Secondary admin email receives no emails

[WhoopDav]

Describe the bug Since the last WC update (5.0.0) I did yesterday, the secondary email address we add for admins in “receipients” (in the email settings) no longer receives an email. Only the first admin email address in the list receives the emails ("new order" email to be specific)

Expected behavior An email should be sent to all email addresses listed and seperated by a comma, like it did before!

Actual behavior Only the first admin email address receives an email (since updating WC).

Steps to reproduce the bug (We need to be able to reproduce the bug in order to fix it.)

1. Add 2 admin email addresses in the recipients field in WooCommerce >Settings > Emails > New Order.
2. Create an order front end. See if both email addresses receive the new order email

WordPress Environment

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[tammullen]

Hi @WhoopDav

Thank you for submitting the issue. However, I can’t reproduce it using the steps you provided. Everything is working as expected on my end using WooCommerce 5.0.

I added 2 email addresses for New Order

I then confirmed that both addresses received the order.

I then also confirmed by using the WP Mail Logging plugin. I suggest using this plugin to troubleshoot email problems as well as our guide here https://docs.woocommerce.com/document/email-faq/#section-4 Can you try using WP Mail Logging plugin and let us know if that helps?

[WhoopDav]

Hi @tammullen

Thank you for checking that so quickly. Well you are very much right. After digging deeper I found the issue was with the last update WPML has made (WPML Translation Management). So this looks as thought its 100% a WPML issue. I will go and raise a ticket with them.

Thank you in any case

[riadnassour]

Hello @WhoopDav ,

Same problem for me. Did WPML provide you with the solution?

[WhoopDav]

Hello @riadnassour

Yes they then found it was a bug their end. They will roll out an update but in the mean time they have provided a hotfix. You can possibly search for my post on the matter on the WPML support forum so you can see the fix (it solved the issue for me): Support thread - "Email notifications only when WPML support posts an answer"

[riadnassour]

Many Thanks, @WhoopDav I found the post and it solved the issue for me too.

[aheckler]

3751247-zen turned out to be this.

[juliaamosova]

Thank you for checking that so quickly. Well you are very much right. After digging deeper I found the issue was with the last update WPML has made (WPML Translation Management). So this looks as thought its 100% a WPML issue. I will go and raise a ticket with them.

Thank you for your follow-up @WhoopDav! I am closing this issue as it is not a WooCommerce bug.