how to disable customer ?

[jcorreia]

HI, we want to disable/ban some old user/customer, with some orders.

If we delete the user account we will lost track of his orders, and in admin area the "customer " info on the order will have "Guest".

How can we prevent an user to login on the store, avoiding deleting him, so we dont lose orders history ?

Thanks

[mikejolley]

You can't delete an account and expect orders to still link to said account :) Non-logged in users are guests - thats just how it works. Their billing/shipping info will remain in the order if deleted.

[jcorreia]

Hi, I know that I cant delete them, "How can we prevent an user to login on the store, avoiding deleting him......" :)

That´s why I asked for a solution, to disable\ban or some other option, so they can´t log In. Is there any ? Im sure this is a popular question.

[jcorreia]

reopen please...the question is not solved...

[mikejolley]

Sorry, but github is for bug reports only not general support. Your problem is a WordPress one, not a WooCommerce one. Try something like http://wordpress.org/extend/plugins/lockdown-wp-admin/

[jcorreia]

Hi, thanks but I disagree when you say that isn´t a woocomerce problem, because on wordpress you delete users without any problem. In woocomerce you can´t because they are your customers.

I agree this isn´t a bug, but could be an improvement. Thanks, I will search some woocommerce forum to ask this.

[mikejolley]

Same difference. Just tried it, after deletion the order just changes to guest, but email, billing, shipping etc remains intact which is fine.

[jcorreia]

yes..the order is keeped, I tried it. But the info regarding which costumer has bought is lost. Which is not okay...

This could be avoided if a user ban or deactivate was possible, like im trying to tell...

thanks

[mikejolley]

Its not lost though :) Billing and shipping (including their name/contact details) is all stored within the order, just like orders from non-logged in folk. Its no different to that.

[jcorreia]

The billing and shipping can be different, and not necessarily the same of the customer :) Imagine this deleted user, want to return an old order somewhere. How can you prove it was he who buy it ? ;)

[mikejolley]

Of course its the same information of the customer - they input it when placing the order. This is really no different to a guest purchase - all you're deleting is their ability to login.

[jcorreia]

lol.."Of course its the same information of the customer - they input it when placing the order." If they can edit, it might not be the same. I might bought something with my account, ship to my mother and bill to my father.

Suppose I do this to every purchase and use different adress.

Suppose you want statistics of the purchase by customer

I can suppose much other things...

You delete my account, and you lost track of who I am.

You can give up now...I´ve won :) You really should have a option to disable an user without deleting him...

[kasunshashi]

@jcorreia You are correct, @mikejolley , lucky you gave up, if you look at the thread after 8 years you will realize that @jcorreia 's complaint is still valid

[stephenfeather]

Make it 9 years and still valid. The other use case is a customer engaged in a pattern of fraud. You don't want to delete them, just freeze the account. All previous record relationships need to be maintained

[Maarten112]

Make it 9 years and still valid. The other use case is a customer engaged in a pattern of fraud. You don't want to delete them, just freeze the account. All previous record relationships need to be maintained

Yups, I also look for this option for a fraudulent user.

[anunay]

+1 still valid for me to this date.

[NikkaIt]

+1 still valid I found the following plugin that works with WooCommerce customer login also. https://wordpress.org/plugins/disable-user-login/