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Affiliate For WooCommerce | WP Mail SMTP | Endless loader #37515

Closed Nathan-MacD closed 1 year ago

Nathan-MacD commented 1 year ago

Prerequisites

Describe the bug

After filling the registration form and pressing the submit button, the loader gets stuck. It's endlessly loading. This also happens when clicking the 'accept affiliate' link in the user dashboard.

However, after clicking the submit button in the form, the user is actually being added for review, but no email is being send to the user.

Expected behavior

After pressing submit, a message should show saying the user is pending for review and they should receive an email of this.

Actual behavior

It gets stuck in an endless loading loop

Steps to reproduce

  1. Fill in the fields of the form

  2. Press submit button

  3. Go to user dashboard

  4. Click Approve/Reject affiliate

WordPress Environment

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WordPress Environment

WordPress address (URL): https://hs.levelupwebshops.nl Site address (URL): https://hs.levelupwebshops.nl WC Version: 7.5.1 REST API Version: ✔ 7.5.1 WC Blocks Version: ✔ 9.6.6 Action Scheduler Version: ✔ 3.5.4 Log Directory Writable: ✔ WP Version: 6.2 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ✔ Language: nl_NL External object cache: –

Server Environment

Server Info: Apache/2 PHP Version: 8.1.14 PHP Post Max Size: 256 MB PHP Time Limit: 0 PHP Max Input Vars: 4000 cURL Version: 7.84.0 OpenSSL/1.1.1p

SUHOSIN Installed: – MySQL Version: 10.4.27-MariaDB-cll-lve Max Upload Size: 128 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔

