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woocommerce endless loading/spinner on the checkout page #23461

Closed matty11127 closed 5 years ago

matty11127 commented 5 years ago

So when I go to my checkout page at the bottom where you'd enter credit card details, there's an endless loading spinner. Now the weird part is, if you checkout as a guest, it works perfectly fine. But if you're logged into my website as a registered user, you will see the endless spinner. I have no idea what is causing this as I have disabled all the plugins 1 by 1, and it still does this. I have changed themes, I even used a woocomerce theme from them, still did not help.

If you want to login to my site to see what I mean, the login details are below.

username: testing123 password: esvrZpn1fEqXYh388mw3(L(7

System report

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WordPress Environment

WordPress address (URL): https://realmuzicent.com Site address (URL): https://realmuzicent.com WC Version: 3.6.1 Log Directory Writable: ✔ WP Version: 5.1.1 WP Multisite: – WP Memory Limit: 768 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: –

Server Environment

Server Info: Apache PHP Version: 7.1.28 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version PHP Post Max Size: 128 MB PHP Time Limit: 120 PHP Max Input Vars: 3000 cURL Version: 7.59.0 OpenSSL/1.0.2q

SUHOSIN Installed: – MySQL Version: 5.6.40-84.0-log Max Upload Size: 128 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔

Database

WC Database Version: 3.6.1 WC Database Prefix: wpeg_ MaxMind GeoIP Database: ✔ Total Database Size: 51.05MB Database Data Size: 47.72MB Database Index Size: 3.33MB wpeg_woocommerce_sessions: Data: 0.35MB + Index: 0.02MB wpeg_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB wpeg_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB wpeg_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB wpeg_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB wpeg_woocommerce_order_itemmeta: Data: 0.04MB + Index: 0.02MB wpeg_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB wpeg_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB wpeg_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB wpeg_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB wpeg_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB wpeg_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB wpeg_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB wpeg_woocommerce_log: Data: 0.00MB + Index: 0.00MB crypto_files: Data: 0.02MB + Index: 0.33MB crypto_membership: Data: 0.02MB + Index: 0.09MB crypto_payments: Data: 0.02MB + Index: 0.31MB crypto_products: Data: 0.02MB + Index: 0.25MB wpeg_commentmeta: Data: 0.02MB + Index: 0.02MB wpeg_comments: Data: 0.09MB + Index: 0.04MB wpeg_links: Data: 0.00MB + Index: 0.00MB wpeg_options: Data: 18.16MB + Index: 0.13MB wpeg_postmeta: Data: 1.81MB + Index: 0.76MB wpeg_posts: Data: 1.35MB + Index: 0.18MB wpeg_revslider_css: Data: 0.09MB + Index: 0.00MB wpeg_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB wpeg_revslider_navigations: Data: 0.00MB + Index: 0.00MB wpeg_revslider_sliders: Data: 0.04MB + Index: 0.00MB wpeg_revslider_slides: Data: 0.24MB + Index: 0.00MB wpeg_revslider_static_slides: Data: 0.00MB + Index: 0.00MB wpeg_termmeta: Data: 0.00MB + Index: 0.01MB wpeg_terms: Data: 0.00MB + Index: 0.01MB wpeg_term_relationships: Data: 0.00MB + Index: 0.01MB wpeg_term_taxonomy: Data: 0.00MB + Index: 0.01MB wpeg_ucare_logs: Data: 0.02MB + Index: 0.00MB wpeg_um_conversations: Data: 0.02MB + Index: 0.02MB wpeg_um_followers: Data: 0.02MB + Index: 0.02MB wpeg_um_messages: Data: 0.06MB + Index: 0.02MB wpeg_um_notifications: Data: 0.14MB + Index: 0.00MB wpeg_usermeta: Data: 16.97MB + Index: 0.36MB wpeg_users: Data: 0.03MB + Index: 0.03MB wpeg_wc_download_log: Data: 0.00MB + Index: 0.00MB wpeg_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB wpeg_wc_webhooks: Data: 0.00MB + Index: 0.00MB wpeg_wfBadLeechers: Data: 0.02MB + Index: 0.00MB wpeg_wfBlockedCommentLog: Data: 0.02MB + Index: 0.00MB wpeg_wfBlockedIPLog: Data: 0.02MB + Index: 0.00MB wpeg_wfBlocks7: Data: 0.02MB + Index: 0.05MB wpeg_wfConfig: Data: 0.47MB + Index: 0.00MB wpeg_wfCrawlers: Data: 0.02MB + Index: 0.00MB wpeg_wfFileChanges: Data: 0.02MB + Index: 0.00MB wpeg_wfFileMods: Data: 3.52MB + Index: 0.00MB wpeg_wfHits: Data: 2.02MB + Index: 0.22MB wpeg_wfHoover: Data: 0.02MB + Index: 0.02MB wpeg_wfIssues: Data: 0.02MB + Index: 0.06MB wpeg_wfKnownFileList: Data: 1.52MB + Index: 0.00MB wpeg_wfLeechers: Data: 0.06MB + Index: 0.00MB wpeg_wfLiveTrafficHuman: Data: 0.02MB + Index: 0.02MB wpeg_wfLocs: Data: 0.02MB + Index: 0.00MB wpeg_wfLogins: Data: 0.05MB + Index: 0.03MB wpeg_wfNotifications: Data: 0.02MB + Index: 0.00MB wpeg_wfPendingIssues: Data: 0.02MB + Index: 0.06MB wpeg_wfReverseCache: Data: 0.02MB + Index: 0.00MB wpeg_wfScanners: Data: 0.02MB + Index: 0.00MB wpeg_wfSNIPCache: Data: 0.02MB + Index: 0.05MB wpeg_wfStatus: Data: 0.13MB + Index: 0.09MB wpeg_wfTrafficRates: Data: 0.02MB + Index: 0.00MB wpeg_wfu_dbxqueue: Data: 0.02MB + Index: 0.00MB wpeg_wfu_log: Data: 0.02MB + Index: 0.00MB wpeg_wfu_userdata: Data: 0.02MB + Index: 0.00MB wpeg_wfVulnScanners: Data: 0.02MB + Index: 0.00MB

