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woocommerce / woocommerce-subscriptions-importer-exporter

Import your subscribers to WooCommerce from a CSV. Or export your subscription data from WooCommerce to CSV.
GNU General Public License v3.0
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Issues Importing Stripe BACS Subscriptions #264

Open GavsGoneAgain opened 1 year ago

GavsGoneAgain commented 1 year ago

Hi,

I hope you can help. We are struggling to import stripe BACS payments to our WooCommerce Subscription using your plugin. I have attached the warning message we are receiving when attempting to import the stripe_bacs subscription.

Membership CSV Importer

Is stripe_bacs supported by the plugin? We've enabled it via our wc-settings > checkout page and have successfully completed payment tests. We are currently in test mode and we are using WCFM - Payment System Multivendor Marketplace and Payment Plugins for Stripe Payment System in conjunction to handle our payments and split payments to our vendors.

I've copied our test cus_id from our Stripe Dashboard. Here are the following values we are setting in the import file. I noticed in the support docs for _stripe_source_id to use src or card but these are not available for bacs payments so it seems?

Example Test Values: payment_method = stripe_bacs payment_method_post_meta = _stripe_customer_id:cus_NTOgnUC3lXIZux|_stripe_source_id:pm_1MoKFtEn7sa2GxcVNbAcrIxX

I've also tried setting the BACS payment as the default payment on our customer's profile on Stripe and tried importing with the following: payment_method = stripe_bacs payment_method_post_meta = _stripe_customer_id:cus_NTOgnUC3lXIZux & payment_method = stripe_bacs payment_method_post_meta = _stripe_customer_id:cus_NTOgnUC3lXIZux|_stripe_source_id:

But unfortunately cannot figure out why?

Please you could let me know if this is even possible or if there is something I am doing incorrectly.

If you need any further details from me, just let me know.

Many thanks.

Gavin

ceri-richmond commented 3 months ago

@GavsGoneAgain did you get a response outside of this thread on this issue? And/or did you manage to work around it? I’m facing a similar challenge.

GavsGoneAgain commented 3 months ago

Hi Ceri,

We've put the debugging on hold. We've not resolved the issue, no doubt it's some plugin/theme conflict issue.

I am sure we will come back to it but unfortunately, we have some other priorities at this time.

Thanks for reaching out.

Gavin

On Sat, 1 Jun 2024 at 18:21, Ceri @.***> wrote:

@GavsGoneAgain https://github.com/GavsGoneAgain did you get a direct response outside of this thread on this? And/or did you manage to work around it? Facing similar issues here.

— Reply to this email directly, view it on GitHub https://github.com/woocommerce/woocommerce-subscriptions-importer-exporter/issues/264#issuecomment-2143412079, or unsubscribe https://github.com/notifications/unsubscribe-auth/ANK5NTDQ7DXY6VTJXLJMZW3ZFGVDNAVCNFSM6AAAAAAWTVXBBCVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDCNBTGQYTEMBXHE . You are receiving this because you were mentioned.Message ID: <woocommerce/woocommerce-subscriptions-importer-exporter/issues/264/2143412079 @github.com>