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wp-media / wp-rocket

Performance optimization plugin for WordPress
https://wp-rocket.me
GNU General Public License v2.0
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Allow users to migrate and restore RocketCDN subscriptions #2697

Open webtrainingwheels opened 4 years ago

webtrainingwheels commented 4 years ago

When customers have dev and live sites, or restore a backup from before they had RocketCDN, things generally break. It creates tickets for us which can be tricky and require a lot of access (WP. FTP, WPR account). Would be great for customers to be able to manage this themselves.

Example tickets: https://secure.helpscout.net/conversation/1171965234/167009?folderId=273761 https://secure.helpscout.net/conversation/1170834574/166663?folderId=3773397 https://secure.helpscout.net/conversation/1168499957/166101/ https://secure.helpscout.net/conversation/1159613868/163876/ https://secure.helpscout.net/conversation/1169091750/166254/ https://secure.helpscout.net/conversation/1161372658/164341?folderId=377611 https://secure.helpscout.net/conversation/1179945040/169111?folderId=2675957

Another side effect is that, Step 7 documented here, doesn't always work, sometimes resulting in the customer buying a new subscription.

Related:https://wp-media.slack.com/archives/CR8RSB1T8/p1590087021084900

webtrainingwheels commented 4 years ago

We have around 50 related tickets so far.

vmanthos commented 4 years ago

Another one: https://secure.helpscout.net/conversation/1191672540/172023/

mifrero commented 4 years ago

Related: https://secure.helpscout.net/conversation/1189527271/171465?folderId=2952229

webtrainingwheels commented 4 years ago

https://secure.helpscout.net/conversation/1191629087/172001?folderId=377611

JohnTorvik commented 4 years ago

Related: https://secure.helpscout.net/conversation/1195223245/172959/

mifrero commented 4 years ago

Related: https://secure.helpscout.net/conversation/1193345842/172430?folderId=2952229

JohnTorvik commented 4 years ago

Related: https://secure.helpscout.net/conversation/1195216745/172957/

vmanthos commented 4 years ago

Another one: https://secure.helpscout.net/conversation/1196514477/173337?folderId=2135277

JohnTorvik commented 4 years ago

Related: https://secure.helpscout.net/conversation/1197333125/173542/

webtrainingwheels commented 4 years ago

https://secure.helpscout.net/conversation/1207361922/176201?folderId=273761

JohnTorvik commented 4 years ago

https://secure.helpscout.net/conversation/1213479800/177432?folderId=273766

NataliaDrause commented 4 years ago

https://secure.helpscout.net/conversation/1215199861/177891/ https://secure.helpscout.net/conversation/1215227901/177905?folderId=3864740 https://secure.helpscout.net/conversation/1205042811/175663/

JohnTorvik commented 4 years ago

https://secure.helpscout.net/conversation/1217754082/178600/

mifrero commented 4 years ago

https://secure.helpscout.net/conversation/1233068421/181964/

NataliaDrause commented 4 years ago

https://secure.helpscout.net/conversation/1250975368/185887/

jorgemartine00 commented 4 years ago

https://secure.helpscout.net/conversation/1253357621/186583

vmanthos commented 4 years ago

https://secure.helpscout.net/conversation/1256435930/187335?folderId=2135277

WordPresseur commented 4 years ago

https://secure.helpscout.net/conversation/1262393138/189446?folderId=273766

WordPresseur commented 4 years ago

https://secure.helpscout.net/conversation/1263875517/189834/

mifrero commented 4 years ago

https://secure.helpscout.net/conversation/1265766454/190313?folderId=2952229

NataliaDrause commented 4 years ago

https://secure.helpscout.net/conversation/1273261412/192200?folderId=3864740

camilamadronero-zz commented 4 years ago

https://secure.helpscout.net/conversation/1272864879/192080/

WordPresseur commented 4 years ago

https://secure.helpscout.net/conversation/1290208304/196978/

camilamadronero-zz commented 3 years ago

New one https://secure.helpscout.net/conversation/1439672950/243286?folderId=2675957