instinct
commented
10 years ago The copyright of hopscotch still belongs to the developers of hopscotch, why don't we reach out and ask if they would roll a version out for us that is GPL that we don't distribute?
Do you want to ask?
d
Sent from my iPhone
On 7/12/2014, at 7:08 am, Justin Sainton notifications@github.com wrote:
As developers, we're constantly in danger of forgetting who our users are. They are...well...users.
I am not my target audience.
As such, this means that we need to think about how we can make life as simple as possible for our users. For me, this has meant spending an inordinate amount of time in our Live Chat system lately. The findings have been really helpful. People want a piece of software that doesn't take a degree to use (sentiments I hear regularly).
To that end, I'm wondering how we can give people a nice opt-in tour around WPeC - hold their hands a bit, right in the beginning. Give them a sense of our voice, let them know we're on their team, be accessible. eCommerce is scary - we should have a way to be a guide for users.
To that end, I'm proposing we consider a support tour. I'm not actually sure if this would be something on by default in core, or if it's something that we might activate as part of a yearly support subscription or what. But some possible options:
http://linkedin.github.io/hopscotch/ sidekick.pro Personally, I feel like Sidekick is a bit rougher around the edges - and best I can tell, we'd be depending on a third-party, not open-source software.
That said, Hopscotch is licensed Apache 2.0, which is incompatible with GPL 2.0 (but not GPL 3.0).
Sigh, licensing.
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JustinSainton
As developers, we're constantly in danger of forgetting who our users are. They are...well...users.
I am not my target audience.
As such, this means that we need to think about how we can make life as simple as possible for our users. For me, this has meant spending an inordinate amount of time in our Live Chat system lately. The findings have been really helpful. People want a piece of software that doesn't take a degree to use (sentiments I hear regularly).
To that end, I'm wondering how we can give people a nice opt-in tour around WPeC - hold their hands a bit, right in the beginning. Give them a sense of our voice, let them know we're on their team, be accessible. eCommerce is scary - we should have a way to be a guide for users.
To that end, I'm proposing we consider a support tour. I'm not actually sure if this would be something on by default in core, or if it's something that we might activate as part of a yearly support subscription or what. But some possible options:
Personally, I feel like Sidekick is a bit rougher around the edges - and best I can tell, we'd be depending on a third-party, not open-source software.
That said, Hopscotch is licensed Apache 2.0, which is incompatible with GPL 2.0 (but not GPL 3.0).
Sigh, licensing.