We have a problem with some orders that are not correctly charged by Paypal. The system is forcing the change of status from "pending payment" to "completed" once we send the order status as being completed. We are a fulfillment company and once we fully pack an order we send the order status to WooCommerce.
We send a PUT request with the following body: {"status" : "completed"}
When we pull orders that need fulfillment, we only pull orders with a status of 'pending' or 'processing'.
What can we do to avoid this kind of issue.
Payment gateway is paypal standard (PayPal Standard redirects customers to PayPal to enter their payment information.)
Example shop: eatsmallgiants.com
Example order: 8867
The payment is cancelled, and we never received the money which is a big problem.
Hello,
We have a problem with some orders that are not correctly charged by Paypal. The system is forcing the change of status from "pending payment" to "completed" once we send the order status as being completed. We are a fulfillment company and once we fully pack an order we send the order status to WooCommerce. We send a PUT request with the following body: {"status" : "completed"} When we pull orders that need fulfillment, we only pull orders with a status of 'pending' or 'processing'.
What can we do to avoid this kind of issue.
Payment gateway is paypal standard (PayPal Standard redirects customers to PayPal to enter their payment information.) Example shop: eatsmallgiants.com Example order: 8867
The payment is cancelled, and we never received the money which is a big problem.