_wc_order_product_lookup: Daten: 0.13MB + Index: 0.16MB + Engine InnoDB wp_sfx_wc_order_stats: Daten: 0.13MB + Index: 0.11MB + Engine InnoDB wp_sfx_wc_order_tax_lookup: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB wp_sfx_wc_product_attributes_lookup: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wp_sfx_wc_product_download_directories: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wp_sfx_wc_product_meta_lookup: Daten: 0.02MB + Index: 0.09MB + Engine InnoDB wp_sfx_wc_rate_limits: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wp_sfx_wc_reserved_stock: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB wp_sfx_wc_tax_rate_classes: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wp_sfx_wc_webhooks: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wp_sfx_wpstg_queue: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB wp_sfx_yoast_indexable: Daten: 3.45MB + Index: 1.52MB + Engine InnoDB wp_sfx_yoast_indexable_hierarchy: Daten: 0.34MB + Index: 0.34MB + Engine InnoDB wp_sfx_yoast_migrations: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB wp_sfx_yoast_primary_term: Daten: 0.05MB + Index: 0.03MB + Engine InnoDB wp_sfx_yoast_seo_links: Daten: 0.47MB + Index: 0.27MB + Engine InnoDB ### Post Type Counts ### acf-field: 11 acf-field-group: 6 attachment: 1428 aw_workflow: 1 clients: 5 course: 83 custom_css: 2 elementor_icons: 1 elementor_library: 58 elementskit_content: 12 flamingo_contact: 6 flamingo_inbound: 4 forum: 1 glossar: 227 learning-hack: 12 lesson: 9 mailpoet_page: 1 nav_menu_item: 50 oembed_cache: 1 page: 127 partner: 1 popup: 7 popup_theme: 8 post: 26 postman_sent_mail: 250 product: 18 question: 4 quiz: 6 reply: 3 revision: 8560 shop_coupon: 9 shop_order: 849 shop_order_refund: 2 shop_subscription: 344 synchronous-learning: 6 tec_tc_attendee: 5 tec_tc_order: 42 tec_tc_ticket: 5 testimonials: 7 ticket-meta-fieldset: 9 topic: 3 tribe_events: 72 tribe_organizer: 8 tribe_rsvp_attendees: 1482 tribe_rsvp_tickets: 59 tribe_venue: 7 viwec_template: 21 wp_global_styles: 2 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (37) ### Advanced Custom Fields PRO: von WP Engine – 6.0.3 bbPress: von Die Mitwirkenden von bbPress – 2.6.9 Yoast Duplicate Post: von Enrico Battocchi & Team Yoast – 4.5 GTM4WP: von Thomas Geiger – 1.16.1 Elementor Pro: von Elementor.com – 3.7.7 Elementor: von Elementor.com – 3.7.8 ElementsKit Lite: von Wpmet – 2.7.3 Email Template Customizer for WooCommerce: von VillaTheme – 1.1.16 Emeritus Core: von Qode Interactive – 1.0 Emeritus Membership: von Qode Interactive – 1.0 SBS Emeritus Integration: von Step-Byte-Service GmbH – 1.0.0 Envato Market: von Envato – 2.0.7 Event Tickets Plus: von The Events Calendar – 5.6.1 Event Tickets: von Der Veranstaltungskalender – 5.5.2 Fluent Forms Connector for MailPoet: von WPManageNinja LLC – 1.0.1 Fluent Forms: von Contact Form - WPManageNinja LLC – 4.3.20 Fluent Forms Pro Add-On-Paket: von Fluent Forms – 4.3.19 Header Footer Code Manager: von 99robots – 1.1.29 Loco Translate: von Tim Whitlock – 2.6.3 MailPoet Premium: von MailPoet – 3.101.0 MailPoet: von MailPoet – 3.101.1 Post SMTP: von Post SMTP – 2.1.10 Qi Addons For Elementor: von Qode Interactive – 1.5.4 Qode Framework: von Qode Interactive – 1.1.4 Redirection: von John Godley – 5.3.4 SBS Wordpress Basis Plugin: von Step-Byte-Service GmbH – 1.0.0 Simple History: von Pär Thernström – 3.3.0 The Events Calendar: von The Events Calendar – 6.0.2 Converter for Media: von Image Optimization Team by matt plugins – 5.3.1 Advanced Order Export For WooCommerce: von AlgolPlus – 3.3.3 WooCommerce Stripe Gateway: von WooCommerce – 6.9.0 German Market: von MarketPress – 3.17 WooCommerce PayPal Payments: von WooCommerce – 1.9.4 WooCommerce Subscriptions: von WooCommerce – 4.0.2 WooCommerce: von Automattic – 7.0.0 Yoast SEO: von Team Yoast – 19.9 WP Rollback: von GiveWP.com – 1.7.2 ### Inactive Plugins (3) ### Depicter: von Averta – 1.3.5 ElementsKit Pro: von Wpmet – 2.8.0 PAYONE Payment for WooCommerce: von PAYONE GmbH – 2.3.0 ### Must Use Plugins (1) ### Elementor Safe Mode: von Elementor.com – 1.0.0 ### Settings ### API Enabled: – Force SSL: – Currency: EUR (€) Currency Position: right Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) subscription (subscription) variable (variable) variable subscription (variable-subscription) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: – ### WC Pages ### Shop-Basis: ❌ Die Sichtbarkeit der Seite sollte öffentlich sein Warenkorb: #11 - /warenkorb/ Kasse: #12 - /kasse/ Mein Konto: #13 - /mein-konto/ Allgemeine Geschäftsbedingungen: #12620 - /allgemeine_geschaeftsbedingungen/ ### Theme ### Name: Emeritus Child Version: 1.1 Author URL: https://qodeinteractive.com Child Theme: ✔ Parent Theme Name: Emeritus Parent Theme Version: 1.1 Parent Theme Author URL: https://qodeinteractive.com WooCommerce Support: ✔ ### Templates ### Overrides: emeritus-child/woocommerce/cart/cart-empty.php emeritus-child/woocommerce/cart/cart.php emeritus-child/woocommerce/cart/proceed-to-checkout-button.php emeritus-child/woocommerce/checkout/payment.php emeritus-child/woocommerce/checkout/thankyou.php emeritus/inc/woocommerce/templates/content-widget-product.php emeritus-child/woocommerce/global/form-login.php emeritus/inc/woocommerce/templates/global/quantity-input.php emeritus-child/woocommerce/myaccount/dashboard.php emeritus-child/woocommerce/myaccount/form-edit-account.php emeritus-child/woocommerce/myaccount/form-login.php Version 4.1.0 ist veraltet. Die Hauptversion ist 6.0.0 emeritus-child/woocommerce/myaccount/form-lost-password.php emeritus-child/woocommerce/myaccount/form-reset-password.php emeritus-child/woocommerce/myaccount/lost-password-confirmation.php emeritus-child/woocommerce/myaccount/navigation.php Outdated Templates: ❌ Erfahre wie du aktualisieren kannst ### Abonnements ### WCS_DEBUG: ✔ Nein Subscriptions Mode: ✔ Live Subscriptions Live URL: https://www.siteadress.com/ Subscriptions Template Theme Overrides: emeritus-child/woocommerce/myaccount/subscription-details.php emeritus-child/woocommerce/single-product/add-to-cart/subscription.php Subscription Statuses: trash: 1 wc-active: 266 wc-expired: 1 wc-pending: 7 wc-on-hold: 36 wc-cancelled: 33 WooCommerce Account Connected: ❌ No Report Cache Enabled: ✔ Ja Cache Update Failures: ✔ 0 Fehler ### Shop-Einrichtung ### Country / State: Deutschland — Nordrhein-Westfalen ### Abonnements nach Zahlungs-Gateway ### other: wc-cancelled: 3 wc-on-hold: 13 PayPal: wc-active: 13 wc-cancelled: 7 wc-on-hold: 6 wc-pending: 2 Stripe: wc-active: 6 wc-cancelled: 1 wc-on-hold: 1 wc-pending: 1 ### Zahlungs-Gateway-Unterstützung ### Stripe: products refunds tokenization add_payment_method subscriptions subscription_cancellation subscription_suspension subscription_reactivation subscription_amount_changes subscription_date_changes subscription_payment_method_change subscription_payment_method_change_customer subscription_payment_method_change_admin multiple_subscriptions PayPal: refunds products subscriptions subscription_cancellation subscription_suspension subscription_reactivation subscription_amount_changes subscription_date_changes subscription_payment_method_change subscription_payment_method_change_customer subscription_payment_method_change_admin multiple_subscriptions ### WooCommerce PayPal Payments ### Onboarded: ✔ Shop country code: DE WooCommerce currency supported: ✔ PayPal card processing available in country: ✔ Pay Later messaging available in country: ✔ Webhook status: ✔ Vault enabled: ✔ Logging enabled: ✔ Reference Transactions: – Used PayPal Checkout plugin: – Tracking enabled: – ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products experimental-product-tour shipping-smart-defaults shipping-setting-tour homescreen marketing multichannel-marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js new-product-management-experience settings Daily Cron: ✔ Next scheduled: 2022-10-26 10:30:53 +02:00 Options: ✔ Notes: 84 Onboarding: completed ### Action Scheduler ### Complete: 2.940 Oldest: 2022-10-06 16:38:51 +0200 Newest: 2022-10-26 11:03:47 +0200 Failed: 39 Oldest: 2022-05-07 09:08:53 +0200 Newest: 2022-05-09 12:34:46 +0200 Pending: 272 Oldest: 2022-10-26 11:49:36 +0200 Newest: 2023-10-12 17:05:36 +0200 ### Status report information ### Generated at: 2022-10-26 11:27:41 +02:00 ` ```
Sirvijver commented 1 year ago

Hello @PineappleProduction

Thank you for reaching out to us, we are here to help. We are aware of this issue and have a bug open for it. Normally I would link your support request to the bug, and you would be updated when we get a fix in place for such an issue, but we don't use GitHub for support requests.

If you want to get an update when we get a fix in place for this, I suggest you reach out to the support team and ask the support team to link your support request to the internal bug "PCP-812".

The problem is caused by the fact that the payment method is not getting saved/vaulted when there is no payment being made. This is an issue for PayPal, since subscriptions cannot be sold if the payment method is not stored. If you added a 1 cent payment, the issue would not occur, but I expect this is not the solution you are looking for.

At the moment, I cannot tell you what the timeline is for this bug to get resolved, so I would still advise you to open a new support request in order to get updated on this matter. I will close this support request.

Kind regards, Joost