Hello team - On the Jetpack/WordPress App, we have 2 login options:
Continue with WordPress.com
Enter your existing site address
The first option requires users to enter WordPress.com login creds, but the second option requires them to enter WP Admin login credentials. I noticed some users (for example, 8039532-zd-a8c) get confused at this point and enter WordPress.com login credentials at the Enter your existing site address option.
I was wondering if there is something we can do to clarify both options for users to avoid confusion? One thing we can do is we can add a small text sentence inside both options to make it clear what login credentials they need to enter there.
I opened the issue here in the Android repo, but I think the issue is there on the iOS devices as well.
dangermattic
commented
3 months ago
Hello team - On the Jetpack/WordPress App, we have 2 login options:
The first option requires users to enter WordPress.com login creds, but the second option requires them to enter WP Admin login credentials. I noticed some users (for example, 8039532-zd-a8c) get confused at this point and enter WordPress.com login credentials at the Enter your existing site address option.
I was wondering if there is something we can do to clarify both options for users to avoid confusion? One thing we can do is we can add a small text sentence inside both options to make it clear what login credentials they need to enter there.
I opened the issue here in the Android repo, but I think the issue is there on the iOS devices as well.
We have also discussed it here: pcdRpT-75z-p2