Closed ksarai closed 7 years ago
However his membership account got automatically deleted in Wordpress, it should have gone from Level 6 back to Level 3. This has happened to four other members on my site.
Is there a way in s2member to ensure that membership levels are automatically downgraded, instead of deleted?
See s2Member → Stripe Options → Automatic EOT Behavior → Membership EOT Behavior (Demote or Delete?).
it should have gone from Level 6 back to Level 3.
EXPLANATION OF THE ISSUE
This is an enhancement request. I would like s2Member Pro to automatically handle membership downgrades from one level to the next. I've described the details below.
STEPS TO REPRODUCE THE ISSUE
I sell two types of products on my site:
I setup my membership levels like this:
Level 1: customer who only buys the Bronze package course Level 2: customer who only buys the Silver package course Level 3: customer who only buys the Gold package course Level 4: Bronze package + subscription to my report Level 5: Silver package + subscription to my report Level 6: Gold package + subscription to my report
I'm using Stripe to process the payments.
Two years ago a user bought my course Gold package (Level 3), then on March 30, 2016 he subscribed to my report so he got moved to a Level 6. After 12 months he decided not to renew the subscription, also he didn't update his credit card information so naturally the payment did not go thru.
However his membership account got automatically deleted in Wordpress, it should have gone from Level 6 back to Level 3. This has happened to four other members on my site.
Is there a way in s2member to ensure that membership levels are automatically downgraded, instead of deleted?
BEHAVIOR THAT I EXPECTED
I only see two options under Automatic EOT Behavior:
Unfortunately neither of these options work for me. I need the demote to work like this:
BEHAVIOR THAT I OBSERVED
What I observed is that the user's membership account got automatically deleted in Wordpress.
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