Attributes not being pulled through correctly on orders

[TradeChem]

Describe the bug Intermittently, the attributes on orders are not being pulled through correctly, with only the first letter of the attribute showing, as follows:

Variation ID: 7448 Fragrances: v

Fragrance 2:
c

Fragrance 3:
l

Fragrance 4:
c

Container:
e

On the majority of orders, it would pull through right, i.e. vanilla, cherry etc, but on a couple we've had to call customers to confirm what fragrances they require.

Screenshots

Expected behavior Fragrances to pull through in full!

WordPress Environment

``` ` ### WordPress Environment ### Home URL: https://trade-chem.co.uk Site URL: https://trade-chem.co.uk WC Version: 3.4.4 Log Directory Writable: ✔ WP Version: 4.9.8 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: en_GB External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.2.10 PHP Post Max Size: 64 MB PHP Time Limit: 50000 PHP Max Input Vars: 5000 cURL Version: 7.38.0 OpenSSL/1.0.1t SUHOSIN Installed: – MySQL Version: ❌ 5.5.60-0+deb7u1-log - We recommend a minimum MySQL version of 5.6. See: WordPress requirements Max Upload Size: 64 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 3.4.4 WC Database Prefix: wpim_ MaxMind GeoIP Database: ✔ Total Database Size: 67.14MB Database Data Size: 53.11MB Database Index Size: 14.03MB wpim_woocommerce_sessions: Data: 21.07MB + Index: 1.16MB wpim_woocommerce_api_keys: Data: 0.00MB + Index: 0.01MB wpim_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB wpim_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB wpim_woocommerce_order_items: Data: 0.44MB + Index: 0.25MB wpim_woocommerce_order_itemmeta: Data: 1.78MB + Index: 1.30MB wpim_woocommerce_tax_rates: Data: 0.01MB + Index: 0.01MB wpim_woocommerce_tax_rate_locations: Data: 0.01MB + Index: 0.01MB wpim_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB wpim_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB wpim_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB wpim_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB wpim_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB wpim_woocommerce_log: Data: 0.00MB + Index: 0.00MB wpim_aws_cache: Data: 0.82MB + Index: 0.00MB wpim_aws_index: Data: 3.06MB + Index: 0.00MB wpim_commentmeta: Data: 0.33MB + Index: 0.27MB wpim_comments: Data: 1.41MB + Index: 0.58MB wpim_duplicator_packages: Data: 0.00MB + Index: 0.00MB wpim_ff_cache: Data: 0.00MB + Index: 0.00MB wpim_ff_comments: Data: 0.00MB + Index: 0.00MB wpim_ff_image_cache: Data: 0.00MB + Index: 0.00MB wpim_ff_options: Data: 0.00MB + Index: 0.00MB wpim_ff_posts: Data: 0.09MB + Index: 0.01MB wpim_ff_post_media: Data: 0.00MB + Index: 0.00MB wpim_ff_snapshots: Data: 0.00MB + Index: 0.00MB wpim_ff_streams: Data: 0.00MB + Index: 0.00MB wpim_ff_streams_sources: Data: 0.00MB + Index: 0.00MB wpim_links: Data: 0.00MB + Index: 0.00MB wpim_nextend2_image_storage: Data: 0.02MB + Index: 0.00MB wpim_nextend2_section_storage: Data: 0.63MB + Index: 0.01MB wpim_nextend2_smartslider3_generators: Data: 0.00MB + Index: 0.00MB wpim_nextend2_smartslider3_sliders: Data: 0.07MB + Index: 0.00MB wpim_nextend2_smartslider3_sliders_xref: Data: 0.00MB + Index: 0.00MB wpim_nextend2_smartslider3_slides: Data: 0.66MB + Index: 0.00MB wpim_options: Data: 3.17MB + Index: 0.22MB wpim_pmxi_files: Data: 0.00MB + Index: 0.00MB wpim_pmxi_history: Data: 0.00MB + Index: 0.00MB wpim_pmxi_images: Data: 0.00MB + Index: 0.00MB wpim_pmxi_imports: Data: 0.03MB + Index: 0.00MB wpim_pmxi_posts: Data: 0.02MB + Index: 0.02MB wpim_pmxi_templates: Data: 0.00MB + Index: 0.00MB wpim_postmeta: Data: 11.95MB + Index: 6.37MB wpim_posts: Data: 3.74MB + Index: 0.68MB wpim_termmeta: Data: 0.07MB + Index: 0.06MB wpim_terms: Data: 0.05MB + Index: 0.11MB wpim_term_relationships: Data: 0.12MB + Index: 0.31MB wpim_term_taxonomy: Data: 0.06MB + Index: 0.08MB wpim_usermeta: Data: 3.22MB + Index: 2.31MB wpim_users: Data: 0.27MB + Index: 0.26MB wpim_wc_download_log: Data: 0.00MB + Index: 0.00MB wpim_wc_webhooks: Data: 0.00MB + Index: 0.00MB wpim_wd_fb_data: Data: 0.00MB + Index: 0.00MB wpim_wd_fb_info: Data: 0.00MB + Index: 0.00MB wpim_wd_fb_option: Data: 0.00MB + Index: 0.00MB wpim_wd_fb_shortcode: Data: 0.00MB + Index: 0.00MB wpim_wd_fb_theme: Data: 0.01MB + Index: 0.00MB wpim_wpgdprc_consents: Data: 0.00MB + Index: 0.00MB ### Post