"Downloads remaining" count in customer orders does not get updated

[GoranRista]

• [ x] I have carried out troubleshooting steps and I believe I have found a bug.
• [ x] I have searched for similar bugs in both open and closed issues and cannot find a duplicate.

Describe the bug When a download limit is set for a product, it does not get updated in users' orders when they subsequently download the product. The number in the "Downloads remaining" field stays the same as set in the product.

Expected behavior This number should decrease with every subsequent download by a customer.

Actual behavior "Downloads remaining" does not change.

Steps to reproduce the bug (We need to be able to reproduce the bug in order to fix it.) Steps to reproduce the bug:

1. Create a digital product.
2. Add a file and set download limit to 2
3. Create order and add that product to the order. Complete the order.
4. See the "Downloads remaining" section displaying "2".
5. Go to "My Account" front end and download the product two times.
6. Go back to the order details (admin), refresh it, and look at the "Downloads remaining". It still shows "2".

Isolating the problem (mark completed items with an [x]):

• [ ] I have deactivated other plugins and confirmed this bug occurs when only WooCommerce plugin is active.
• [ ] This bug happens with a default WordPress theme active, or Storefront.
• [ ] I can reproduce this bug consistently using the steps above.

WordPress Environment We use the WooCommerce System Status Report to help us evaluate the issue. Without this report we won't be able to fully evaluate this issue.

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The core version is 3.5.0 Library/woocommerce/myaccount/my-address.php Library/woocommerce/myaccount/my-downloads.php Library/woocommerce/myaccount/my-orders.php Library/woocommerce/myaccount/navigation.php Library/woocommerce/myaccount/orders.php version 3.0.0 is out of date. The core version is 3.7.0 Library/woocommerce/myaccount/payment-methods.php Library/woocommerce/myaccount/view-order.php Library/woocommerce/notices/error.php version 1.6.4 is out of date. The core version is 3.9.0 Library/woocommerce/notices/notice.php version 1.6.4 is out of date. The core version is 3.9.0 Library/woocommerce/notices/success.php version 1.6.4 is out of date. The core version is 3.9.0 Library/woocommerce/order/order-again.php Library/woocommerce/order/order-details-customer.php version 3.0.0 is out of date. The core version is 3.4.4 Library/woocommerce/order/order-details.php version 3.0.0 is out of date. The core version is 4.6.0 Library/woocommerce/product-searchform.php version 2.5.0 is out of date. The core version is 3.3.0 Library/woocommerce/single-product/add-to-cart/external.php version 2.1.0 is out of date. The core version is 3.4.0 Library/woocommerce/single-product/add-to-cart/grouped.php version 3.0.6 is out of date. The core version is 4.0.0 Library/woocommerce/single-product/add-to-cart/simple.php version 3.0.0 is out of date. The core version is 3.4.0 Library/woocommerce/single-product/add-to-cart/variable.php version 2.5.0 is out of date. The core version is 3.5.5 Library/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php version 3.0.0 is out of date. The core version is 3.4.0 Library/woocommerce/single-product/add-to-cart/variation.php Library/woocommerce/single-product/meta.php Library/woocommerce/single-product/photoswipe.php Library/woocommerce/single-product/price.php Library/woocommerce/single-product/product-attributes.php version 3.0.0 is out of date. The core version is 3.6.0 Library/woocommerce/single-product/product-image.php version 3.0.2 is out of date. The core version is 3.5.1 Library/woocommerce/single-product/product-thumbnails.php version 3.0.2 is out of date. The core version is 3.5.1 Library/woocommerce/single-product/rating.php version 2.3.2 is out of date. The core version is 3.6.0 Library/woocommerce/single-product/related.php version 3.0.0 is out of date. The core version is 3.9.0 Library/woocommerce/single-product/review-meta.php version 3.0.0 is out of date. The core version is 3.4.0 Library/woocommerce/single-product/review-rating.php version 3.0.0 is out of date. The core version is 3.6.0 Library/woocommerce/single-product/review.php Library/woocommerce/single-product/sale-flash.php Library/woocommerce/single-product/share.php version 1.6.4 is out of date. The core version is 3.5.0 Library/woocommerce/single-product/short-description.php version 1.6.4 is out of date. The core version is 3.3.0 Library/woocommerce/single-product/stock.php Library/woocommerce/single-product/tabs/additional-information.php Library/woocommerce/single-product/tabs/description.php Library/woocommerce/single-product/tabs/tabs.php version 2.4.0 is out of date. The core version is 3.8.0 Library/woocommerce/single-product/title.php Library/woocommerce/single-product/up-sells.php Library/woocommerce/single-product-reviews.php version 2.3.2 is out of date. The core version is 4.3.0 Library/woocommerce/single-product.php Library/woocommerce/content-product_cat.php version 2.6.1 is out of date. The core version is 4.7.0 Library/woocommerce/taxonomy-product_cat.php version 1.6.4 is out of date. The core version is 4.7.0 Library/woocommerce/taxonomy-product_tag.php version 1.6.4 is out of date. The core version is 4.7.0 Outdated Templates: ❌ Learn how to update ### TI WooCommerce Wishlist Templates ### Overrides: – ### Action Scheduler ### Complete: 1,427 Oldest: 2020-11-01 19:50:47 -0500 Newest: 2020-12-02 11:19:19 -0500 Pending: 3 Oldest: 2020-12-02 11:25:28 -0500 Newest: 2020-12-02 11:34:19 -0500 ` ```

[juliaamosova]

Hi @GoranRista,

Thank you for taking the time to report this issue. However, I am not sure I can reproduce it.

I made a video documenting my experience. I have a product with 2 downloadable files (called Album) where each has 1 download available and I have another product (called downloadable) with 1 downloadable file that has a limit of 2. In the video, I start from the moment where I just downloaded all the files (total of 3) and about to refresh the page to see if the count at the front end will get updated. And it does. I then navigate back to the product page in WP admin where I set the downloadable limit - and it is in fact still 2 since you set it for all products - it will not be reduced after customers will be downloading the file:

http://g.recordit.co/VKx1FRNSys.gif

I then navigated to the order page and saw in the Downloadable product permissions section there is an indication that each file had been downloaded once which is correct. There is no Downloads remaining section on the order page. So I am not sure if I am in the right place. Would you please clarify?

[GoranRista]

Hi Julia, Thanks for looking into it. To see the Downloads remaining, you need to click on one of the downloadable products (in the red rectangle area you have above) in order to open the drop-down options. Please see the following screenshot.

[tammullen]

Hi @GoranRista

Sorry for the delay in replying

I see that you have several plugins installed and that you don’t use one of our default themes which could cause an issue. Please test your site for theme and plugins conflict. To do that, you’d need to deactivate all plugins except for WooCommerce and switch the default theme such as Storefront. Then test again. ​ If the issue is resolved with the default theme and all plugins deactivated, it means that one of your plugins or a theme is causing the issue. You will then need to enable it one by one and test every time you do that in order to figure out which plugin is causing the issue.

[zhongruige]

Hi @GoranRista,

As a part of this repository’s maintenance, I am closing this issue due to inactivity. Please feel free to comment on it in case we missed something. We’d be happy to take another look.