Database

WC Database Version: 7.5.1 WC Database Prefix: wp_ Totale database grootte: 1827.69MB Database gegevens grootte: 1002.29MB Database index grootte: 825.40MB wp_woocommerce_sessions: Data: 10.52MB + Index: 0.27MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_items: Data: 28.56MB + Index: 11.52MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 273.84MB + Index: 266.61MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_actions: Data: 8.52MB + Index: 15.13MB + Engine InnoDB wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_logs: Data: 6.52MB + Index: 6.03MB + Engine InnoDB wp_afwc_campaigns: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_afwc_commission_plans: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_afwc_hits: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_afwc_payouts: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_afwc_payout_orders: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_afwc_referrals: Data: 0.02MB + Index: 0.08MB + Engine InnoDB wp_blogmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_blogs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_blog_versions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_cmplz_cookiebanners: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_cmplz_cookies: Data: 0.06MB + Index: 0.00MB + Engine InnoDB wp_cmplz_services: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_commentmeta: Data: 0.42MB + Index: 0.45MB + Engine InnoDB wp_comments: Data: 93.63MB + Index: 63.19MB + Engine InnoDB wp_dpdconnect_batches: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_dpdconnect_jobs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_dpdconnect_labels: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_et_bloom_stats: Data: 1.52MB + Index: 0.00MB + Engine InnoDB wp_ewwwio_images: Data: 7.52MB + Index: 7.06MB + Engine InnoDB wp_ewwwio_queue: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_icl_content_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_icl_core_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_icl_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_icl_languages: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_icl_languages_translations: Data: 0.19MB + Index: 0.11MB + Engine InnoDB wp_icl_locale_map: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_icl_message_status: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_icl_mo_files_domains: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_icl_node: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_icl_reminders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_icl_strings: Data: 4.52MB + Index: 5.88MB + Engine InnoDB wp_icl_string_packages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_icl_string_pages: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_icl_string_positions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_icl_string_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_icl_string_translations: Data: 2.52MB + Index: 0.50MB + Engine InnoDB wp_icl_string_urls: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_icl_translate: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_icl_translate_job: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_icl_translations: Data: 0.09MB + Index: 0.25MB + Engine InnoDB wp_icl_translation_batches: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_icl_translation_status: Data: 0.05MB + Index: 0.02MB + Engine InnoDB wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_litespeed_img_optming: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_lws_wr_achieved_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_lws_wr_historic: Data: 12.52MB + Index: 4.03MB + Engine InnoDB wp_mailchimp_carts: Data: 0.50MB + Index: 0.00MB + Engine InnoDB wp_mailchimp_jobs: Data: 5.52MB + Index: 0.00MB + Engine InnoDB wp_mollie_pending_payment: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_options: Data: 20.50MB + Index: 0.47MB + Engine InnoDB wp_postmeta: Data: 370.95MB + Index: 322.92MB + Engine InnoDB wp_posts: Data: 26.56MB + Index: 13.06MB + Engine InnoDB wp_registration_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_revslider_css: Data: 0.13MB + Index: 0.00MB + Engine InnoDB wp_revslider_css_bkp: Data: 0.13MB + Index: 0.00MB + Engine InnoDB wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_sliders: Data: 0.20MB + Index: 0.00MB + Engine InnoDB wp_revslider_sliders_bkp: Data: 0.25MB + Index: 0.00MB + Engine InnoDB wp_revslider_slides: Data: 1.52MB + Index: 0.00MB + Engine InnoDB wp_revslider_slides_bkp: Data: 1.52MB + Index: 0.00MB + Engine InnoDB wp_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_sc_delivery_methods: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_sc_delivery_zones: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_signups: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_site: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_sitemeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_termmeta: Data: 0.11MB + Index: 0.16MB + Engine InnoDB wp_terms: Data: 0.08MB + Index: 0.09MB + Engine InnoDB wp_term_relationships: Data: 0.31MB + Index: 0.25MB + Engine InnoDB wp_term_taxonomy: Data: 0.14MB + Index: 0.11MB + Engine InnoDB wp_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_usermeta: Data: 47.58MB + Index: 43.14MB + Engine InnoDB wp_users: Data: 2.52MB + Index: 2.55MB + Engine InnoDB wp_wcpdf_credit_note_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wcpdf_invoice_number: Data: 2.52MB + Index: 0.00MB + Engine InnoDB wp_wcpdf_packing_slip_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wcpdf_proforma_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_customer_lookup: Data: 3.52MB + Index: 3.03MB + Engine InnoDB wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_bundle_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_wc_order_coupon_lookup: Data: 0.30MB + Index: 0.33MB + Engine InnoDB wp_wc_order_product_lookup: Data: 32.56MB + Index: 36.09MB + Engine InnoDB wp_wc_order_stats: Data: 7.52MB + Index: 6.55MB + Engine InnoDB wp_wc_order_tax_lookup: Data: 6.52MB + Index: 5.03MB + Engine InnoDB wp_wc_product_attributes_lookup: Data: 0.17MB + Index: 0.19MB + Engine InnoDB wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_product_meta_lookup: Data: 0.28MB + Index: 0.52MB + Engine InnoDB wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_bis_activity: Data: 1.52MB + Index: 0.77MB + Engine InnoDB wp_woocommerce_bis_notifications: Data: 0.27MB + Index: 0.53MB + Engine InnoDB wp_woocommerce_bis_notificationsmeta: Data: 0.38MB + Index: 0.28MB + Engine InnoDB wp_woocommerce_bundled_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_bundled_items: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wpgmza_nominatim_geocode_cache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wpmailsmtp_debug_events: Data: 4.52MB + Index: 0.00MB + Engine InnoDB wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_yith_wcwl: Data: 2.52MB + Index: 1.52MB + Engine InnoDB wp_yith_wcwl_lists: Data: 3.52MB + Index: 3.41MB + Engine InnoDB wp_yoast_indexable: Data: 1.52MB + Index: 0.41MB + Engine InnoDB wp_yoast_indexable_hierarchy: Data: 0.08MB + Index: 0.08MB + Engine InnoDB wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_yoast_primary_term: Data: 0.08MB + Index: 0.09MB + Engine InnoDB wp_yoast_prominent_words: Data: 0.27MB + Index: 0.52MB + Engine InnoDB wp_yoast_seo_links: Data: 1.52MB + Index: 0.67MB + Engine InnoDB wp_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_zettle_queue: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_zettle_woocommerce_id_map: Data: 1.52MB + Index: 0.00MB + Engine InnoDB

