search

woocommerce / woocommerce

A customizable, open-source ecommerce platform built on WordPress. Build any commerce solution you can imagine.
https://woocommerce.com
9.29k stars 10.73k forks source link

[GlobalStep] Blank screen is displayed after navigating to "/wp-admin/admin.php?page=wc-admin&task=payments" url when "WooPayments" is not installed. #49712

Closed gglobalstep closed 4 weeks ago

gglobalstep commented 1 month ago

Prerequisites

Describe the bug

Blank screen is displayed after navigating to "/wp-admin/admin.php?page=wc-admin&task=payments" url when "WooPayments" is not installed.

Expected behavior

"Get paid" page should be displayed properly after navigating to "/wp-admin/admin.php?page=wc-admin&task=payments" url when "WooPayments" is not installed.

Actual behavior

Blank screen is displayed after navigating to "/wp-admin/admin.php?page=wc-admin&task=payments" url when "WooPayments" is not installed.

Steps to reproduce

  1. Create a test site.
  2. Install and activate all the required plugins.
  3. Install and activate the Woocommerce version 9.2.0.20 plugins.
  4. Ensure that WooPayments is not installed.
  5. Now navigate to "YOURDOMAIN/wp-admin/admin.php?page=wc-admin&task=payments".
  6. Observe that, Blank screen is displayed after navigating to "/wp-admin/admin.php?page=wc-admin&task=payments" url.

Note:

  1. The issue does not occur in version 9.1.2.
  2. The issue does occur in version 9.2.0-dev.
  3. The issue was introduced between July 4th and July 10th, based on testing of the weekly builds.

Screenshot:

#49712

WordPress Environment

Woocommerce Version: 9.2.0.20 WordPress version: 6.6.1

PC: Windows 10 Chrome (Version 126.0.6478.183) Firefox (Version 128.0)

Isolating the problem

System Status Report ``` ### WordPress Environment ### WordPress address (URL): [Redacted] Site address (URL): [Redacted] WC Version: 9.2.0.20 Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site. Action Scheduler Version: ✔ 3.8.1 Log Directory Writable: ✔ WP Version: 6.6.1-RC1-58766 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: ✔ WP Cron: ✔ Language: en_US External object cache: ✔ ### Server Environment ### Server Info: nginx PHP Version: 8.1.29 PHP Post Max Size: 2 GB PHP Time Limit: 1200 PHP Max Input Vars: 6144 cURL Version: 8.7.1 OpenSSL/3.0.11 SUHOSIN Installed: – MySQL Version: 10.6.18-MariaDB-log Max Upload Size: 2 GB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### [REDACTED] ### Post Type Counts ### attachment: 1 elementor_library: 1 mailpoet_page: 1 page: 7 post: 2 wpcf7_contact_form: 1 wpcode: 2 wp_navigation: 1 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (21) ### Query Monitor: by John Blackbourn – 3.16.3 Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3.3 Code Snippets: by Code Snippets Pro – 3.6.5.1 Contact Form 7: by Takayuki Miyoshi – 5.9.7 Crowdsignal Forms: by Automattic – 1.7.2 Elementor: by Elementor.com – 3.23.1 Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.28.0 Google Listings and Ads: by WooCommerce – 2.7.6 Site Kit by Google: by Google – 1.131.0 Gutenberg: by Gutenberg Team – 18.8.0 WPCode Lite: by WPCode – 2.2.0 Jetpack Boost: by Automattic - Jetpack Site Speed team – 3.4.7 Jetpack: by Automattic – 13.7-a.3 MailPoet: by MailPoet – 4.56.0 Page Optimize: by Automattic – 0.5.5 Crowdsignal Polls & Ratings: by Automattic Inc. – 3.1.1 WooPayments: by WooCommerce – 7.9.2 WooCommerce: by Automattic – 9.2.0.20 WordPress Beta Tester: by WordPress Upgrade/Install Team – 3.5.6 Yoast SEO: by Team Yoast – 23.0 WPForms Lite: by WPForms – 1.8.9.6 ### Inactive Plugins (2) ### WooCommerce Beta Tester: by WooCommerce – 2.3.2 WooCommerce Smooth Generator: by Automattic – 1.2.0 ### Dropin Plugins () ### advanced-cache.php: advanced-cache.php db.php: Query Monitor Database Class (Drop-in) object-cache.php: Memcached ### Must Use Plugins (1) ### load.php: by – ### Settings ### Legacy API Enabled: – Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: ✔ HPOS feature enabled: ✔ Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore HPOS data sync enabled: – ### Logging ### Enabled: ✔ Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2 Retention period: 30 days Level threshold: – Log directory size: 88 B ### WC Pages ### Shop base: #7 - /shop/ Cart: #8 - /cart/ - Contains the woocommerce/cart block Checkout: #9 - /checkout/ - Contains the woocommerce/checkout block My account: #10 - /my-account/ Terms and conditions: ❌ Page not set ### Theme ### Name: Twenty Twenty-Four Version: 1.2 Author URL: https://wordpress.org Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ❌ Not declared ### Templates ### Overrides: /srv/htdocs/wp-content/plugins/woocommerce/templates/block-notices/error.php /srv/htdocs/wp-content/plugins/woocommerce/templates/block-notices/notice.php /srv/htdocs/wp-content/plugins/woocommerce/templates/block-notices/success.php ### WooPayments ### Version: 7.9.2 Connected to WPCOM: ❌ No Logging: Disabled ### MailPoet ### Sending Method: PHPMail Send all site's emails with: Default WordPress sending method Task Scheduler method: Action Scheduler Cron ping URL: ### Admin ### Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customize-store customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks pattern-toolkit-full-composability product-custom-fields remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page launch-your-store Disabled Features: experimental-blocks minified-js product-pre-publish-modal printful settings async-product-editor-category-field product-editor-template-system Daily Cron: ✔ Next scheduled: 2024-07-20 08:42:02 +00:00 Options: ✔ Notes: 58 Onboarding: skipped ### Action Scheduler ### Complete: 68 Oldest: 2024-07-19 08:29:22 +0000 Newest: 2024-07-19 11:05:50 +0000 Failed: 1 Oldest: 2024-07-19 09:01:50 +0000 Newest: 2024-07-19 09:01:50 +0000 In-progress: 1 Oldest: – Newest: – Pending: 5 Oldest: 2024-07-19 11:12:58 +0000 Newest: 2024-07-22 06:25:45 +0000 ### Status report information ### Generated at: 2024-07-19 11:12:58 +00:00 ```
kalessil commented 1 month ago

I'm not 100% sure which team to route this to, so I'm sending it to Transact for an initial evaluation of the root cause here.

vbelolapotkov commented 1 month ago

@anu-rock @timmy5685 routing this to you for further investigation and prioritization.

anu-rock commented 1 month ago

@vbelolapotkov Thanks for the forward. I'm pulling it into our current sprint.

vladolaru commented 4 weeks ago

This is a non-issue because the "Get paid" task is not available in the task list (the "Get paid with WooPayments" is). This is why there is a blank page when navigating to the URL - the task is not available to begin with. A merchant couldn't reach that page via the available tasks.

dpaun1985 commented 4 weeks ago

based on the above comment we can close this issue.

thanks @vladolaru !