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In stock status message on front-end missing for product variations #19978

Closed rocketeer76 closed 6 years ago

rocketeer76 commented 6 years ago

When using a product with variations, the "in stock" message on the front end vanishes upon selection of variants that are in stock (no stock management). The "in stock" message is visible on the parent before variants have been selected (the parent doesn't handle stock).

Stock related headers used when importing variants from the CSV Import Suite: stock -> blank stock_status -> instock meta:_manage_stock -> no meta:_backorders -> no

tax:product_visibility seems to have no function for individual variations that are in stock (no stock management).

WordPress Environment

Home URL: Site URL: WC Version: 3.3.5 Log Directory Writable: ✔ WP Version: 4.9.5 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: sv_SE

Server Environment

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SUHOSIN Installed: – Max Upload Size: 32 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔

Database

WC Database Version: 3.3.5 WC Database Prefix: wp_ Total databasstorlek: 60.45MB Datastorlek för databas: 40.09MB Indexstorlek för databas: 20.36MB wp_woocommerce_sessions: Data: 0.02 MB + Index: 0.02 MB wp_woocommerce_api_keys: Data: 0.02 MB + Index: 0.03 MB wp_woocommerce_attribute_taxonomies: Data: 0.02 MB + Index: 0.02 MB wp_woocommerce_downloadable_product_permissions: Data: 0.02 MB + Index: 0.05 MB wp_woocommerce_order_items: Data: 0.02 MB + Index: 0.02 MB wp_woocommerce_order_itemmeta: Data: 0.02 MB + Index: 0.03 MB wp_woocommerce_tax_rates: Data: 0.02 MB + Index: 0.06 MB wp_woocommerce_tax_rate_locations: Data: 0.02 MB + Index: 0.03 MB wp_woocommerce_shipping_zones: Data: 0.02 MB + Index: 0.00 MB wp_woocommerce_shipping_zone_locations: Data: 0.02 MB + Index: 0.03 MB wp_woocommerce_shipping_zone_methods: Data: 0.02 MB + Index: 0.00 MB wp_woocommerce_payment_tokens: Data: 0.02 MB + Index: 0.02 MB wp_woocommerce_payment_tokenmeta: Data: 0.02 MB + Index: 0.03 MB wp_woocommerce_log: Data: 0.02 MB + Index: 0.02 MB wp_commentmeta: Data: 0.02 MB + Index: 0.03 MB wp_comments: Data: 0.02 MB + Index: 0.09 MB wp_links: Data: 0.02 MB + Index: 0.02 MB wp_options: Data: 2.06 MB + Index: 0.41 MB wp_postmeta: Data: 32.23 MB + Index: 15.59 MB wp_posts: Data: 3.52 MB + Index: 2.08 MB wp_termmeta: Data: 0.09 MB + Index: 0.11 MB wp_terms: Data: 0.11 MB + Index: 0.13 MB wp_term_relationships: Data: 1.19 MB + Index: 1.22 MB wp_term_taxonomy: Data: 0.14 MB + Index: 0.17 MB wp_usermeta: Data: 0.02 MB + Index: 0.03 MB wp_users: Data: 0.02 MB + Index: 0.05 MB wp_wc_download_log: Data: 0.02 MB + Index: 0.03 MB wp_wc_webhooks: Data: 0.02 MB + Index: 0.02 MB wp_yoast_seo_links: Data: 0.02 MB + Index: 0.02 MB wp_yoast_seo_meta: Data: 0.31 MB + Index: 0.00 MB

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attachment: 3439 customize_changeset: 4 nav_menu_item: 8 page: 14 post: 2 product: 595 product_variation: 1943 revision: 14 shipping_package: 5 slider: 3 wpcf7_contact_form: 1

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Akismet Anti-Spam: av Automattic – 4.0.3 Contact Form 7: av Takayuki Miyoshi – 5.0.1 Kidz Theme Functionality: av ideapark.kz – 1.4.2 Kidz Theme Wishlist: av ideapark.kz – 1.2 Loco Translate: av Tim Whitlock – 2.1.3 Regenerate Thumbnails: av Alex Mills (Viper007Bond) – 3.0.2 SVG Support: av Benbodhi – 2.3.15 WooCommerce Advanced Shipping Packages: av WooCommerce – 1.1.4 – Inte testat med den aktiva versionen för WooCommerce WooCommerce Brands: av WooCommerce – 1.6.0 – 1.6.1 finns tillgänglig WooCommerce Breadcrumb Permalinks: av Captain Theme – 1.1.1 – Inte testat med den aktiva versionen för WooCommerce WooCommerce Stripe Gateway: av WooCommerce – 4.1.2 WooCommerce Measurement Price Calculator: av SkyVerge – 3.13.2 – 3.13.3 finns tillgänglig WooCommerce Product CSV Import Suite: av WooCommerce – 1.10.17 WooCommerce Sequential Order Numbers Pro: av SkyVerge – 1.12.0 WooCommerce: av Automattic – 3.3.5 Yoast SEO Premium: av Team Yoast – 6.3 Yoast SEO: WooCommerce: av Team Yoast – 6.3 – Inte testat med den aktiva versionen för WooCommerce

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3rdEyeBall commented 6 years ago

Thanks for posting this. Been fighting this bug for weeks now. Changing inventory settings, even disabling inventory control altogether do nothing. Change product to simple product, then save and change back to variable product.. All I can do is get it working again and then maybe an hour later or less (sometimes minutes) and it's back to missing add-to-cart buttons again and items reported as 'out of stock' whether or not they are.