Post Type Counts

attachment: 4608 br_product_tab: 1 br_tabs_location: 1 custom_css: 1 elementor_library: 1 footer: 13 fpf_fields: 1 itsec-dash-card: 6 itsec-dashboard: 1 lws-wre-event: 6 lws-wre-pool: 1 nav_menu_item: 170 oembed_cache: 8 ovic_menu: 9 page: 38 po_product_options: 1 popup: 3 popup_theme: 8 post: 14 product: 693 product_variation: 1761 revision: 104 seedprod: 1 shop_coupon: 58 shop_order: 61228 shop_order_refund: 715 vc_settings_preset: 1 wafs: 1 wapf_product: 5 waymark_map: 3 wpcf7_contact_form: 2 xlwcty_thankyou: 1 yaymail_template: 38

Security

Secure connection (HTTPS): ✔ Hide errors from visitors: ✔

Active Plugins (52)

ManageWP - Worker: door GoDaddy – 4.9.16 Advanced Product Fields Pro for WooCommerce: door StudioWombat – 2.6.1 Affiliate For WooCommerce: door StoreApps – 6.5.0 All-in-One WP Migration: door ServMask – 7.73 Classic Editor: door WordPress Contributors – 1.6.3 Complianz | GDPR/CCPA Cookie Consent: door Really Simple Plugins – 6.4.3 Contact Form 7: door Takayuki Miyoshi – 5.7.5.1 Disable Cart Fragments: door Optimocha – 2.2 YayMail Pro - WooCommerce Email Customizer: door YayCommerce – 3.2.3 Envato Market: door Envato – 2.0.8 EWWW Image Optimizer: door Exactly WWW – 6.9.3 MonsterInsights - eCommerce Addon: door MonsterInsights Team – 8.3.9 MonsterInsights Pro: door MonsterInsights – 8.12.1 Site Plugin for hondenshop.nl: door – OMGF: door Daan from Daan.dev – 5.5.6 WPBakery Page Builder: door Michael M - WPBakery.com – 6.10.0 Limit Login Attempts Reloaded: door Limit Login Attempts Reloaded – 2.25.13 Loco Translate: door Tim Whitlock – 2.6.4 Mailchimp for WooCommerce: door Mailchimp – 2.8.1 Mollie Payments for WooCommerce: door Mollie – 7.3.5 WooCommerce Thank You Page - NextMove Power Pack: door XLPlugins – 1.2.0 Ovic: Import Demo: door Ovic Team – 1.6.1 Ovic Toolkit: door Ovic Team – 1.6.0 Product Video for WooCommerce: door Addify – 1.4.7 reBusted!: door Simon Prosser – 1.1 Sendcloud | Smart Shipping Service: door Sendcloud B.V. – 2.2.18 Shortcodes Ultimate: door Vova Anokhin – 5.12.11 Sucuri Security - Auditing, Malware Scanner and Hardening: door Sucuri Inc. – 1.8.37 WooCommerce Thank You Page - NextMove: door XLPlugins – 1.17.0 WooCommerce Adres Validatie: door SkyVerge – 2.10.0 WooCommerce Advanced Free Shipping: door Jeroen Sormani – 1.1.5 WooCommerce Back In Stock Notifications: door WooCommerce – 1.4.3 WooCommerce Europees btw-nummer: door WooCommerce – 2.8.2 PDF Invoices & Packing Slips for WooCommerce: door WP Overnight – 3.4.0 PDF Invoices & Packing Slips for WooCommerce - Professional: door WP Overnight – 2.13.8 PDF Invoices & Packing Slips for WooCommerce - Premium Templates: door WP Overnight – 2.19.6 WooCommerce Product Bundles: door WooCommerce – 6.18.3 WooCommerce Social Login: door SkyVerge – 2.12.0 WooCommerce: door Automattic – 7.5.1 MyRewards: door Long Watch Studio – 5.0.7 Yoast SEO Premium: door Team Yoast – 20.2.1 Yoast SEO: door Team Yoast – 20.4 WP Mail SMTP: door WPForms – 3.7.0 WP-Optimize - Clean, Compress, Cache: door David Anderson Ruhani Rabin Team Updraft – 3.2.14

WPC Grouped Product for WooCommerce: door WPClever – 4.1.0 Yoast SEO: Video: door Team Yoast – 14.6 Yoast SEO: WooCommerce: door Team Yoast – 15.6 YayMail Addon for Affiliate For WooCommerce: door YayCommerce – 1.2 Custom Product Tabs for WooCommerce: door YIKES Inc. – 1.8.2

YITH WooCommerce Quick View: door YITH – 1.25.0 YITH WooCommerce Wishlist: door YITH – 3.19.0 PayPal Zettle POS: door PayPal – 1.5.5