Type Counts ### attachment: 1244 customize_changeset: 17 jetpack_migration: 2 jp_img_sitemap: 1 jp_sitemap: 1 jp_sitemap_master: 1 jp_vid_sitemap: 1 nav_menu_item: 82 o-discount: 1 page: 16 post: 4 product: 497 product_variation: 1381 revision: 160 shop_coupon: 276 shop_order: 2446 shop_order_refund: 2 sp_wps_shortcodes: 1 woo_discount: 1 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (40) ### AH Display Widgets: by Andreas Hecht – 1.0.2 AJAX Login and Registration modal popup: by Maxim K – 1.31 Business WorldPay Gateway for Woocommerce: by MDSDev – 1.4.0 – Not tested with the active version of WooCommerce Cart2cart: OpenCart to Woocommerce Plugin: by MagneticOne – 2.0.0 – Not tested with the active version of WooCommerce Cart2Cart: Password Migration: by MagneticOne – 1.1 GDPR Cookie Consent: by WebToffee – 1.6.5 Custom Facebook Feed: by Smash Balloon – 2.7.2 Duplicator: by Snap Creek – 1.2.42 Dynamic Pricing and Discounts for WooCommerce: by xadapter – 3.5.3 – Not tested with the active version of WooCommerce Export Users to CSV: by Matt Cromwell – 1.1.1 Flow-Flow Lite: by Looks Awesome – 3.0.58 Gantry 5 Framework: by RocketTheme LLC – 5.4.26 Gratisfaction All-in-One loyalty contests referral program for WooCommerce: by Appsmav – 2.3.4 – Not tested with the active version of WooCommerce Hide Admin Bar From Front End: by Aftab Husain – 1.0.0 Hide This: by Andrés Villarreal – 1.1.3 IM Facebook Widget: by Igor Mojto – 1.2.0 Jetpack by WordPress.com: by Automattic – 6.4.2 Max Mega Menu: by Tom Hemsley – 2.5 Mobile Contact Bar: by Anna Bansaghi – 2.0.2 Smart Slider 3 Pro: by Nextend – 3.3.6 One Click Order Re-Order: by CedCommerce – 1.1.3 Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.0.2 SEO Writing Assistant from SEMrush: by Maxim Korobko – 1.0.0 WooCommerce Cart Count Shortcode: by Pronto Tools – 1.0.4 – Not tested with the active version of WooCommerce Woo Custom Related Products: by WPCodelibrary – 1.3.1 – Not tested with the active version of WooCommerce WooCommerce Permalink Manager: by premmerce – 2.1.2 WooCommerce Boost Sales Premium: by Andy Ha (villatheme.com) – 1.3.8.4 – Not tested with the active version of WooCommerce WooCommerce Print Invoice & Delivery Note: by Tyche Softwares – 4.4.3 – Not tested with the active version of WooCommerce WooCommerce CardSave Redirect Gateway: by CardSave Online – 2.4 – Not tested with the active version of WooCommerce WooCommerce PayPal Checkout Gateway: by WooCommerce – 1.6.3 WooCommerce SagePay Form and SagePay Direct Gateway: by Andrew Benbow – 3.11.2 – 3.12.3 is available – Not tested with the active version of WooCommerce WooCommerce Stripe Gateway: by WooCommerce – 4.1.9 WooCommerce Menu Cart: by Jeremiah Prummer Ewout Fernhout – 2.7.1 – Not tested with the active version of WooCommerce Woocommerce Products Per Page: by Jeroen Sormani – 1.2.6 – Not tested with the active version of WooCommerce WooCommerce: by Automattic – 3.4.4 – 3.4.5 is available WooSwipe: by Website Design – 1.1.6.6 WP All Import: by Soflyy – 3.4.9 WP Fastest Cache: by Emre Vona – 0.8.8.4 WP GDPR Compliance: by Van Ons – 1.4.2 WP All Import - User Import Add-On: by Soflyy – 1.1.1 ### Settings ### API Enabled: ✔ Force SSL: – Currency: GBP (£) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) wbs_bundle (wbs_bundle) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) ### WC Pages ### Shop base: #5 - /shop/ Basket: #6 - /cart/ Checkout: #7 - /checkout/ My account: #8 - /my-account/ Terms and conditions: ❌ Page not set ### Theme ### Name: Helium Version: 5.4.23 Author URL: http://rockettheme.com Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: g5_helium/woocommerce/emails/customer-new-account.php ### sagepay ### MCrypt: ❌ No OpenSSL: ✔ Yes OpenSSL Methods: ✔ Yes PHP Max_Input_Vars: ✔ 5000 ` ```

[claudiulodro]

Hi there, I was not able to reproduce this problem on a site running only WooCommerce and no other plugin. It looks to me most likely one of your plugins is modifying the data either when the order is being created or when the order information is being output. I recommend debugging it using the self-service guide. If you can determine that the issue is caused by the WooCommerce core plugin and not one of your other active plugins post back and I'll reopen the issue. For now I'm closing this as non-reproducible. Thanks.