Post Type Counts

album: 5 artist: 16 attachment: 531 email_template: 1 forum: 10 gallery: 12 jetpack_migration: 2 jp_img_sitemap: 2 jp_sitemap: 2 jp_sitemap_master: 2 nav_menu_item: 49 page: 50 patner: 6 post: 10 producer: 8 product: 9 product_variation: 4 reply: 70 revision: 292 scheduled-action: 16 service: 6 shop_coupon: 5 shop_order: 50 shop_order_refund: 4 team: 7 testimonial: 3 topic: 32 um_activity: 450 um_directory: 1 um_form: 3 um_notice: 5 vc_grid_item: 2 video: 17 wpcf7_contact_form: 3

Security

Secure connection (HTTPS): ✔ Hide errors from visitors: ✔

Active Plugins (29)

bbPress: by The bbPress Community – 2.5.14 Recording CPT: by BeauTheme – 1.1.3 Classic Editor: by WordPress Contributors – 1.4 Contact Form 7: by Takayuki Miyoshi – 5.1.1 Files.fm File Upload Form: by Files.fm – 1.3.4 Instagram Feed: by Smash Balloon – 1.12 Jetpack by WordPress.com: by Automattic – 7.2.1 Multiple Themes: by David Gewirtz – 7.1.1 WPBakery Page Builder: by Michael M - WPBakery.com – 5.4.5 WooCommerce Pushover Integration: by Shop Plugins – 1.0.15 – Not tested with the active version of WooCommerce Slider Revolution: by ThemePunch – 5.4.6.4 SG Optimizer: by SiteGround – 5.1.2 Ultimate Member: by Ultimate Member – 2.0.43 Ultimate Member - bbPress: by Ultimate Member – 2.0.4 Ultimate Member - Followers: by Ultimate Member – 2.1.2 Ultimate Member - Private Messages: by Ultimate Member – 2.1.9 Ultimate Member - Notices: by Ultimate Member – 2.0.4 Ultimate Member - Real-time Notifications: by Ultimate Member – 2.1.0 Ultimate Member - Online Users: by Ultimate Member – 2.0 Ultimate Member - Google reCAPTCHA: by Ultimate Member – 2.0.2 Ultimate Member - Social Activity: by Ultimate Member – 2.1.6 Ultimate Member - Terms & Conditions: by Ultimate Member – 2.0 Ultimate Member - Verified Users: by Ultimate Member – 2.0.2 Ultimate Member - WooCommerce: by Ultimate Member – 2.1.5 – Not tested with the active version of WooCommerce WC Variations Radio Buttons: by 8manos – 2.0.2 – Not tested with the active version of WooCommerce WooCommerce Stripe Gateway: by WooCommerce – 4.1.16 WooCommerce Services: by Automattic – 1.19.0 – Not tested with the active version of WooCommerce WooCommerce: by Automattic – 3.6.1 Wordfence Security: by Wordfence – 7.2.5

