I can see the email responses in Me>Help & Support>My Tickets but there is no notification.
Steps to reproduce the behavior
Go to Me > Help & Support > 'Contact Us' > submit a ticket.
Warning: You cannot use the email address associated with your Zendesk agent account (if you have one).
Wait for a response from support. Note there is no notification even when you can see the response in Me>Help & Support>My Tickets
Tested on [device], iOS [version], WPiOS [version]
This is reported on #5169702-zen and I was able to replicate on an iPhone 7 iOS version 15.4.1
dangermattic
commented
3 days ago
Expected behavior
When support replies, I expect to see a notification without having to go to Me>Help & Support>My Tickets as per https://github.com/wordpress-mobile/WordPress-iOS/pull/9337
Actual behavior
I can see the email responses in Me>Help & Support>My Tickets but there is no notification.
Steps to reproduce the behavior
Go to Me > Help & Support > 'Contact Us' > submit a ticket. Warning: You cannot use the email address associated with your Zendesk agent account (if you have one).
Wait for a response from support. Note there is no notification even when you can see the response in Me>Help & Support>My Tickets
Tested on [device], iOS [version], WPiOS [version]
This is reported on #5169702-zen and I was able to replicate on an iPhone 7 iOS version 15.4.1