shipping method not appearing in mobile app

Prerequisites

[X] I have carried out troubleshooting steps and I believe I have found a bug.
[X] I have searched for similar bugs in both open and closed issues and cannot find a duplicate.

Describe the bug

in mobile app it was displaying the shipping method for the order now it doesn’t display the shipping method i don’t know why

Expected behavior

ad6d9707-eb66-4ee5-afd1-8346a47d660a

Actual behavior

it doesn’t show shipping method

Steps to reproduce

go to irders and choose an order then scroll to customer section

WordPress Environment

WordPress address (URL): https://kosharishobra.com Site address (URL): https://kosharishobra.com WC Version: 8.2.1 REST API Version: ✔ 8.2.1 WC Blocks Version: ✔ 11.1.2 Action Scheduler Version: ✔ 3.6.3 Log Directory Writable: ✔ WP Version: 6.4 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: ✔ WP Cron: – Language: ar External object cache: –

Server Environment

Server Info: Apache PHP Version: 8.0.26 PHP Post Max Size: 512 MB PHP Time Limit: 180 PHP Max Input Vars: 1000 cURL Version: 7.68.0 OpenSSL/1.1.1f

SUHOSIN Installed: – Max Upload Size: 512 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔

Database

WC Database Version: 8.2.1 WC Database Prefix: wp_ Total Database Size: 128.01MB Database Data Size: 91.29MB Database Index Size: 36.72MB wp_woocommerce_sessions: Data: 16.02MB + Index: 0.23MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_items: Data: 0.39MB + Index: 0.11MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 4.52MB + Index: 3.03MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB 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InnoDB

Post Type Counts

attachment: 335 bsf_custom_fonts: 1 custom_css: 2 elementor_font: 1 elementor_library: 16 exwo_glboptions: 2 exwoofood_scbd: 12 language_switcher: 2 nav_menu_item: 42 omapi: 1 page: 20 post: 6 product: 109 product_variation: 51 qr: 1 revision: 3 shop_coupon: 2 shop_order: 1641 shop_order_refund: 3 snp_popups: 1 wc_order_email: 1 wc_order_status: 12 wp_block: 1 wp_global_styles: 1 wp_navigation: 1 wpcode: 12

Security

Secure connection (HTTPS): ✔ Hide errors from visitors: ✔

Active Plugins (36)

Advanced Database Cleaner: by Younes JFR. – 3.1.3 Backuply: by Softaculous – 1.1.9 Chaty Pro: by Premio – 3.0.5 CommerceGurus CommerceKit: by CommerceGurus – 2.2.4 Delivery & Pickup Scheduling for WooCommerce: by Uriahs Victor – 1.2.1 Duplicate Page: by mndpsingh287 – 4.5.3 Dynamic QR Code: by SOSidee.com srl – 0.9.3 Elementor Pro: by Elementor.com – 3.17.1 Elementor: by Elementor.com – 3.17.2 MonsterInsights - eCommerce Addon: by MonsterInsights Team – 8.4.0 MonsterInsights Pro: by MonsterInsights – 8.17 Google Tag Manager for WooCommerce PRO: by Handcraft Byte – 1.10.10 Imagify: by Imagify – Optimize Images & Convert WebP – 2.1.2 Import and export users and customers: by codection – 1.23.5 Jetpack: by Automattic – 12.8 Kirki Customizer Framework: by Themeum – 5.0.0 Kikote - Location Picker at Checkout for WooCommerce PRO: by Uriahs Victor – 1.8.8 One Click Demo Import: by OCDI – 3.1.2 Order Status Rules for WooCommerce: by WPFactory – 3.4.2 Perfmatters: by forgemedia – 2.1.5 Social Icons Widget & Block by WPZOOM: by WPZOOM – 4.2.14 TranslatePress - Business: by Cozmoslabs Razvan Mocanu Madalin Ungureanu – 1.3.1

TranslatePress - Multilingual: by Cozmoslabs Razvan Mocanu Madalin Ungureanu Cristophor Hurduban – 2.6.5

WooCommerce URWAY Payment Gateway Redirect: by URWAY Technologies – 2.4 WooCommerce URWAY STC Pay: by Adnan Masood – 2.4 Checkout Field Editor for WooCommerce: by ThemeHigh – 1.9.1 Woo Discount Rules PRO 2.0: by Flycart – 2.6.1 Woo Discount Rules: by Flycart – 2.6.2 CartBounty Pro - Save and recover abandoned carts for WooCommerce: by Streamline.lv – 9.7.2 WooCommerce Extra Product Options Pro: by ThemeHigh – 3.2.2 WooCommerce Order Status Manager: by SkyVerge – 1.15.2 WooCommerce: by Automattic – 8.2.1 Yoast SEO بريميوم: by فريق Yoast – 20.13 Yoast SEO: by فريق Yoast – 21.5 Super Page Cache for Cloudflare: by Optimole – 4.7.5 WPCode Pro: by WPCode – 2.1.2.1

Inactive Plugins (13)

Cloudflare: by Cloudflare Inc. – 4.12.2

Custom Fonts: by Brainstorm Force – 2.1.0 Email Template Customizer for WooCommerce: by VillaTheme – 1.2.0 EWWW Image Optimizer: by Exactly WWW – 7.2.1 Google Listings and Ads: by WooCommerce – 2.5.10 Lottie Player - Block: by bPlugins LLC – 1.1.4 Popup Trigger URL for Elementor Pro: by Suki WordPress Theme – 1.0.5 Preview E-mails for WooCommerce: by Digamber Pradhan – 2.1.6 Return Refund and Exchange for WooCommerce: by WP Swings – 4.3.2 Smush Pro: by WPMU DEV – 3.13.1 WooCommerce Address Book: by CrossPeak – 3.0.2 WPCode Lite: by WPCode – 2.1.4.1 YayMail - WooCommerce Email Customizer: by YayCommerce – 3.3.8

Must Use Plugins (1)

WP Safe Mode Bootstrap File: by WP Safe Mode – 1.0

Settings

API Enabled: – Force SSL: – Currency: SAR (ر.س) Currency Position: right_space Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5)

Connected to WooCommerce.com: – Enforce Approved Product Download Directories: ✔ HPOS feature screen enabled: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: –

WC Pages

Shop base: #7631 - /branches/ Cart: #24 - /cart/ Checkout: #7170 - /checkout/ My account: #7290 - /my-account/ Terms and conditions: #1505 - /terms-and-conditions/

Theme

Name: Shoptimizer Version: 2.6.7 Author URL: https://www.commercegurus.com/ Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔

Templates

Overrides: –

Admin

Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks product-variation-management remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page

Disabled Features: customize-store minified-js new-product-management-experience settings async-product-editor-category-field

Daily Cron: ✔ Next scheduled: 2023-11-07 10:18:30 +03:00 Options: ✔ Notes: 116 Onboarding: completed

Action Scheduler

Complete: 7,621 Oldest: 2023-10-08 19:40:07 +0300 Newest: 2023-11-08 19:39:54 +0300

Failed: 705 Oldest: 2023-05-27 21:22:01 +0300 Newest: 2023-09-30 22:54:13 +0300

Pending: 2 Oldest: 2023-11-08 19:54:54 +0300 Newest: 2023-11-09 13:44:18 +0300

Status report information

Generated at: 2023-11-08 19:50:40 +03:00 `

Isolating the problem

[X] I have deactivated other plugins and confirmed this bug occurs when only WooCommerce plugin is active.
[X] This bug happens with a default WordPress theme active, or Storefront.
[X] I can reproduce this bug consistently using the steps above.

woocommerce / woocommerce