Inactive Plugins (0)

Settings

API Enabled: ✔ Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5)

Connected to WooCommerce.com: ✔

WC Pages

Shop base: #27 - /shop/ Cart: #28 - /cart/ Checkout: #29 - /checkout/ My account: #30 - /my-account/ Terms and conditions: ❌ Page not set

Theme

Name: Recording Version: 1.1.1 Author URL: http://beautheme.com Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔

Templates

Overrides: recording/woocommerce/archive-product.php version 2.0.0 is out of date. The core version is 3.4.0 recording/woocommerce/cart/cart-empty.php version 2.0.0 is out of date. The core version is 3.5.0 recording/woocommerce/cart/cart-totals.php recording/woocommerce/cart/cart.php version 3.0.3 is out of date. The core version is 3.5.0 recording/woocommerce/content-product.php version 3.0.0 is out of date. The core version is 3.6.0 recording/woocommerce/content-single-product.php version 3.0.0 is out of date. The core version is 3.6.0 recording/woocommerce/loop/loop-start.php version 2.0.0 is out of date. The core version is 3.3.0 recording/woocommerce/loop/price.php recording/woocommerce/loop/sale-flash.php recording/woocommerce/single-product/product-image.php version 3.0.2 is out of date. The core version is 3.5.1 recording/woocommerce/single-product/product-thumbnails.php version 3.0.2 is out of date. The core version is 3.5.1 recording/woocommerce/single-product/related.php recording/woocommerce/single-product-reviews.php version 2.3.2 is out of date. The core version is 3.6.0 recording/woocommerce/single-product.php

Outdated Templates: ❌

                    Learn how to update

Action Scheduler

Complete: 15 Oldest: 2019-04-18 23:16:56 +0000 Newest: 2019-04-18 23:17:32 +0000

Pending: 1 Oldest: 2019-04-25 23:16:56 +0000 Newest: 2019-04-25 23:16:56 +0000

Canceled: 0 Oldest: – Newest: –

In-progress: 0 Oldest: – Newest: –

Failed: 0 Oldest: – Newest: –

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claudiosanches commented 5 years ago

I have disabled all the plugins 1 by 1, and it still does this. I have changed themes, I even used a woocomerce theme from them, still did not help.

Try it again and show me, will be easy to test using Storefront too.

matty11127 commented 5 years ago

Just to be clear, you want me to change the theme to the woocomerce?

claudiosanches commented 5 years ago

@matty11127 this is a test site, right? I'm asking if you can disable other plugins and theme, to check if it's an issue on WooCommerce and not something caused by a 3rd party integration.

matty11127 commented 5 years ago

This isn’t a test site. I’ve been running my business from this site for 2 years, with everything running fine. I already disabled the plugins and changed the theme and it still had the issue. I checked with all the plugins disabled. Plus, I’m not sure why it would do this only when you’re logged in. As a guest it’s fine.

claudiosanches commented 5 years ago

@matty11127 probably better try solve other issues then, since I can't not even add products to the cart, when I click in Buy Album:

Screenshot from 2019-04-23 17-45-04

I need steps to be able to reproduce this issue in another environment, so I can confirm if it's an issue on WooCommerce.

matty11127 commented 5 years ago

Yes, all the adding things to cart plus the checkout page all stated having that issue at the same time. Which was when I recently updated all my plugins, including woo. Adding to cart and checkout are related. So you need me to disable all the plugins except woo? Because if I disable my user interface plugin you won’t be able to login and like I said as a guest it works fine. Let me know. Thanks for the help btw

claudiosanches commented 5 years ago

Which was when I recently updated all my plugins, including woo. This still sounds like that is coming from one of your plugins, or even your theme. I'll close for now, since I'm not able to reproduce this in another environment, if you find how to reproduce it, please feel free to comment here and I can open again, but for now this don't sounds like an issue on WooCommerce, as I said, probably some plugin/theme causing conflict.