search

woocommerce / woocommerce

A customizable, open-source ecommerce platform built on WordPress. Build any commerce solution you can imagine.
https://woocommerce.com
9.4k stars 10.76k forks source link

After adding to product to cart it still shows empty #27097

Closed Prateekjain2003 closed 4 years ago

Prateekjain2003 commented 4 years ago

Please provide us with the information requested in this bug report. Without these details, we won't be able to fully evaluate this issue. Bug reports lacking detail, or for any other reason than to report a bug, may be closed without action.

Prerequisites (mark completed items with an [x]):

Describe the bug A clear and concise description of what the bug is.

Expected behavior A clear and concise description of what you expected to happen.

Actual behavior A clear and concise description of what actually happens. Please be as descriptive as possible;

Steps to reproduce the bug (We need to be able to reproduce the bug in order to fix it.) Steps to reproduce the bug:

  1. Go to '...'
  2. Click on '....'
  3. Scroll down to '....'
  4. See error

Screenshots If applicable, add screenshots to help explain your problem.

Isolating the problem (mark completed items with an [x]):

WordPress Environment We use the WooCommerce System Status Report to help us evaluate the issue. Without this report we won't be able to fully evaluate this issue.

``` The System Status Report is found in your WordPress admin under **WooCommerce > Status**. Please select “Get system report”, then “Copy for support”, and then paste it here. ```
Prateekjain2003 commented 4 years ago

`

WordPress Environment

WordPress address (URL): https://www.zippikids.com Site address (URL): https://www.zippikids.com WC Version: 4.3.1 REST API Version: ✔ 1.0.10 WC Blocks Version: ✔ 2.7.2 Action Scheduler Version: ✔ 3.1.6 WC Admin Version: ✔ 1.3.1 Log Directory Writable: ✔ WP Version: 5.4.2 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: ✔ WP Cron: ✔ Language: en_US External object cache: –

Server Environment

Server Info: Apache PHP Version: 7.3.12 PHP Post Max Size: 100 MB PHP Time Limit: 300 PHP Max Input Vars: 1000 cURL Version: 7.45.0 OpenSSL/1.0.1e

SUHOSIN Installed: – MySQL Version: 5.7.26-29-log Max Upload Size: 100 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔

Database

WC Database Version: 4.3.1 WC Database Prefix: wpt879q315jr Total Database Size: 19.26MB Database Data Size: 16.54MB Database Index Size: 2.72MB wp_t879q315jr_woocommerce_sessions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB wp_t879q315jr_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_t879q315jr_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_t879q315jr_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_t879q315jr_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_t879q315jr_woocommerce_order_itemmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB wp_t879q315jr_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_t879q315jr_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_t879q315jr_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_t879q315jr_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_t879q315jr_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_t879q315jr_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_t879q315jr_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_t879q315jr_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_t879q315jr_actionscheduler_actions: Data: 0.08MB + Index: 0.11MB + Engine InnoDB wp_t879q315jr_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_t879q315jr_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_t879q315jr_actionscheduler_logs: Data: 0.06MB + Index: 0.03MB + Engine InnoDB wp_t879q315jr_ahm_assets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_t879q315jr_ahm_download_stats: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_t879q315jr_ahm_emails: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_t879q315jr_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_t879q315jr_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_t879q315jr_dlm_order: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_t879q315jr_dlm_order_customer: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_t879q315jr_dlm_order_item: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_t879q315jr_dlm_order_transaction: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_t879q315jr_dlm_session: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_t879q315jr_download_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_t879q315jr_edd_customermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_t879q315jr_edd_customers: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_t879q315jr_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_t879q315jr_mnet_ad_paragraph_mapping: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_t879q315jr_mnet_ad_post_mapping: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_t879q315jr_mnet_ad_slots: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_t879q315jr_mnet_ad_tags: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_t879q315jr_mnet_blocked_urls: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_t879q315jr_mnet_external_ad: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_t879q315jr_mnet_log_retry: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_t879q315jr_mnet_slot_blocked_urls: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_t879q315jr_options: Data: 2.47MB + Index: 0.09MB + Engine InnoDB wp_t879q315jr_postmeta: Data: 2.52MB + Index: 0.42MB + Engine InnoDB wp_t879q315jr_posts: Data: 9.36MB + Index: 0.38MB + Engine InnoDB wp_t879q315jr_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_t879q315jr_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_t879q315jr_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_t879q315jr_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_t879q315jr_usermeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB