notpx
commented
1 year ago I can help with this, I am familiar with JavaScript, but new to open source, would be help me out by explaining what to do?
Open camilamadronero opened 1 year ago
notpx
commented
1 year ago I can help with this, I am familiar with JavaScript, but new to open source, would be help me out by explaining what to do?
camilamadronero
commented
10 months ago
Is your feature request related to a problem? Please describe.
Currently, WP Rocket's banner in the Dashboard and admin notice invites customer to run a speed test right away after installing.
However, to get the most out of WP Rocket, at least in PageSpeed/GTmetrix, customers need to enable the key features: LazyLoad, Delay JavaScript execution and Remove Unused CSS.
Some customers rush to test the website speed, as per those first instructions they read, but end up reaching support because the score wasn't good enough.
In support side, the number of tickets is increased, and the first reply contains those basic steps (about enabling features and check).
Describe the solution you'd like
My suggestion is to change the texts of the banner and the admin notice to provide an updated set of first instructions that guide new customers in a more accurate way, knowing the score requirement is different now.
As mentioned, this could avoid some tickets too. Customers' first support ticket could be related to next steps such as troubleshooting a layout issue or a Used CSS generation issue, skipping that first round of back-forth.
It's not the most common type of ticket ever, and we're on the road of automatically enabling the key features, but I'd think it's worth updating the instructions in the meantime.
Suggested texts
Describe alternatives you've considered
Another option could be to link to a document. Maybe Getting Started With WP Rocket (needs update) or Google PageSpeed Grade does not Improve
Thanks!