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Our customers are creating order in which we have very specific tax rates applied, but when they pay a deposit leaving a pending payment, the balance amount is then getting additional standard tax applied on that already included. This was not happening just a couple of weeks ago. #30528

Closed GregMcTS closed 3 years ago

GregMcTS commented 3 years ago

Please provide us with the information requested in this bug report. Without these details, we won't be able to fully evaluate this issue. Bug reports lacking detail, or for any other reason than to report a bug, may be closed without action.

Prerequisites (mark completed items with an [x]):

Describe the bug

Our customers are creating order in which we have very specific tax rates applied, but when they pay a deposit leaving a pending payment, the balance amount is then getting additional standard tax applied on that already included. This was not happening just a couple of weeks ago.

Expected behavior The tax should not be being re-applied to balances

Actual behavior additional tax at a standard rate is being applied to remaining balances after client has paid a deposit.

Steps to reproduce the bug (We need to be able to reproduce the bug in order to fix it.) Steps to reproduce the bug:

  1. Go to any pending order in our /main subdomain
  2. Click on a pending order and look at the VAT added at the end of the line.
  3. This additional VAT should not be being applied as all taxes were calculated at the point of the order being made and were displayed correctly to the client at the checkout.
  4. See error

Screenshots If applicable, add screenshots to help explain your problem.

Isolating the problem (mark completed items with an [x]):

WordPress Environment We use the WooCommerce System Status Report to help us evaluate the issue. Without this report we won't be able to fully evaluate this issue.

``` The System Status Report is found in your WordPress admin under **WooCommerce > Status**. 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tammullen commented 3 years ago

Hi @GregMcTS

While our goal is to address all the issues reported in this repository, GitHub should be treated as a place to report confirmed bugs only.

The type of issue you submitted looks like a support request which may or may not reveal a bug once proper troubleshooting is done. In order to confirm the bug, please follow one of the steps below:

If you confirm the bug, please provide us with clear steps to reproduce it.

I am closing this issue for now as it seems to be a support request and not a bug. If I missed something, please leave a comment and we will take a second look.