Download digital products

[sravitejarao]

unable to insert download log entry in database when a customer is trying to download the product

[tammullen]

Hi @sravitejarao,

Thank you for submitting the issue. However, you didn’t fill out the details of the bug report template that we ask for. Without these details, we can’t fully evaluate this issue. Please provide us with the information requested so we could take a look further.

*Prerequisites (mark completed items with an [x]):**

• [ ] I have have carried out troubleshooting steps and I believe I have found a bug.
• [ ] I have searched for similar bugs in both open and closed issues and cannot find a duplicate.

Describe the bug A clear and concise description of what the bug is.

Expected behavior A clear and concise description of what you expected to happen.

Actual behavior A clear and concise description of what actually happens. Please be as descriptive as possible;

Steps to reproduce the bug (We need to be able to reproduce the bug in order to fix it.) Steps to reproduce the bug:

1. Go to '...'
2. Click on '....'
3. Scroll down to '....'
4. See error

Screenshots If applicable, add screenshots to help explain your problem.

Isolating the problem (mark completed items with an [x]):

• [ ] I have deactivated other plugins and confirmed this bug occurs when only WooCommerce plugin is active.
• [ ] This bug happens with a default WordPress theme active, or Storefront.
• [ ] I can reproduce this bug consistently using the steps above.

