Open twstokes opened 2 years ago
I noticed a similar issue. To be noted here that I had a freshly installed app, therefore there was no preconfiguration in place for allowing/denying camera permissions.
I accessed Contact Support
from the login screens.
For me first time I tap the paper clip icon for adding attachments, if I don't select anything from media and close that screen, I get asked about Camera permissions.
If I accept permissions for the app to use Camera, afterwards the attachment button doesn't do anything.
The only way I could make the attachment button work again was uninstalling and reinstalling the app.
Expected behavior
Clear feedback to the user to know why image attachments aren't available.
Actual behavior
The user must enable access to the camera in Settings to attach images.
Steps to reproduce the behavior
Prerequisites: Camera access is disabled for the app in use (WordPress or Jetpack)
https://user-images.githubusercontent.com/2092798/186764440-a2e39f77-b0a0-4034-9a11-bbf4b88f0bd6.MP4
Discussion
We may not have full control over this view as it's provided by the Zendesk SDK, but we could consider showing a message before it's pushed. It would also be worth seeing if the SDK has been updated to improve this experience.
Tested on iPhone 12, iOS 15.6, WPiOS 20.6