Inactive Plugins (1)

Bloom: door Elegant Themes – 1.3.12

Dropin Plugins (1)

advanced-cache.php: advanced-cache.php

Must Use Plugins (3)

ManageWP - Worker Loader: door GoDaddy – 1.0.0 Onderhoud: door Myfasthosting – WordPress automation by Installatron: door –

Settings

API Enabled: ✔ Force SSL: – Currency: EUR (€) Currency Position: left Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: bundle (bundle) external (external) grouped (grouped) simple (simple) variable (variable) woosg (woosg)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5)

Connected to WooCommerce.com: ✔ Enforce Approved Product Download Directories: – Order datastore: WC_Order_Data_Store_CPT

WC Pages

Winkelbasis: #17 - /shop/ Winkelwagen: #8 - /winkelwagen/ Afrekenen: #10 - /checkout/ Mijn account: #232 - /mijn-account/ Algemene voorwaarden: #3 - /privacy-policy/

Theme

Name: Biolife Child Version: 1.0.0 Author URL: https://kutethemes.com/ Child Theme: ✔ Parent Theme Name: Biolife Parent Theme Version: 1.1.3 Parent Theme Author URL: https://kutethemes.com/ WooCommerce Support: ✔

Templates

Overrides: biolife/woocommerce/content-product.php biolife/woocommerce/global/quantity-input.php versie 5.2.0 is verouderd. De hoofdversie is 7.4.0

Outdated Templates: ❌

                    Leer hoe te updaten

Back In Stock

Database Version: 1.4.3 Loopback Test: ❌ Loopback test failed.

Product Bundles

Database Version: 6.18.3 Loopback Test: ❌ Loopback-test mislukt. Template Overrides: –

Admin

Enabled Features: activity-panels analytics coupons customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing multichannel-marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page

Disabled Features: minified-js new-product-management-experience product-variation-management settings

Daily Cron: ✔ Next scheduled: 2023-03-30 02:20:46 +02:00 Options: ✔ Notes: 23 Onboarding: completed

Address Validation

Active Provider: Postcode.nl Configured: ✔ Debug mode: No Geocode adressen: No Classificeer adres: No Verplicht de klant om het adres op te zoeken via Postcode: No

Social Login

Facebook: ✔ Available Twitter: Disabled Google: Disabled Amazon: Disabled Linkedin: Disabled Paypal: Disabled Disqus: Disabled Vkontakte: Disabled

Action Scheduler

Canceled: 20 Oldest: 2023-02-27 18:06:18 +0100 Newest: 2023-03-26 12:33:17 +0200

Complete: 28.429 Oldest: 2023-02-27 12:24:39 +0100 Newest: 2023-03-30 15:40:15 +0200

Failed: 1 Oldest: 2022-12-17 17:47:17 +0100 Newest: 2022-12-17 17:47:17 +0100

Pending: 3 Oldest: 2023-03-31 04:35:30 +0200 Newest: 2023-03-31 13:30:09 +0200

PayPal Zettle POS

Onboarding state: onboarding-completed Price sync: yes Initial sync collision strategy: merge First import: 23:12 11 maart 2022 Number of products syncing: 645 PayPal Zettle VAT: 21 PayPal Zettle currency: EUR PayPal Zettle country: NL PayPal Zettle language: nl PayPal Zettle time zone: Europe/Amsterdam PayPal Zettle contact email: info@hondenschool.online PayPal Zettle taxation mode: INCLUSIVE PayPal Zettle taxation type: VAT PayPal Zettle customer mode: LimitedCompany

Status report information

Generated at: 2023-03-30 16:03:29 +02:00 `

Isolating the problem

Nathan-MacD commented 1 year ago

This report is from my test environment, but also happens in the live environment. With only WooCommerce and WP Mail SMTP activated

lsinger commented 1 year ago

@Nathan-MacD,

Please specify which form you are experiencing the issue with. Is this about the user registration on the right side here? If so that seems to be working fine.

Nathan-MacD commented 1 year ago

Hi, I've had contact with support and eventually the problem has been fixed. I think it was due to the SMTP settings of the host that got changed over without me knowing.

Apologies for not updating the ticket.

Cheers, Nathan