wp_t879q315jr_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_t879q315jr_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_t879q315jr_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_t879q315jr_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_t879q315jr_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_t879q315jr_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_t879q315jr_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_t879q315jr_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_t879q315jr_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_t879q315jr_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_t879q315jr_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_t879q315jr_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_t879q315jr_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_t879q315jr_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_t879q315jr_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_t879q315jr_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_t879q315jr_yoast_indexable: Data: 0.47MB + Index: 0.27MB + Engine InnoDB wp_t879q315jr_yoast_indexable_hierarchy: Data: 0.06MB + Index: 0.05MB + Engine InnoDB wp_t879q315jr_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_t879q315jr_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_t879q315jr_yoast_seo_links: Data: 0.16MB + Index: 0.06MB + Engine InnoDB wp_t879q315jr_yoast_seo_meta: Data: 0.03MB + Index: 0.00MB + Engine InnoDB

Post Type Counts

attachment: 773 custom_css: 1 customize_changeset: 18 dlm_download: 2 dlm_download_version: 2 dlm_product: 1 download: 5 edd_payment: 2 nav_menu_item: 27 oembed_cache: 80 page: 13 post: 97 product: 8 revision: 1573 shop_order: 20 wpforms: 1

Security

Secure connection (HTTPS): ✔ Hide errors from visitors: ❌Error messages should not be shown to visitors.

Active Plugins (6)

Akismet Anti-Spam: by Automattic – 4.1.6 CoBlocks: by GoDaddy – 2.0.3 Social Media Follow Buttons Bar: by Space X-Chimp – 4.59 WooCommerce: by Automattic – 4.3.1 Yoast SEO: by Team Yoast – 14.6.1 WPForms Lite: by WPForms – 1.6.1

Inactive Plugins (0)

Dropin Plugins (1)

object-cache.php: APCu Object Cache

Must Use Plugins (1)

System Plugin: by – 3.16.4

Settings

API Enabled: – Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5)

Connected to WooCommerce.com: –

WC Pages

Shop base: #2733 - /shop/ Cart: #2734 - /cart/ Checkout: #2735 - /checkout/ My account: #2736 - /my-account/ Terms and conditions: #2368 - /terms-of-use-agreement/

Theme

Name: Newspaper X Version: 1.3.1 Author URL: https://colorlib.com Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ❌ Not declared

Templates

Overrides: –

Action Scheduler

Complete: 135 Oldest: 2020-06-22 06:33:58 +0530 Newest: 2020-07-22 19:00:11 +0530

Pending: 1 Oldest: 2020-07-23 19:00:11 +0530 Newest: 2020-07-23 19:00:11 +0530

`

Prateekjain2003 commented 4 years ago

My website is www.zippikids.com In my shop section when customers add a product to cart it doesn't show up in "view cart". It says cart empty. It happens randomly and i have also experienced it. by keep trying to add items to cart it suddenly shows up with multiple quantity in cart. I am not able to find a solution to it and not sure what to explain to customers.

image

tammullen commented 4 years ago

Hi @Prateekjain2003

Thank you for raising the issue. However, I can’t reproduce it on my end on my site. ​ Screenshot 2020-07-22 at 20 27 20 ​ I see that you have several plugins installed and that you don’t use one of our default themes which could cause an issue. Please test your site for theme and plugins conflict. To do that, you’d need to deactivate all plugins except for WooCommerce and switch the default theme such as Storefront. Then test again. ​ If the issue is resolved with the default theme and all plugins deactivated, it means that one of your plugins or a theme is causing the issue. You will then need to enable it one by one and test every time you do that in order to figure out which plugin is causing the issue.

emernuness commented 4 years ago

The same problem for me!

tammullen commented 4 years ago

Hi @hogrid

The same problem for me!

Can you provide more details of the problem you are seeing? Please include the details we ask for in the bug report https://github.com/woocommerce/woocommerce/issues/new?assignees=&labels=&template=4-Bug-report.md&title= including the system status report as without these details, we won't be able to fully evaluate this issue.

Prateekjain2003 commented 4 years ago

https://photos.app.goo.gl/aHMgp22NiEpZDwhdA I have added a video to show the issue.. Hope you believe me now

Prateekjain2003 commented 4 years ago

I installed newspaper theme yesterday.. If the product is added to card from shop page the issue doesnt come i think.. but if someone goes inside the product and then adds it to cart the issue comes..

tammullen commented 4 years ago

Hi @Prateekjain2003

I see that you have several plugins installed and that you don’t use one of our default themes which could cause an issue. Please test your site for theme and plugins conflict. To do that, you’d need to deactivate all plugins except for WooCommerce and switch the default theme such as Storefront. Then test again. ​ If the issue is resolved with the default theme and all plugins deactivated, it means that one of your plugins or a theme is causing the issue. You will then need to enable it one by one and test every time you do that in order to figure out which plugin is causing the issue.

juliaamosova commented 4 years ago

Hi @Prateekjain2003,

As a part of this repository’s maintenance, I am closing this issue due to inactivity. Please feel free to comment on it in case we missed something. We’d be happy to take another look.