WPAndroid Crashed When Trying to Upload Photos

wordpress-mobile / WordPress-Android

WordPress for Android

http://android.wordpress.org

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WPAndroid Crashed When Trying to Upload Photos #16774

Open thabotswana opened 2 years ago

thabotswana commented 2 years ago

A user reported that they can't upload photos in the editor.

When I click on select files, it does nothing.

It used to open and load the file. Now it crashes

I found a Sentry report with the following error:

IllegalStateException: already recycled once

User/device details

Ticket link: 5305379-zen App version: 20.0 Device model: Motorola Moto G9 Play Type of site: Simple

peril-wordpress-mobile[bot] commented 2 years ago

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thehenrybyrd commented 2 years ago

@thabotswana can you tell us more about any troubleshooting you've already carried out with the user? For instance, could this be related to memory or internet connection? Any steps to reproduce, or more context about what the user was doing when the crash happened, would be appreciated. It would also be good to know whether other users are experiencing this issue.

thabotswana commented 2 years ago

@thehenrybyrd we have asked them to confirm the following:

How much space they have free on their device
Try using a different network
Turn off their device then restart it

They responded with this

It still doesn't work. I used 5g mobile internet, logged out and nothing

This is what the user describes when uploading photos in the editor:

When I click on select files, it does nothing.

It used to open and load the file. Now it crashes

I will ask them to send us a screen recording showing these steps.