woocommerce / woocommerce-square

Square POS and Payments Integration
https://woo.com/products/square
Other
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Checkout: Square Credit card checkout takes over 10 seconds #90

Closed spraveenitpro closed 3 months ago

spraveenitpro commented 5 months ago

Describe the bug

Square credit checkout is taking over 10 seconds, with just default theme along with WooCommerce + square

https://github.com/woocommerce/woocommerce-square/assets/552016/1fb8d442-4310-47b4-b140-acb658d9d8a9

To reproduce

  1. Install latest version of WooCommerce + square
  2. Setup Square sandbox and checkout with credit card
  3. Measure the time taken
  4. Using the default theme storefront

Screenshots

Screencast. https://github.com/woocommerce/woocommerce-square/assets/552016/1fb8d442-4310-47b4-b140-acb658d9d8a9

Environment (please complete the following information):

Additional details

System status ``` ` ### WordPress Environment ### WordPress address (URL): https://woocommerce.mystagingwebsite.com Site address (URL): https://woocommerce.mystagingwebsite.com WC Version: 8.7.0 REST API Version: ✔ 8.7.0 Action Scheduler Version: ✔ 3.7.2 Log Directory Writable: ✔ WP Version: 6.5 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: ✔ WP Cron: ✔ Language: en_US External object cache: ✔ ### Server Environment ### Server Info: nginx PHP Version: 7.4.33 PHP Post Max Size: 2 GB PHP Time Limit: 1200 PHP Max Input Vars: 6144 cURL Version: 8.4.0 OpenSSL/1.1.1w SUHOSIN Installed: – MySQL Version: 5.5.5-10.4.26-MariaDB-log Max Upload Size: 2 GB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 8.7.0 WC Database Prefix: wp_ Total Database Size: 34.72MB Database Data Size: 23.63MB Database Index Size: 11.09MB wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB 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Gunn – 1.4 WP File Manager: by mndpsingh287 – 7.1.3 WP Log Viewer: by Maxwell Berkel – 1.2.1 WP Mail Log: by Callum Macdonald – 0.2 WP Max Submit Protect: by Academe Computing – 1.1.2 WP phpMyAdmin: by Puvox.software – 5.1.1.05 WP reCaptcha Integration: by Jörn Lund – 1.2.1 WP Rollback: by Impress.org – 1.7.1 WP Safe Updates: by @anttiviljami – 1.0.8-alpha ### Dropin Plugins () ### advanced-cache.php: advanced-cache.php db.php: db.php object-cache.php: Memcached ### Must Use Plugins (1) ### Health Check Troubleshooting Mode: by – 1.7.1 ### Settings ### API Enabled: – Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: accommodation-booking (accommodation-booking) booking (booking) bundle (bundle) composite (composite) external (external) grouped (grouped) mix and match (mix-and-match) photography (photography) simple (simple) subscription (subscription) variable (variable) variable subscription (variable-subscription) Taxonomies: Product Visibility: exclude_from_catalog (exclude_from_catalog) exclude_from_search (exclude_from_search) exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to Woo.com: – Enforce Approved Product Download Directories: – HPOS feature screen enabled: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: – ### Logging ### Enabled: ✔ Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2 Retention period: 30 days Level threshold: – Log directory size: 2 MB ### WC Pages ### Shop base: #2950 - /2950-2/ Cart: #2506 - /cart/ Checkout: #2507 - /checkout/ My account: #2508 - /my-account/ Terms and conditions: #2711 - /about/ ### Theme ### Name: Storefront Version: 4.5.4 Author URL: https://woo.com/ Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: – ### Square ### Environment: Production Tokenization Enabled: ✔ Debug Mode: Save to Log ### Cash App Pay (Square) ### Environment: Production Debug Mode: Save to Log ### Admin ### Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks product-variation-management product-virtual-downloadable product-external-affiliate product-grouped product-linked remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: customize-store minified-js new-product-management-experience product-pre-publish-modal settings async-product-editor-category-field Daily Cron: ✔ Next scheduled: 2024-04-04 01:47:03 -07:00 Options: ✔ Notes: 121 Onboarding: completed ### Action Scheduler ### Complete: 2,404 Oldest: 2024-03-03 00:19:16 -0800 Newest: 2024-04-02 22:08:54 -0700 Pending: 4 Oldest: 2024-04-02 22:11:44 -0700 Newest: 2024-04-03 19:30:42 -0700 Failed: 45 Oldest: 2024-01-03 11:51:08 -0800 Newest: 2024-04-02 21:50:03 -0700 Canceled: 2 Oldest: 2024-03-14 03:56:07 -0700 Newest: 2024-03-18 01:49:47 -0700 ### Status report information ### Generated at: 2024-04-02 22:10:50 -07:00 ` ```
ldr2273 commented 4 months ago

7890006-zen

jeffpaul commented 3 months ago

@spraveenitpro @ldr2273 @wjrosa I set up a similar environment with the WP/Woo/Square/Storefront versions noted in the issue but am not seeing any ~9 second delays in processing orders.

In digging deeper into the provided Site Health Export, two things jumped out at me. First was the https://woocommerce.mystagingwebsite.com domain and second was the massive amount of inactive plugins. While I'll allow that installing that many plugins, but not activating shouldn't cause problems though its hard to know how many of those inactive plugins were once active and still leaving cruft that could be impacting performance.

However the https://woocommerce.mystagingwebsite.com domain, after a little more digging, seems to be a Pressable staging site.

So, those two things together lead me to believe that the slowness seen in the checkout video provided are more likely a staging site or too-many-plugin-performance-cruft issue especially since I cannot replicate with a simple WP/Woo/Square/Storefront setup.

So unless there's additional information that can be provided on this specific site/issue, I'm considering this something that could be closed as invalid.

jeffpaul commented 3 months ago

Closing as not a valid Production site issue, but if others see this sort of slow response in Production then please provide environmental details so we can try to reproduce, triage, and resolve... thanks!

develper1122 commented 3 months ago

Hi @jeffpaul . Yes i can share the credentials for another site as well. So that you can work on this. Can you tell how can i share?

develper1122 commented 3 months ago

Closing as not a valid Production site issue, but if others see this sort of slow response in Production then please provide environmental details so we can try to reproduce, triage, and resolve... thanks!

Yes i can share the credentials for production. we have an environment where we already have a simple WP/Woo/Square/Storefront setup and still there is loading time of 12 to 14 sec.

develper1122 commented 3 months ago

@jeffpaul I have requested the WooSupport to share the credentials for Production site with you. It would be really great if we can get to the bottom of this. This issue has been dragged for a long time now.

jeffpaul commented 3 months ago

@spraveenitpro @ldr2273 can either of you confirm that production site, site health export specifics, and reproducibility?

develper1122 commented 3 months ago

@spraveenitpro @ldr2273 can either of you confirm that production site, site health export specifics, and reproducibility?

Please try on another prod environment that is already shared with Woo Support

develper1122 commented 3 months ago

@jeffpaul can you please mark this issue open and on priority again? Because this is still pending.

jeffpaul commented 3 months ago

@develper1122 the best course will be for you to coordinate directly with Woo.com Support who can help triage directly with credentials you share them... once there's additional details on potential root causes identified there we'll have something actionable here. Otherwise all the tests we've run have shown no slowdowns when using WP, Woo, and Square.