WordPress Environment We use the WooCommerce System Status Report to help us evaluate the issue. Without this report we won't be able to fully evaluate this issue.

``` The System Status Report is found in your WordPress admin under **WooCommerce > Status**. Please select “Get system report”, then “Copy for support”, and then paste it here. ```

[sravitejarao]

screenshot https://drive.google.com/file/d/1c23qJRvXf3SQt7YFN6AfXeJAiNmuoEV5/view

system report `

WordPress Environment

WordPress address (URL): http://jotit.in Site address (URL): http://jotit.in WC Version: 4.2.2 REST API Version: ✔ 1.0.8 WC Blocks Version: ✔ 2.5.16 Action Scheduler Version: ✔ 3.1.6 WC Admin Version: ✔ 1.2.4 Log Directory Writable: ✔ WP Version: 5.4.2 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: en_GB External object cache: –

Server Environment

Server Info: Apache PHP Version: 7.3.12 PHP Post Max Size: 100 MB PHP Time Limit: 300 PHP Max Input Vars: 1000 cURL Version: 7.45.0 OpenSSL/1.0.1e

SUHOSIN Installed: – MySQL Version: 5.6.32-78.0-log Max Upload Size: 1 GB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔

Database

WC Database Version: 4.2.2 WC Database Prefix: wp9375w36134 Total Database Size: 25.14MB Database Data Size: 20.48MB Database Index Size: 4.66MB wp_9375w36134_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_9375w36134_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_9375w36134_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_9375w36134_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_9375w36134_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_9375w36134_woocommerce_order_itemmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB wp_9375w36134_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_9375w36134_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_9375w36134_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_9375w36134_woocommerce_shipping_zone_locations: Data: 0.02MB 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Post Type Counts

advgb_profiles: 1 aoc_popup: 1 attachment: 58 bp-email: 15 buddyforms: 2 carousels: 1 custom_css: 1 customize_changeset: 28 cwp_gf_forms: 1 elementor_library: 2 elementskit_content: 1 everest_form: 2 frm_form_actions: 2 frm_styles: 1 ig_campaign: 3 ig_message: 5 kaliforms_forms: 2 kaliforms_submitted: 1 nav_menu_item: 58 page: 38 popup: 1 popup_theme: 7 post: 9 product: 9 revision: 152 shop_coupon: 1 shop_order: 4 um_directory: 1 um_form: 3 user_registration: 1 wpak_apps: 1 wpforms: 1 wpuf_contact_form: 2 wpuf_forms: 3 wpuf_input: 6 wpwc_email: 1

Security

Secure connection (HTTPS): ❌ Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates. Hide errors from visitors: ✔

Active Plugins (42)

Ocean Extra: by OceanWP – 1.6.3 Elementor Addon Elements: by WebTechStreet – 1.6.4 WP Menu Icons Lite: by AccessPress Themes – 1.0.5 All In One SEO Pack: by All in One SEO Team – 3.5.2 Element Pack Lite - Addon for Elementor: by BdThemes – 1.9.0 Content Protection and Disable Right Click: by getseofix.com – 1.0 Login/Signup Popup ( Inline Form + Woocommerce ): by XootiX – 2.0 – Installed version not tested with active version of WooCommerce 4.2.2 Elementor Addons & Templates - Sizzify Lite: by ThemeIsle – 1.3.2 Elementor: by Elementor.com – 2.9.13 ElementsKit Lite: by Wpmet – 1.5.7 Essential Addons for Elementor: by WPDeveloper – 4.0.4 – Installed version not tested with active version of WooCommerce 4.2.2 GTranslate: by Translate AI Multilingual Solutions – 2.8.54 Elementor - Header, Footer & Blocks: by Brainstorm Force Nikhil Chavan – 1.5.1

Image Hover Effects Addon for Elementor: by Blocksera – 1.2.8 Mailchimp for WooCommerce: by Mailchimp – 2.4.1 – Installed version not tested with active version of WooCommerce 4.2.2 Ocean Custom Sidebar: by OceanWP – 1.0.6 Ocean Product Sharing: by OceanWP – 1.1.0 – Installed version not tested with active version of WooCommerce 4.2.2 Ocean Social Sharing: by OceanWP – 1.1.0 Ocean Stick Anything: by OceanWP – 1.0.4 Premium Addons for Elementor: by Leap13 – 3.20.7 Profile Builder: by Cozmoslabs – 3.1.9 Search Meter: by Bennett McElwee – 2.13.2 WooCommerce Side Cart: by XootiX – 2.1 – Installed version not tested with active version of WooCommerce 4.2.2 SiteOrigin CSS: by SiteOrigin – 1.2.8 Sticky Header Effects for Elementor: by Rwattner – 1.3.2 Sticky Header OceanWP: by Oren Hahiashvili – 1.0.5 Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.24 Tawk.to Live Chat: by Tawkto – 0.4.2 UPI QR Code Payment for WooCommerce: by Sayan Datta – 1.1.4 – Installed version not tested with active version of WooCommerce 4.2.2 Increase Maximum Upload File Size: by Imagify – 2.0.4 User Login History: by Er Faiyaz Alam – 2.0.0 User Submitted Posts: by Jeff Starr – 20200320 UsersWP - ReCaptcha: by AyeCode Ltd – 1.3.5 UsersWP - Social Login: by AyeCode Ltd – 1.3.7 UsersWP: by AyeCode Ltd – 1.2.2.3 Direct Checkout For Woocommerce Lite: by Centangle Interactive – 1.0.2 – Installed version not tested with active version of WooCommerce 4.2.2 Variation Swatches for WooCommerce: by Emran Ahmed – 1.0.84 – Installed version not tested with active version of WooCommerce 4.2.2 WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.0.3 – Installed version not tested with active version of WooCommerce 4.2.2 WooCommerce Services: by Automattic – 1.23.2 – Installed version not tested with active version of WooCommerce 4.2.2 WooCommerce: by Automattic – 4.2.2 WP User Frontend: by weDevs – 3.3.1 WPForms Lite: by WPForms – 1.6.1

Inactive Plugins (1)

Product Slider and Carousel with Category for WooCommerce: by WP OnlineSupport – 2.2 – Installed version not tested with active version of WooCommerce 4.2.2

Dropin Plugins (1)

object-cache.php: APCu Object Cache

Must Use Plugins (1)

System Plugin: by – 3.16.4

Settings

API Enabled: – Force SSL: – Currency: INR (₹) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5)

Connected to WooCommerce.com: –

WC Pages

Shop base: #573 - /shop/ Basket: #40 - /library/ Checkout: #41 - /checkout/ My account: #42 - /my-account/ Terms and conditions: #3 - /privacy-policy/

Theme

Name: OceanWP Version: 1.8.3 Author URL: https://oceanwp.org/about-me/ Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ✔

Templates

Overrides: oceanwp/woocommerce/cart/mini-cart.php oceanwp/woocommerce/content-single-product.php oceanwp/woocommerce/loop/loop-start.php oceanwp/woocommerce/single-product/title.php

Action Scheduler

Canceled: 2 Oldest: 2020-06-19 12:15:55 +0530 Newest: 2020-06-23 09:37:33 +0530

Complete: 924 Oldest: 2020-06-19 12:17:04 +0530 Newest: 2020-07-02 13:11:51 +0530

Pending: 6 Oldest: 2020-07-02 13:26:51 +0530 Newest: 2020-07-02 19:56:47 +0530

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problem is when a user purchase digital product he/she is not able to download it it is showing error like "Unable to insert download log entry in database."

as it should be downloaded as pdf but it is showing like that

[sravitejarao]

thanks