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woocommerce / woocommerce

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Woocommerce missing order history and reporting #6274

Closed alessandrofoglia closed 10 years ago

alessandrofoglia commented 10 years ago

Hi,

Yesterday I tried updating to woocommerce 2.2 but in doing so it did not display any of the categories in my shop anymore. I could not figure out why this was happening and to try and resolve the issue I got in contact with GoDaddy to restore the sites files and database back to yesterday, prior to the woocommerce 2.2 update I installed. In doing so the site on the front end has gone back to normal and is displaying the categories again which is what we need.

However now in the back end the order history and reports are not appearing? In the orders section where it used to show a list of orders, that is now blank. However at the top where you can filter by completed etc it does have in brackets the number of completed orders we have had. So it has remembered the data still for our order history, just not showing it? also in the reports this is showing 0 for everything.

Advice would be much appreciated here.

Thanks,

Alesasndro

mikejolley commented 10 years ago

2.1.x has different order statuses to 2.2.x. If you updated, unless the DB is restored (not ideal if taking orders) those orders won't be visible until you update to 2.2 again.

I'd suggest ensuring your theme is 2.2 compatible if that handles category display.

alessandrofoglia commented 10 years ago

I am using UDesign which states it is compatible, but when updating to 2.2 I had issues with product categories not appearing.

Not sure if I understand you correctly here "If you updated, unless the DB is restored (not ideal if taking orders) those orders won't be visible until you update to 2.2 again." Are you saying that if I was to update to 2.2 again that the orders and reports would be visible again?

Thanks,

Alessandro

mikejolley commented 10 years ago

Yes they would be.

Maybe you can setup a test install to check updates like this. Will save you breaking a live store.

If Udesign works, you may also want to check the other plugins you have active for issues too.

alessandrofoglia commented 10 years ago

Below are the plugins we are using. Any that you think may be causing the issue:

Contact Form 7 by Takayuki Miyoshi version 3.9.3, Enable Media Replace by Måns Jonasson version 3.0, Enhanced Media Library by WordPress UX Solutions version 1.1.2, Flamingo by Takayuki Miyoshi version 1.2, Google Analytics by Yoast by Team Yoast version 5.0.5, Import Users from CSV by Ulrich Sossou version 1.0.0, Revolution Slider by ThemePunch version 4.3.8, WooCommerce SagePay Direct Payment Gateway by DeviceSoftware version 0.1.7.4, WPML Multilingual CMS by ICanLocalize version 3.1.6, U-Design WooCommerce Integration by Andon version 2.1.4, U-Design Shortcode Insert Button by Andon version 1.0.8, WooCommerce Customer/Order CSV Export by SkyVerge version 3.4.1, WooCommerce Google Analytics Integration by WooThemes version 1.2.0, WooCommerce Multilingual by ICanLocalize version 3.3.2, WooCommerce Table Rate Shipping by Mike Jolley version 2.6.10, WooCommerce by WooThemes version 2.1.12, WooThemes Helper by WooThemes version 1.3.0, WordPress SEO by Team Yoast version 1.6.1, WP-PageNavi by Lester 'GaMerZ' Chan version 2.86, WPML Media by ICanLocalize version 2.1.5, WPML String Translation by ICanLocalize version 2.0.6, WPML Translation Management by ICanLocalize version 1.9.5