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woocommerce / woocommerce-square

Square POS and Payments Integration
https://woo.com/products/square
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Gift card failure not logged #38

Open WillBrubaker opened 1 year ago

WillBrubaker commented 1 year ago

Describe the bug

A user has it enabled on their end and attempting to use a GC with funds loaded to complete a purchase on their site. When applying the card, they receive the following error: There was an error while applying the gift card. The issue is, there is no log created, and no other information as to why the card isn’t working.

p1699970319724669-slack-C3NCP7ZJ6

To reproduce

  1. Do something to remove the woocommerce_square_gift_card_payment_token from the session
  2. Use the gift card and get the error message
  3. Try to find the reason in the log, but nothing was logged :( https://github.com/woocommerce/woocommerce-square/blob/57f5ca735cfaed40dfb2ecee57659a807fd4cbaa/includes/Gateway/Gift_Card.php#L301

Screenshots

Expected behavior

Something in the log. Additionally, it would be nice to have the ability to test things like this in sandbox mode.

Environment (please complete the following information):

Additional details

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### Action Scheduler ### Canceled: 14 Oldest: 2023-10-17 02:47:59 +0000 Newest: -0001-11-30 00:00:00 +0000 Complete: 2,790 Oldest: 2023-10-16 00:13:26 +0000 Newest: 2023-11-09 03:35:40 +0000 Failed: 141 Oldest: 2023-03-02 00:49:01 +0000 Newest: 2023-11-13 03:26:07 +0000 Pending: 27 Oldest: 2023-11-14 03:38:41 +0000 Newest: 2024-10-11 04:17:37 +0000 ### Status report information ### Generated at: 2023-11-14 15:35:52 -07:00 ```
WillBrubaker commented 1 year ago

Do something to remove the woocommerce_square_gift_card_payment_token from the session

So...in sandbox mode, you can just change https://github.com/woocommerce/woocommerce-square/blob/57f5ca735cfaed40dfb2ecee57659a807fd4cbaa/includes/Gateway/Gift_Card.php#L246C3-L246C19 to $payment_token = true, so I guess some debug logging to try and help narrow down why there's no token is what I would expect.

nicholasjeberlin commented 12 months ago

Just noting that we said we'd follow up with the user from 7312343-zen when this is fixed.

WillBrubaker commented 12 months ago

@nicholasjeberlin I'm very confused. I only opened an issue to note the lack of any logged information. Getting that information logged will do nothing to actually solve the problem the user is experiencing. They will need to figure out why the session value isn't set.

nicholasjeberlin commented 12 months ago

@WillBrubaker

My apologies. I think some context got lost throughout the interaction and notes.

I'll take a closer look tomorrow and touch base.