Im assuming it's a bug with the price meta key, as a couple months ago I was working with an import/export feature to add new products in bulk. The bug however, affects all products randomly.

Hopefully we get some insight. ``

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Name: Neighborhood Theme Version: 3.4.76 Author URL: https://themeforest.net/item/neighborhood-responsive-multipurpose-shop-theme/5086341?s_rank=1 Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔

Templates

Overrides: cncfabulous/woocommerce/archive-product.php cncfabulous/woocommerce/cart/cart-empty.php cncfabulous/woocommerce/cart/cart-totals.php cncfabulous/woocommerce/cart/cart.php cncfabulous/woocommerce/cart/cross-sells.php cncfabulous/woocommerce/checkout/form-billing.php cncfabulous/woocommerce/checkout/form-checkout.php cncfabulous/woocommerce/checkout/form-shipping.php cncfabulous/woocommerce/content-product.php cncfabulous/woocommerce/content-product_cat.php cncfabulous/woocommerce/content-single-product.php cncfabulous/woocommerce/global/quantity-input.php cncfabulous/woocommerce/loop/loop-end.php cncfabulous/woocommerce/loop/loop-start.php cncfabulous/woocommerce/loop/result-count.php cncfabulous/woocommerce/myaccount/form-login.php cncfabulous/woocommerce/single-product/meta.php cncfabulous/woocommerce/single-product/product-image.php cncfabulous/woocommerce/single-product/product-thumbnails.php /var/www/html/wp-content/plugins/yith-woocommerce-advanced-reviews-premium/templates/ywar-rating.php cncfabulous/woocommerce/single-product/related.php cncfabulous/woocommerce/single-product/tabs/description.php cncfabulous/woocommerce/single-product/tabs/tabs.php cncfabulous/woocommerce/single-product/up-sells.php cncfabulous/woocommerce/single-product.php cncfabulous/woocommerce/taxonomy-product_cat.php cncfabulous/woocommerce/taxonomy-product_tag.php

WooCommerce Google Product Feed fields

Availability: Defaults to "in stock". Bundle indicator (is_bundle): Availability date: Condition: Defaults to "new". Brand: Pre-populates from "yith_product_brand taxonomy". Manufacturer Part Number (MPN): Pre-populates from "sku taxonomy". Product Type: Pre-populates from "product_cat taxonomy". Google Product Category: Global Trade Item Number (GTIN): Gender: Defaults to "male". Age Group: Defaults to "adult". Colour: Pre-populates from "pa_powder-coating taxonomy". Size system: Defaults to "US". Delivery label: Pre-populates from "product_shipping_class taxonomy". Minimum handling time: Defaults to "1". Maximum handling time: Defaults to "2".

WooCommerce Google Product Feed options

Include variations in feed: Enabled Send item_group_id: Enabled

Payeezy Gateway Credit Card

Environment: Production Tokenization Enabled: ✔ Debug Mode: Off

Payeezy Gateway TeleCheck

Environment: Production Debug Mode: Off

Customer/Order CSV Export

Order Export Format: default Customer Export Format: default Automatically Export Orders: disabled Automatically Export Customers: disabled ``

rocketeer76 commented 6 years ago

I think something is wrong with the stock_status header. According to the documentation it can have two options: "instock" and "outofstock". Sometimes when I export products the stock_status header is onbackorder. When I import a product using "onbackorder" it looks OK in the back-end, but when I export it the stock_status header is changed to "instock" again. I've set the header backoder to "notify".

peterfabian commented 6 years ago

Hi,

Do you know when this problem started? Does this happen with the default theme (2017 or Storefront) and with all the plugins deactivated (only WooCommerce active)?

@rocketeer76 is the Add to cart button also disappearing for you (as reported by @3rdEyeBall) or is it only text In stock that disappears?

I'm afraid we need to

  1. rule out plugin/theme conflicts
  2. reproduce the problem on our side, thus anything more detailed would help us/give us clues what might be wrong.

Ad the stock_status: yes, onbackorder is a valid value for this one. There is some logic in function validate_props (https://github.com/woocommerce/woocommerce/blob/master/includes/abstracts/abstract-wc-product.php#L1302) that could cause the change you describe (judging by a quick look, not 100% sure about this particular product of yours).

rocketeer76 commented 6 years ago

@peterfabian I'm only experiencing the In stock text that disappears on the front-end when selecting a variation.

I experienced the problem a couple of weeks ago when I started building a new store. I have not tried with any other theme. Will elaborate and get back to you when I have more info.

rocketeer76 commented 6 years ago

@3rdEyeBall You might want to test with header: tax:product_visibility set to "instock" when importing the CSV on the parent products.

mikejolley commented 6 years ago

tax:product_visibility is something core sets to help filter products. This doesn't need to be imported afaik, but as we're talking about CSV Import Suite extension, not the core CSV importer.

Quickly browsing the source I see CSV import suite has:

'stock_status'  => array( 'instock', 'outofstock' ),
'backorders'    => array( 'yes', 'no', 'notify' ),

So it doesn't appear to handle onbackorder correctly which I think was a more recent change.

Please post to the helpdesk so this can be looked into in more depth, and so they can keep you posted on a fix.

cc'ing @laurendavissmith @bor0 @roykho so the extension devs are aware of a potential issue with these columns.

Closing this here as it's not part of core. The core CSV import/exporter is not affected.

Thanks

cc @peterfabian